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TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10

9

M

a

nual Sales P

roc
edure  Sec

tion

8. Manual Sales procedure

If the service is temporarily unavailable, please follow the procedures in this 
Quick Guide to process a manual Card sale transaction.

1.  Obtain possession of the Cardholders’ Card.

2.  Contact the Elavon Authorisation Centre for authorisation of the transaction by 

calling: 

0845 850 0197 (UK) or 1850 303 130 (ROI).

3.  Place the manual sales voucher on top of the Card with the Card face up, on a 

fl at hard surface. 

4.  Create an impression of the card, by rubbing a coin, or preferably the side of a 

pen, over the manual sales voucher.

5.  Remove the manual sales voucher and 

check that all copies have been imprinted 
clearly with the full Card details.

6.  Complete the manual sales voucher using 

a ball point pen. Please write the Card 
number along the top of the manual sales 
voucher as you may need to refer to this 
later. Ensure you enter in the Authorisation 
Code obtained from the Authorisation 
Centre.

7.  Retain the Card and watch the Cardholder 

sign the manual sales voucher. Check 
that the signature agrees with that on the 
reverse of the Card.

8.  Check again that the details are correctly 

entered and appear on all copies of the 
manual sales voucher (- if they do not, 
securely destroy the voucher and start again).

9.  Hand the Cardholder the top copy of the manual sales voucher and the Card when 

you are satisfi ed that everything is in order. 

10.  Retain Bank and Merchant copies in a secure place until you can process it 

electronically through your Terminal.

11.  Once the Terminal is available, please re-enter the transaction using the ‘Force’ 

or ‘Offl ine’  procedure. 

Please see section 1.10 (page 27) of the Vx510 User 

Guide.

Содержание VeriFone Vx510

Страница 1: ...0 User Guide READ ME FIRST Card Machine Terminal Installation Instructions Vx510 PSTN 1 List of Parts and Contents 2 Next Steps 3 Installation essential 4 How to add a dialing prefix e g 9 optional 5 Card Sales and Refunds 6 End of Day procedure essential 7 Troubleshooting 8 Manual Sales procedure 9 Paper Roll ordering 10 Useful Contacts TRANSAX Merchant Services All rights reserved TRANSAX is a r...

Страница 2: ...acy Shield Grey Telephone Lead Paper Rolls x2 Power Lead Power Pack Terminal Installation Instructions this booklet Vx510 User Guide Paper Roll Order Form Manual Sales Vouchers Parts and Contents Section Grey Telephone Lead Power Lead Paper Rolls Terminal User Guide Paper Roll Order Form Manual Sales Vouchers Power Pack Vx510 Terminal PIN Privacy Shield ...

Страница 3: ... 8055 UK or 01 667 5152 ROI In part 3 of this guide you will be guided through the Installation of your Terminal Please read all parts of this document you will then be ready to start processing transactions Please retain all contents including the original packaging IMPORTANT To be paid for your card transactions you must submit them at the end of every working day with the End of day procedure S...

Страница 4: ... right hand side and the lid will open Drop a new PAPER ROLL into the well ensuring that the end of the roll is towards the front Pull the end of the roll up so that the smooth shiny side of the paper is facing the serrated edge with some protruding out of the top of the machine Carefully close the lid it will lock into place Connecting Power Leads Connect the POWER LEAD to the POWER PACK Plug the...

Страница 5: ...elect TERMINAL Press the second from left purple function key once Now press F4 to select PABX The Terminal will now display PABX is none Do you want to change it Press F2 to select YES if you need to add a prefix such as 9 Now continue to Step 6 Press F4 to select NO if you do not need to add a prefix The Terminal will now return to the Sale Refund Batch screen Main Menu Key in the prefix number ...

Страница 6: ...he UK and Ireland will be Chip and PIN Personal Identification Number type Cards For security reasons the Cardholder will need to confirm the transaction by typing their PIN into the Terminal For further information on how to process a Chip and PIN Card transaction please refer to Section 1 3 page 10 of your main Vx510 User Guide This also provides information on how to process other types of card...

Страница 7: ...ng on the configuration of your terminal this may be on the front screen or you may need to scroll down through the menu by pressing the second from left purple function key Press F2 to select End of Day Enter the user password 6666 and press the green ENTER Key TOTALS CORRECT A summary of the sales and refunds that have been processed will display on screen To confirm the totals are correct press...

Страница 8: ...the socket and listen for a dial tone No dial tone or background noise on the line may prevent the Terminal from working contact your telecoms provider 3 If you are using a double adaptor or splitter unplug it from the telephone wall socket and put the Terminal s telephone lead directly into the analogue wall socket 4 Any other devices using the telephone line such as a telephone or fax machine ma...

Страница 9: ...mplete the manual sales voucher using a ball point pen Please write the Card number along the top of the manual sales voucher as you may need to refer to this later Ensure you enter in the Authorisation Code obtained from the Authorisation Centre 7 Retain the Card and watch the Cardholder sign the manual sales voucher Check that the signature agrees with that on the reverse of the Card 8 Check aga...

Страница 10: ...rchant number and the quantity of paper rolls you would like to order Each box contains 20 high quality paper rolls and the price quoted includes delivery dispatched to you within 5 working days 10 Useful Contacts TRANSAX Merchant Services Technical Helpdesk for terminal queries 0845 600 8055 UK Client Services for general enquiries 0845 602 2444 UK Irish customers Client Services all enquiries 01...

Страница 11: ...TMS Vx510 P S T N Read Me First Installation Guide 0412 v10 11 ...

Страница 12: ... Registered in the Republic of Ireland No 126879 Services are covered by the Financial Ombudsman Services in the UK Calls to and from the company may be recorded for quality purposes Part of FIS Fidelity National Information Services Inc If undelivered please return to TRANSAX Merchant Services Certegy Ltd Tricorn House 51 53 Hagley Road Birmingham B16 8TU ...

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