8
J/FE-CF-03
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
Troubleshooting
If the media converter fails, isolate and correct the failure by determining the answers
to the following questions and then taking the indicated action:
1.
Is the Power LED on the media converter illuminated?
NO
•
Is the power adapter the proper type of voltage and cycle frequency for
the AC outlet?
•
Is the power adapter properly installed in the media converter and in the
outlet?
•
Contact Technical Support at (800) 260-1312.
YES
•
Proceed to step 2.
2.
Is the Copper LED illuminated?
NO
•
Check the copper cable for proper connection.
•
Contact Technical Support at (800) 260-1312.
YES
•
Proceed to step 3.
3.
Is the
Fiber
LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the media converter are connected to
the RX and TX ports, respectively, on the other 100BASE-FX device.
•
Contact Technical Support at (800) 260-1312.
YES
•
Contact Technical Support at (800) 260-1312.
9
[email protected] -- Click the “Transition Now” link for a live Web chat.
Contact Us
Technical support
Technical support is available 24 hours a day.
US and Canada:
1-800-260-1312
International:
00-1-952-941-7600
Transition NOW
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-Based seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
Ask a question anytime by sending an e-mail to our technical support staff.
[email protected]
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, U.S.A.
telephone:
952-941-7600
toll free:
800-526-9267
fax:
952-941-2322
