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10
24-hour Technical Support:
1-800-260-1312
-- International:
00-1-952-941-7600
CSDTF30xx-11x
Troubleshooting
1.
Is the PWR (Power) LED illuminated?
NO
•
Ensure the media converter is inserted properly into the chassis.`
•
Ensure the power cord is properly installed in the chassis and in the
grounded outlet.
•
Ensure the grounded outlet provides power.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the SDC (Signal Detect / Copper) LED illuminated?
NO
•
Check the coax copper cables for the proper connection.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the SDF (Signal Detect / Fiber) LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the local media converter are
connected to the RX and TX ports, respectively, on the remote media
converter.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
•
Proceed to step 4.
-- Click the
“Transition Now”
link for a live Web chat.
11
Fiber
Copper
Copper
Local
Converter
w/ SNMP Management
Remote
Converter
Bit Error
Test
Equipment
R
emote
De
vice
Fiber
Copper
Copper
Local
Converter
w/ SNMP Management
Remote
Converter
Bit Error
Test
Equipment
R
emote
De
vice
Fiber
Copper
Copper
Local
Converter
w/ SNMP Management
Remote
Converter
Bit Error
Test
Equipment
R
emote
De
vice
Fiber
Copper
Copper
Local
Converter
w/ SNMP Management
Remote
Converter
Bit Error
Test
Equipment
R
emote
De
vice
4.
Is Data Transfer Failing?
YES
•
Verify the local copper connection by starting a local copper loop-
back (hardware mode: set the loop-back switch on the
local
media
converter to “
CL
”, software mode: enter the
local copper
loop-back
command) and then use a bit error test unit to run a bit error test.
•
Verify the local fiber connection by starting a remote fiber loop-back
(hardware mode: set the loop-back switch on the
remote
media
converter to “
FL
”, software mode: enter the
remote fiber
loop-back
command) and then use a bit error test unit to run a bit error test.
•
Verify the remote copper connection by starting a remote copper
loop-back (hardware mode: set the loop-back switch on the
remote
media converter to “
CL
”, software mode: enter the
remote copper
loop-back command) and then use a bit error test unit to run a bit
error test.
•
Verify the remote fiber connection by starting a local copper loop-
back (hardware mode: set the loop-back switch on the
local
media
converter to “
FL
”, software mode: enter the
local fiber
loop-back
command) and then use a bit error test unit to run a bit error test.
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
NO
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.