6
Troubleshooting
Q1:
A1:
Q2:
A2:
Q3:
A3:
Q4:
A4:
After connecting the Switch to a power outlet, the LEDs do not turn
on.
Check the connection of the external power adapter to the
TEG-S16R/TEG-S24R and the power outlet. Also check that the power
outlet is receiving power.
When I connect a computer to the Switch's port, I am not getting
Gigabit speeds. What should I do?
Check the LED on the Switch. When the LED is off, the computer's
connection speed is 10Mbps. When the LED is green the computer's
connection speed is 100Mbps. The computer's connection speed will be
Gigabit when the LED is amber. Make sure that you have a Gigabit
Ethernet adapter installed. Also make sure to use a Cat-5e or Cat 6
Ethernet cable. Some CAT-5 cables are not rated to run in Gigabit.
After I connect my PCs to the Switch, I am unable to share files.
First, check the LEDs on the Switch. Make sure the Link/Act LED is on.
Second, check the network cable. The minimum length of the cable is 1.5
meters and the maximum length of the cable is 100 meters. Third, disable
any software firewall program. Fourth, verify that you have file sharing
enabled. Please contact your Operating System support for more
information.
After I connect my PCs to the Switch, I can only get onto the Internet
from one computer.
The Switch was not designed to share Internet between multiple
computers. You need to get an Internet router such as the TEW-633GR.
If you still encounter problems or have any questions regarding the
TEG-S16R/TEG-S24R please contact TRENDnet's Technical Support
Department.
