Trianco Newton Stoves, Инструкция по эксплуатации, установке, пусконаладке и обслуживанию

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9
AFTER-SALES SERVICE INFORMATION
A qualified field service engineer is available to attend a
breakdown occurring during the stove's guarantee period.
The stove must be made available for attendance during
normal working hours, Monday to Friday.
How to report a fault
Step 1
Contact your installation or service engineer, who should
assess the unit and works carried out on the appliance
prior to requesting the attendance of an engineer from TR
Engineering.
Step 2
Please note that upon attendance by an engineer, a
charge will be made where:

The engineer finds no fault with the stove.

The cause of the breakdown is due to parts of the
system not supplied by the manufacturer.

The cause of the breakdown is due to incorrectly
fitted spare parts, or third-party spares not designed
for use with the stove.

The appliance has not been installed and
commissioned by a qualified engineer as described in
these instructions.

The stove has not been serviced annually since
installation.

The breakdown occurs outside the guarantee period.

The appliance has not been maintained correctly.

The breakdown occurs due to use of the appliance
not sanctioned by these instructions.

The breakdown occurs as a result of work on the
appliance by an unauthorised third party.
Important:
Invoices for attendance and repair work by any third
party will not be accepted unless authorised in advance
by TR Engineering Ltd.
Technical Assistance
A team of trained technical advisors is available to discuss
any problem with the appliance. In many cases, the
problem may be solved over the telephone, eliminating
the need for an engineer's visit.
Before making contact, please have the following
information ready:

The appliance serial number or your unique customer
identification number (issued upon registration of the
appliance). The serial number is located on the
underside of the stove, at the front.

A description of the fault and any unusual behaviour
by the appliance before the failure occurred.

The installation and commissioning dates, and the
details of any annual services.
Important note:
Over 50% of all service calls are found to have no
appliance fault.
Appliance Serial No.: ___________________
Cust. ID No.:
______________________
Installation Date: ____/____/____
Service Centre and Technical Support
Tel: 0114 257 2300 Fax: 0114 257 1419
Hours of Business
Monday
–Thursday: 8:30am – 17:00pm
Friday: 8:30am
– 14:30pm