CONGLOMKB .COM
Please contact
cs@conglomkb .com
or
1-877-333-0098
for further assistance .
ENGLISH
3
Warranty
ONE YEAR LIMITED WARRANTY
A thorough inspection must be made before installation and any damage must be promptly reported . Conglom Inc . will not be liable for
failures or damage that could have been discovered or avoided by proper inspection and testing prior to installation .
Conglom Inc . warrants this product to be free from defects in materials or workmanship for a duration subject to following terms:
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five (5) years when installed in residential single or multi family homes;
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three (3) years when installed in leased or rented residential single or multi-family homes and;
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one (1) year when installed in public, commercial, industrial, or institutional spaces.
All warranty terms commence on the date of purchase and are limited to the original purchaser. Proof of purchase (original sales
receipt) must be provided for all warranty claims.
This warranty is non-transferable and shall be voided if the unit is removed from its initial installation or if it is not installed following
the manufacturer’s instructions . It does not apply in the event of product damage due to the use of other than genuine replacement
parts, (Replacement parts may be obtained by e-mail at
cs@conglomkb .com
or by calling
1-877-333-0098
between 8:30 am - 5:00
pm EST) installation error, abuse, misuse or improper care and maintenance (whether performed by a plumber, contractor, service
provider or member of the purchaser’s household). The warranty excludes damage due to aggressive air or water conditions, harsh or
abrasive cleaners and/or materials .
Under no circumstance shall Conglom Inc . be held liable for personal injury or property damage resulting from improper installation
or use of this product . Conglom Inc . will not be held liable for inconvenience caused by loss of use of this product, costs incurred for
labour or materials, removal and installation of replacement units, or any other incidental or consequential damages . Costs relating to
obtaining access for repair or replacement are the responsibility of the user .
Our obligation shall be limited to the repair or replacement of a unit (at our discretion) that may prove, by our sole examination, to be
defective under normal use and service during the warranty period .
Any failure of this product that is not traceable to a defect in material or workmanship is not covered by this warranty . These non-
warrantable items include, but are not limited to:
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Improper installation not in accordance with manufacturer’s instructions .
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Dents and/or scratches incurred during shipping, handling, or installation .
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Change in colour or finish due to chemical usage.
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Damage caused by failure to follow care and cleaning guidelines, including damage caused by the use of
abrasive cleaners .
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Alterations made to the unit by the purchaser or installer .
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Damage caused by accidental impact, fire, flood, freezing, and normal wear.
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Bends and warping caused by forced connections, overtightened fittings, and inadequate support during installation.
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Damage caused by use of chlorine-based cleaners .
WARRANTY CLAIM PROCEDURE
If a claimable defect occurs or replacement parts are needed, please contact our customer service team at
cs@conglomkb .com
or
1-877-333-0098
(8:30 am - 5 pm, EST, Monday - Friday).
Before you make your call, please ensure that you have:
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Model number or description .
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Proof of sale .
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Details regarding the defect and/or part number .
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Name(s) and address(es) of the owner and/or installer.
