For service under this warranty contact the Trex Outdoor Furniture retailer from whom you purchased the product.
When submitting a claim, you will be required to submit the written description of the defect, proof of purchase receipt
including the date, and may be asked for photographs of the product to submit to Poly-Wood. Warranty claims may be
submitted by email to your sales rep or by fax to (574) 457-4723. Once documentation has been received and evaluated,
Poly-Wood’s sole responsibility shall be, at its option, to repair or replace defective component, to repair or replace defective
furniture, or authorize repairs by a third party, and the Purchaser will be notified of the solution. Should defective product no
longer be available Poly-Wood may replace with similar product of our choosing. All returns require a Return Merchandise
Authorization prior to being returned. Poly-Wood will provide a one-attempt call tag for those items it requires be returned
under our warranty. Failure to return product via Poly-Wood’s call tag will transfer responsibility to return product to
purchaser at their own cost. If product is not returned within 30 days of Return Authorization, Purchaser is responsible for
all shipping charges that may apply. All returns must have the RMA # clearly visible on outside of shipping box. Failure to
return requested defective product will result in forfeiture of any credit.
Under the Trex Outdoor Furniture warranty, replacement of defective product will require the purchaser to pay for the
replacement. Once the defective product is returned to Poly-Wood and evaluation confirms it is defective, credit will be
issued to the purchaser. Should purchaser return defective product to Poly-Wood prior to shipment of replacement, any
credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not be bound by any statement or
representation as to the quality or performance of Poly-Wood products other than as contained in this warranty. This
warranty may not be altered or amended except in a written instrument signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND
STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN
NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS DESCRIBED
ABOVE.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
This warranty shall only be applicable and enforceable in the United States of America and Canada.
This warranty is effective for products purchased on or after 4/1/2012.
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