Transcend 2 Скачать руководство пользователя страница 1

Страница: 1 / 13

Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide

400287 Rev A

Page | 1

Dealer Troubleshooting Guide for Somnetics Devices

The following guide will provide the basic troubleshooting steps required prior to setting up an RMA. If
the troubleshooting fails the following information will be required in the RMA submittal:

Serial number of device

Date customer purchased

Detailed description of the issue or the fault code/indicator from below

Indicate what troubleshooting steps were taken

Dealer return address and Dealer Account Number

RMA’s must be submitted by em

ail to

[email protected]

with the above information included

Quick Find

Transcend 365

Transcend 3 and Transcend 2

Flashing Yellow Droplet and Yellow Diamond

Key Notes

Flashing Blue Droplet

Fault 3

Flashing Red Droplet and X

Fault 4

Flashing Red (!)

Fault 7

Flashing Red X and !!!Heater Error!!!

Fault 11

Fault 12

Flashing Green LED

Fault 7

No LED Lights (Unit Inoperable)

Fault 9

PAP Shutting Down

Fault 11

PAP Blows Excessively (and Shuts Down)

Fault 12

P8 Battery

Discomfort Due to a Feeling of High Pressure

Nose or Throat Irritation

LCD Doesn’t Illuminate

No Airflow from the Transcend 365 miniCPAP

Water Leaking from Reservoir

Water Leaking from the Weld of the Reservoir

P10 Battery

How to Download Compliance

Содержание 2

Страница 1: ... s must be submitted by email to RMA somnetics com with the above information included Quick Find Transcend 365 Transcend 3 and Transcend 2 Flashing Yellow Droplet and Yellow Diamond Key Notes Flashing Blue Droplet Fault 3 Flashing Red Droplet and X Fault 4 Flashing Red Fault 7 Flashing Red X and Heater Error Fault 9 Fault 1 Fault 11 Fault 3 Fault 12 Fault 4 Flashing Green LED Fault 7 No LED Light...

Страница 2: ...clean all surfaces 3 Replace the zero water filter cartridge if applicable 4 Run the drying mode on the CPAP and afterwards remove all power to reset the device 5 Fill the reservoir with distilled water and attach to CPAP 6 Attempt to run the device again If yellow droplet persists you should let the device run for one night as some residual non distilled water may still be present in the heater w...

Страница 3: ...temperature cutoff condition and turned off Causes Water signal failed to detect empty reservoir Caused by moisture getting inside the CPAP Poor wicking Poor contact between cellulose wick and heater ceramic Troubleshooting This error can correct itself on the next therapy if not 1 If applicable replace cellulose wick 2 Remove and drain the water reservoir 3 Run the drying mode on the CPAP and aft...

Страница 4: ...ustomer Service Fault 1 Issue Date Time have been reset Causes Low No voltage on clock battery Loose broken battery solder joint Troubleshooting 1 Check customer firmware if 2 1 2 or later there is an issue with the battery 2 Set up RMA Fault 3 Issue Pressure sensor measured a pressure that was above operating ranges Causes Issue in the air pathway Faulty pressure sensor or electronics Pinched or ...

Страница 5: ... the error persists Fault 7 Issue Pressure sensor ambient reading out of range Causes Extreme temperature changes Leaks in the air pathway Faulty pressure sensor or electronics Pinched or disconnected sensor tube Troubleshooting 1 If the device has been exposed to an extreme temperature hot or cold remove power and allow the PAP adjust to room temperature Then apply power and let the PAP sit in st...

Страница 6: ...in the CPAP Faulty blower motor or lose connections Troubleshooting 1 Run the drying mode on the CPAP and afterwards remove all power to reset the device 2 Attempt to run the device again 3 Set up an RMA if the error persists Fault 12 Issue Stalled Blower and Low Power Detected Causes Insufficient power to drive the blower Troubleshooting 1 Ensure adequate power supply 2 If using the battery plug ...

Страница 7: ...ate Confirm device is plugged into an active power supply outlet is best for testing and turn the device on Note The device will automatically turn off the LCD after 30 seconds of idle time no button presses press any button to re illuminate the LCD in this instance If issues persist contact Somnetics Customer Service No Airflow from the Transcend 365 miniCPAP Contact Somnetics Customer Service Wa...

Страница 8: ... start over again This will give the error code Fault Codes Fault 3 Issue Pressure sensor measured a pressure that was above operating ranges Causes Issue in the air pathway Faulty pressure sensor or electronics Pinched or disconnected sensor tube Troubleshooting 1 Reset the device 2 Check all connections and fittings to make sure there are no issues such as blockages 3 Attempt to run the device a...

Страница 9: ...or disconnected sensor tube Troubleshooting 1 If the device has been exposed to an extreme temperature hot or cold remove power and allow the PAP adjust to room temperature Then apply power and let the PAP sit in standby no blower for at least 20 minutes to allow it to obtain a new ambient pressure reading 2 Reset the device 3 Check all connections and fittings to make sure there are no issues 4 A...

Страница 10: ...eset the device and attempt therapy again 4 Set up an RMA if the error persists Issues Not Faults Flashing Green LED This means the filter needs to cleaned or replaced Once cleaned or replaced reset the flashing green LED by holding down the power button for 15 seconds No LED Lights Unit Inoperable Verify with the customer that they are using a good source of power outlet If this is not the issue ...

Страница 11: ... an acceptable leak rate is 10 If leak is not the issue contact Somnetics Customer Service P8 Battery Non functioning LED Light The customer should test the battery function by charging it for 8 hours and then using it until the battery dies This will tell us if it is a functional issue or just the LED light is no longer functioning Battery Usage The P8 battery should last approximately 14 hours w...

Страница 12: ...to Clinician from the previous screen The compliance file will automatically generate and save to a default location To find the file look at the line that says The file is located at This will be where the compliance file is saved d Attach the compliance report to an email to send 5 How to import a To view double click on the compliance file and it will load it into the Somnetics Sleep Apnea Ther...

Страница 13: ... top of the screen to get successively more detailed compliance information i Each of these screens have similar date range and export controls Device Not Recognized 1 First try disconnecting the USB and closing the software 2 Reconnect the USB and then reopen the software If this worked the CPAP serial number or green checkmark will show in the upper right Return to step 3 in the correct section ...

Результаты поиска

Содержание 2

Отзывы:

Бренды по названию

Популярные бренды

Transcend 2, Руководство по устранению неисправностей

Результаты поиска

Содержание 2

Отзывы:

Бренды по названию

Популярные бренды