Chapter 4. Trouble Shooting
1. The “Found new hardware wizard” window pops up while
plugging in the DVB-T USB SET-TOP BOX
Please refer to “Chapter 2. Installation Procedure” in the user manual. In Windows
XP/2000, if you change the USB port, you have to install the driver again.
2. DVB-T USB SET-TOP BOX does not work properly
In most cases, it’s because of the drivers were not installed well. You might check
the driver installation in the device manager of Windows Control Panel. In the
device category “Sound, video and game controllers”, there must be a device
named “DVB-T USB2.0/1.1 adapter”. If not, please remove the USB box, plug it into
the USB port again and follow the steps in “Chapter 2. Installation procedure” in the
user manual to re-install the driver.
3. Windows cannot find DVB-T USB SET-TOP BOX
a. Check whether DVB-T USB SET-TOP BOX was connected correctly in the USB port.
b. After the USB box is plugged into the USB port, wait for at least 3 seconds before
you launch DVB-USB.
c. Re-start the operation system.
d. Run "Add/Remove Hardware Device" from Windows "Control Panel" to install
the correct drivers.
e. Unplug the USB box, and then plug it again. Please note that the interval
between plug and unplug should be at least 3 seconds.
f. Plug DVB-T USB SET-TOP BOX into another USB port of the PC.
4. Windows cannot find the driver of DVB-T USB SET-TOP BOX
Make sure the original CD-ROM is in the CD-ROM drive during the installation.
Please indicate the correct directory where the drivers are located in Windows if
install the drivers by manual.
5. Can not lock any program channel when auto scan.
Please click "OK" button after making or changing any setting in "Scan Channel"
before scanning the terrestrial signal.
Check the cable connection between DVB-T USB SET-TOP BOX and the antenna.
Please note that the cable should be connected well to the connector of the
DVB-T USB SET-TOP BOX. Exit DVB-USB. Unplug the USB box, and then plug it
again. Note that the interval between plug and unplug should be at least 3
seconds. Launch DVB-USB and test again.
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