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Chapter

 

2

 

Troubleshooting

14

 

Chapter

 

2

 

Troubleshooting

   

This

 

chapter

 

gives

 

information

 

about

 

troubleshooting

 

your

 

TPL

303E

 

/

 

TPL

303E2K85

 

Mbps

 

Wall

Mount

 

Ethernet

 

Adapter.

 

After

 

each

 

problem

 

description,

 

instructions

 

are

 

provided

 

to

 

help

 

you

 

diagnose

 

and

 

solve

 

the

 

problem.

 

Basic

 

Functioning

 

After

 

you

 

plug

 

in

 

the

 

Powerline

 

adapter,

 

the

 

following

 

sequence

 

of

 

events

 

should

 

occur:

 

1.

 

When

 

power

 

is

 

first

 

applied,

 

verify

 

that

 

the

 

Power

 

light

 

is

 

on.

 

2.

 

After

 

approximately

 

10

 

seconds,

 

check

 

the

 

LEDs

 

on

 

the

 

Powerline

 

adapter.

 

The

 

following

 

should

 

occur:

 

c.

 

The

 

power

 

LED

 

is

 

solid

 

green.

 

a.

 

The

 

green

 

Power

 

Link

 

LED

 

is

 

lit.

 

b.

 

The

 

Ethernet

 

LED

 

blinks.

 

If

 

any

 

of

 

these

 

conditions

 

does

 

not

 

occur,

 

refer

 

to

 

the

 

appropriate

 

following

 

section.

 

z

 

Power

 

Light

 

Not

 

On

 

Make

 

sure

 

that,

 

if

 

power

 

to

 

the

 

AC

 

power

 

outlet

 

is

 

controlled

 

by

 

a

 

wall

 

switch,

 

the

 

wall

 

switch

 

is

 

in

 

the

 

on

 

position.

 

Verify

 

that

 

the

 

wall

 

socket

 

is

 

live.

 

To

 

do

 

this,

 

disconnect

 

the

 

Powerline

 

adapter

 

and

 

plug

 

in

 

another

 

electrical

 

product,

 

such

 

as

 

a

 

lamp

 

or

 

a

 

hairdryer.

 

If

 

the

 

Power

 

LED

 

still

 

does

 

not

 

come

 

on,

 

and

 

you

 

have

 

confirmed

 

the

 

power

 

outlet

 

is

 

live,

 

you

 

have

 

a

 

hardware

 

problem

 

and

 

should

 

contact

 

technical

 

support.

 

z

 

Power

 

Link

 

Light

 

Not

 

On

 

If

 

the

 

power

 

light

 

is

 

on

 

but

 

the

 

Power

 

Link

 

light

 

is

 

not,

 

check

 

the

 

following:

 

— 

Make

 

sure

 

that

 

power

 

is

 

being

 

provided

 

to

 

more

 

than

 

one

 

Powerline

 

device.

 

Another

 

Powerline

 

device

 

must

 

be

 

installed

 

for

 

successful

 

communication

 

across

 

the

 

Powerline.

 

— 

Verify

 

that

 

the

 

network

 

password

 

is

 

the

 

same

 

on

 

all

 

devices

 

in

 

the

 

Powerline

 

network.

 

z

 

Ethernet

 

Light

 

is

 

Off

 

— 

Make

 

sure

 

that

 

the

 

Ethernet

 

cable

 

is

 

plugged

 

in

 

properly

 

at

 

both

 

ends.

 

— 

Be

 

sure

 

that

 

you

 

are

 

using

 

the

 

correct

 

cable

 

on

 

the

 

router

 

that

 

the

 

first

 

Powerline

 

adapter

 

is

 

connected

 

to.

 

When

 

connecting

 

the

 

router’s

 

Internet

 

port

 

to

 

a

 

cable

 

or

 

DSL

 

modem,

 

use

 

the

 

cable

 

that

 

was

 

supplied

 

with

 

the

 

cable

 

or

 

DSL

 

modem.

 

This

 

cable

 

could

 

be

 

a

 

standard

 

straight

through

 

Ethernet

 

cable

 

or

 

an

 

Ethernet

 

crossover

 

cable.

 

— 

On

 

the

 

attached

 

Ethernet

 

device

 

or

 

network

 

adapter

 

card,

 

check

 

that

 

the

 

Link

 

light

 

is

 

on.

 

Содержание TPL-303E

Страница 1: ...Table of Contents 1 ...

