Configuring and Troubleshooting Set-Top Boxes
•
Diagnose RF Tuner Issues, page 1
•
Protect End-User Privacy, page 3
•
View Video Recordings, page 3
•
View VOD Programs, page 3
•
View PDL Programs, page 3
•
View Hard Disk Information, page 4
•
Configure AMS Sample Settings, page 4
•
Diagnose Customer's Error Messages, page 4
•
Configure STB and IPC Settings, page 4
•
Quick Guide to Troubleshooting Set-Top Boxes, page 5
Diagnose RF Tuner Issues
The
Device View
>
RF Tuners
portlet displays RF Signal data and provide the tools to troubleshoot signal
problems. Here, you can gain a broad, but accurate, view of the current RF tuners' statuses and identify the
root cause of problems associated with tuning, frequency, or errors. In the History section, the tuners are
sampled every half an hour and when the subscriber changes TV channel.
The RF Tuners Overview displays the tuners in real-time with signal strength, quality and frequency for those
tuners that are locked into signals. Numbers displayed in red show that they are either below or above the
required threshold.
The column heading
Channel
refers to a specific channel translated from the equivalent frequency. In
devices that do not support this feature, the column heading is displayed as
Frequency
.
Note
Description
Column Name
Tuner number
Tuner
Cisco Prime Home User Guide 6.3
OL-32174-01
1
