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Troubleshooting
Emergency firmware update procedure:
In the unlikely case that your TrekStor
TV crashes and stops responding to your remote’s commands
and you need to remove the power cord to restart, it is possible that it has problems with restarting or
will not start at all. In some cases it is necessary to install the emergency firmware to solve these
issues.
The installation procedure is as follows: -
(1) Download and Un-zip/Extract the Emergency "install.img" file
(2
) Copy the “install.img” file to the root of the USB 2.0 USB-Stick or to the HDD inside the TrekStor
TV (i.e. not inside a folder).
(3) Disconnect the power supply of the TrekStor TV. Wait at least a minute. Connect your TrekStor
TV to your Television via the composite connection and select the correct input on your TV.
(4) Reconnect the power supply.
(5) Using the Remote control, press "Home" and release, press "3" and release, press "Power" and
release.
(6) After the process is finished, you must perform a [RESTORE DEFAULT] via the [SETTINGS]
menu - This will remove all your saved presets, but is necessary for proper operation.
The emergency upgrade process should be visible on your screen if performed correctly.
Where to get assistance:
I need some Information that I can't find in this guide / I need some help with the TrekStor TV
Media player development is a very dynamic field and every firmware update brings new features and
improvements. If you cannot find a desired information in this guide please visit the Xtreamer
Knowledge base
.
The Xtreamer official forum (
http://forum.xtreamer.net/
) is a large and vibrant community where
people from all over the world come together to discuss various Xtreamer products. It's full of friendly
and helpful people and is a great place for any user of a TrekStor TV. Please register and join the
community.
I have some questions about the TrekStor TV and can't find the answer in the Knowledge base
or the Xtreamer Forum. What can I do?
If you have any questions that are not answered in the Knowledge base or the Forum, please contact
our support staff via the online form you find under “Service” + “Support” on our
website
. You can of
course also contact us directly by telephone (see the back of these instructions). The more detailed
your support request is, the quicker and better we will be able to help you!
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