TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10
8
T
roubleshoo
ting Sec
tion
7. Troubleshooting
Communication Errors
The most common errors are due to loss or prevention of communications; you will be
alerted to such issues when the Terminal displays ‘No Line’, ‘Line Busy’ or a ‘Download
failed error code XX’.
This occurs when the telephone line is unavailable. The cause can be one of many
reasons, consider the following:
1. Ensure the telephone lead is securely attached in the underside of the Terminal and
into an analogue telephone wall socket. Also check that the cable is not damaged
2. Ensure your telephone line is working correctly. Plug an analogue telephone
handset into the socket and listen for a dial tone. No dial tone or background noise
on the line may prevent the Terminal from working, contact your telecoms provider
3. If you are using a double adaptor (or ‘splitter’) unplug it from the telephone wall
socket and put the Terminal’s telephone lead directly into the analogue wall socket
4. Any other devices using the telephone line such as a telephone or fax machine
may also prevent the Terminal from dialling out if used at the same time
5. When making an external telephone call, do you need to dial a prefi x (e.g. ‘9’) for
an outside line? If so refer to section 4 of this guide
6. Have any changes recently been made to the telephone system?
E.g. The addition of broadband. If yes contact your telecoms / broadband provider
Should you require any further assistance please contact the Technical Helpdesk /
Client Services on
0845 600 8055 (UK) or 01 667 5152 (ROI).