Страница 2: ... TPL 303E to the Router 5 Connect other Powerline Adapters 5 Install the Utility Highly Recommended 6 Set Your Private Network Name 10 Add a Device to an Existing Powerline Network 13 Adding a New Device from a Locally Connected Computer 13 Adding a New Device from a Remotely Connected Computer 13 Chapter 2 Troubleshooting 14 Basic Functioning 14 Sync the device 15 Reset the device 15 Power Saving...

Страница 3: ... dealer Keep the carton including the original packing materials in case you need to return the Powerline adapter for repair Status Lights and Label Information The Powerline adapter has status indicators and a label with important information Familiarize yourself with these features of your product LED Indicators The front panel of the TPL 303E TPL 303E2K contains status lights You can use them t...

Страница 4: ... electrical power line in place of a dedicated LAN wiring infrastructure An example is illustrated in the following diagram Follow the instructions below to set up your Powerline adapter Prepare to Install Your Powerline Adapter Check that these minimum requirements are met z Your Ethernet network is set up and an Ethernet port is available on your router z Your Internet connection is working z Ea...

Страница 5: ...n the previous step is securely attached to the Powerline adapter and the router that the router is connected to the modem and the router and modem are powered on d Make sure that the Internet port of your router is connected to your modem and that your computer is either connected to a LAN port on the router or to a port on the Powerline adapter Connect other Powerline Adapters 1 Before plugging ...

Страница 6: ...ter it if you are setting the network password with another Powerline adapter device To install the Powerline Encryption Utility follow these steps 1 Insert the TPL 303E TPL 303E2KResource CD into a CD drive on the computer that is connected to your router The CD starts automatically If the CD does not start automatically Go to My Computer on the Windows Start menu and double click the drive that ...

Страница 7: ...er 1 Installing the 200Mbps Powerline AV Adapter 7 2 Click Install Utility to start the installation Prior to the utility installation it will prompt you to install the WinPcap program Click Next to continue ...

Страница 8: ...Chapter 1 Installing the 200Mbps Powerline AV Adapter 8 3 Then the powerline utility installation will start click Next to continue 4 Click Next and follow the instructions on the screen ...

Страница 9: ...Chapter 1 Installing the 200Mbps Powerline AV Adapter 9 5 The InstallShield Wizard indicates that the installation is complete Click Close ...

Страница 10: ...erline device There are two steps to setting the network name first enter the device password for each remote Powerline device and then set the network name 1 Enter the device password for each remote Powerline device a Make sure that all Powerline devices are plugged into 100 240V AC wall sockets b Start the Powerline encryption utility Note Accessing the utility for the first time you might rece...

Страница 11: ...e devices d Select a Powerline device and if more than one remote device is listed identify it from the MAC address e Click Enter Password f Enter the password recorded from the label on the back of the selected Powerline device g Click OK h Repeat this step for all devices that you want attached to your network ...

Страница 12: ...e 200Mbps Powerline AV Adapter 12 2 Set the Private Network Name i Select the Privacy tab a Type a Name in the Private Network Name text box b Click Set All Devices A pop up window indicates that the operation was successful ...

Страница 13: ... the Private Network Name text box and click Set Local Device Only 4 Select the Main tab and check that the other devices in the Powerline network appear in the device list It may take a minute or two for all devices in the network to be detected Adding a New Device from a Remotely Connected Computer 1 Note the device password given on the label on the back of the new Powerline device 2 Plug the n...

Страница 14: ...the Powerline adapter and plug in another electrical product such as a lamp or a hairdryer If the Power LED still does not come on and you have confirmed the power outlet is live you have a hardware problem and should contact technical support z Power Link Light Not On If the power light is on but the Power Link light is not check the following Make sure that power is being provided to more than o...

Страница 15: ...y and connect to the existing network Reset the device Press the Sync button for 10 seconds the powerline adapter settings will be reset to factory default value Power Saving The unit will automatically reduce the power usage when the connected device is powered off unplugged or not active for more than 10 minutes ...

Страница 16: ...duct was subject to accident abuse or improper use iii the product was subject to conditions more severe than those specified in the manual Warranty service may be obtained by contacting TRENDnet within the applicable warranty period and providing a copy of the dated proof of the purchase Upon proper submission of required documentation a Return Material Authorization RMA number will be issued An ...

Страница 17: ...CH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT TRENDNET S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Governing Law This Limited Warranty shall be governed by the laws of the state of California Some TRENDnet products include software code written by third p...

Страница 18: ...Limited Warranty 18 ...

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