BAS-SVX40B-EN
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Troubleshooting
WCI does not join network
Tracer SC does not communicate with WCI
Sensor does not communicate with WCI
Note:
Error code E1 or E7 appears on the sensor.
Possible cause
Explanation/Resolution
Not enough time allowed for joining.
Give the WCI more time to join. If the network closes before the WCI has joined, re-
open if necessary by pressing the OPEN NET button on another member WCI.
Wrong address
For factory addressed WCIs, verify address is correct.
Verify each WCI address after installation.
If sensor is installed, check for error code at sensor.
Initiate network formation and resolve by exception.
No power
Ensure that:
• The WCI is wired correctly.
• The corresponding controller is wired to equipment correctly and is powered On.
Too much traffic
Try a different channel by selecting a different net address. A better channel may be
found by trial and error or by using a purchased tool such as WiSpy.
Outside of radio range or too many obstacles
Relocate WCI or add a repeater.
Defective WCI
Replace
Possible cause
Explanation/Resolution
No power to the WCI
Ensure that the WCI is wired properly to the Tracer SC
Wireless link on the Tracer SC
Ensure that the wireless link on the Tracer SC is enabled and configured to match WCI
address, and is unique within the building.
One of the devices is outside of radio range
Move network components to within radio range or break up networks to make them
smaller so that all components are within radio range. Alternatively, you can add a
repeater to extend the radio range.
Possible cause
Explanation/Resolution
Sensor/unit controller address mismatch
Ensure that the sensor address matches the unit controller address.
Note:
Be sure to match addresses rather than the direction of the arrows.
No power
See “Maintenance and Troubleshooting” in the current version BAS-SVX04, Wireless
Sensors: Installation, Operation, and Maintenance.
Defective sensor or receiver (E7)
Replace defective device
Sensor not associated (E1)
The firmware update may take up to 20 minutes to automatically associate. Press the
test button on sensor to force association. If that does not work, use Tracer TU to
update WCI to the latest firmware.
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UC
Wireless zone
sensor
Match to UC
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