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Transcend 2, Руководство по устранению неисправностей

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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide 
 

400287 Rev A 
 

Page | 6 

Fault 9 

Issue:

 Bad Firmware Checksum

 

Causes: 

•

 

Firmware corruption 

–

 electrostatic discharge. 

Troubleshooting: 

1.

 

Remove all power to reset the device  

2.

 

Attempt to run the device again 

3.

 

Set up an RMA if the error persists 

 

Fault 11 

Issue:

 Stalled Blower

 

Causes: 

•

 

Moisture in the CPAP 

•

 

Faulty blower motor or lose connections 

Troubleshooting: 

1.

 

Run the drying mode on the CPAP and afterwards remove all power to reset the device  

2.

 

Attempt to run the device again 

3.

 

Set up an RMA if the error persists 

 

 

Fault 12 

Issue:

 Stalled Blower and Low Power Detected

 

Causes: 

•

 

Insufficient power to drive the blower 

Troubleshooting: 

1.

 

Ensure adequate power supply 

2.

 

If using the battery, plug into an outlet.  If on outlet try a new power supply (if available).  

3.

 

Reset the device and attempt therapy again 

4.

 

Set up an RMA if the error persists 

 

 

 

Содержание 2

Страница 1: ... s must be submitted by email to RMA somnetics com with the above information included Quick Find Transcend 365 Transcend 3 and Transcend 2 Flashing Yellow Droplet and Yellow Diamond Key Notes Flashing Blue Droplet Fault 3 Flashing Red Droplet and X Fault 4 Flashing Red Fault 7 Flashing Red X and Heater Error Fault 9 Fault 1 Fault 11 Fault 3 Fault 12 Fault 4 Flashing Green LED Fault 7 No LED Light...

Страница 2: ...clean all surfaces 3 Replace the zero water filter cartridge if applicable 4 Run the drying mode on the CPAP and afterwards remove all power to reset the device 5 Fill the reservoir with distilled water and attach to CPAP 6 Attempt to run the device again If yellow droplet persists you should let the device run for one night as some residual non distilled water may still be present in the heater w...

Страница 3: ...temperature cutoff condition and turned off Causes Water signal failed to detect empty reservoir Caused by moisture getting inside the CPAP Poor wicking Poor contact between cellulose wick and heater ceramic Troubleshooting This error can correct itself on the next therapy if not 1 If applicable replace cellulose wick 2 Remove and drain the water reservoir 3 Run the drying mode on the CPAP and aft...

Страница 4: ...ustomer Service Fault 1 Issue Date Time have been reset Causes Low No voltage on clock battery Loose broken battery solder joint Troubleshooting 1 Check customer firmware if 2 1 2 or later there is an issue with the battery 2 Set up RMA Fault 3 Issue Pressure sensor measured a pressure that was above operating ranges Causes Issue in the air pathway Faulty pressure sensor or electronics Pinched or ...

Страница 5: ... the error persists Fault 7 Issue Pressure sensor ambient reading out of range Causes Extreme temperature changes Leaks in the air pathway Faulty pressure sensor or electronics Pinched or disconnected sensor tube Troubleshooting 1 If the device has been exposed to an extreme temperature hot or cold remove power and allow the PAP adjust to room temperature Then apply power and let the PAP sit in st...

Страница 6: ...in the CPAP Faulty blower motor or lose connections Troubleshooting 1 Run the drying mode on the CPAP and afterwards remove all power to reset the device 2 Attempt to run the device again 3 Set up an RMA if the error persists Fault 12 Issue Stalled Blower and Low Power Detected Causes Insufficient power to drive the blower Troubleshooting 1 Ensure adequate power supply 2 If using the battery plug ...

Страница 7: ...ate Confirm device is plugged into an active power supply outlet is best for testing and turn the device on Note The device will automatically turn off the LCD after 30 seconds of idle time no button presses press any button to re illuminate the LCD in this instance If issues persist contact Somnetics Customer Service No Airflow from the Transcend 365 miniCPAP Contact Somnetics Customer Service Wa...

Страница 8: ... start over again This will give the error code Fault Codes Fault 3 Issue Pressure sensor measured a pressure that was above operating ranges Causes Issue in the air pathway Faulty pressure sensor or electronics Pinched or disconnected sensor tube Troubleshooting 1 Reset the device 2 Check all connections and fittings to make sure there are no issues such as blockages 3 Attempt to run the device a...

Страница 9: ...or disconnected sensor tube Troubleshooting 1 If the device has been exposed to an extreme temperature hot or cold remove power and allow the PAP adjust to room temperature Then apply power and let the PAP sit in standby no blower for at least 20 minutes to allow it to obtain a new ambient pressure reading 2 Reset the device 3 Check all connections and fittings to make sure there are no issues 4 A...

Страница 10: ...eset the device and attempt therapy again 4 Set up an RMA if the error persists Issues Not Faults Flashing Green LED This means the filter needs to cleaned or replaced Once cleaned or replaced reset the flashing green LED by holding down the power button for 15 seconds No LED Lights Unit Inoperable Verify with the customer that they are using a good source of power outlet If this is not the issue ...

Страница 11: ... an acceptable leak rate is 10 If leak is not the issue contact Somnetics Customer Service P8 Battery Non functioning LED Light The customer should test the battery function by charging it for 8 hours and then using it until the battery dies This will tell us if it is a functional issue or just the LED light is no longer functioning Battery Usage The P8 battery should last approximately 14 hours w...

Страница 12: ...to Clinician from the previous screen The compliance file will automatically generate and save to a default location To find the file look at the line that says The file is located at This will be where the compliance file is saved d Attach the compliance report to an email to send 5 How to import a To view double click on the compliance file and it will load it into the Somnetics Sleep Apnea Ther...

Страница 13: ... top of the screen to get successively more detailed compliance information i Each of these screens have similar date range and export controls Device Not Recognized 1 First try disconnecting the USB and closing the software 2 Reconnect the USB and then reopen the software If this worked the CPAP serial number or green checkmark will show in the upper right Return to step 3 in the correct section ...

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