18
Following are frequently asked questions along with their answers:
QUESTION
ANSWER
Why won’t
my grill
ignite?
Verify power at the electrical outlet. If the power cord is connected to a GFCI (ground fault circuit
interrupter), check and reset if necessary. Initiate start-up. If no ignition, see next answer.
DANGER!
Turn the Main Power switch OFF (
O
) and disconnect the power cord. Remove the control and
check the fuse on back. Replace the fuse if blown. Reinstall the control.
Check the draft inducer fan and the auger drive motor for operation. If both are operating, the hot rod
may need to be replaced. If one or both are not operating, contact Traeger's VIP-365 Customer Service
(see page 23) for additional troubleshooting help or to place an order.
Verify that there are pellets in the pellet hopper. If this is the initial firing or the grill has run out of pellets,
allow sufficient time for the pellets to travel from the pellet hopper to the firepot (can take up to 7 minutes).
Initiate start-up. See “Using Your Grill” on page 12. If there are still no pellets in the firepot, proceed to next
answer.
If the auger drive motor is operating (check the small fan blade on the back of the motor), the problem is
in the digital control, which may need to be replaced. Contact your Traeger dealer or Traeger's VIP-365
Customer Service (see page 23) to place an order.
Why are
no pellets
being
delivered
into the
firepot?
If the auger drive motor
is not
operating but the draft inducer fan
is
operating, the problem is in the auger
system, which will need to be checked:
With the Main Power switch OFF (
O
), locate the small fan blade on the back of the auger drive motor.
CAUTION!
While watching the fan blade, turn the Main Power switch ON (
I
). If the fan blade does not turn,
turn the Main Power switch OFF (
O
). This indicates a defective auger drive motor, and it will need to be
replaced. Contact your Traeger dealer or Traeger's VIP-365 Customer Service (see page 23) to place an order.
If the fan blade turns a bit and then stops, continue watching and turn the Main Power switch OFF (
O
). If the
fan blade unwinds slightly, this indicates a jam in the auger system, which will need to be cleared.
DANGER!
Turn the Main Power switch OFF (
O
) and disconnect the power cord. Remove the pellets from
the pellet hopper. Check for foreign objects and wet or decomposed pellets, both of which can cause a jam
in the auger system. The auger will need to be removed to clear a jam in the auger system. See “How do I
remove the auger if it jams?” section below.
Why is the
temperature
of my grill
fluctuating?
Temperature fluctuations are normal for Traeger® Grills. Any significant fluctuation could be the result of
wind, air temperature, improper use, or lack of grill maintenance.
How do I
remove the
auger if it
jams?
DANGER!
Turn the switch OFF (
O
) and disconnect the power cord.
CAUTION!
If the grill is still hot, allow it to cool thoroughly.
Remove any covers necessary to access the auger drive motor.
Remove the screw connecting the auger drive motor shaft to the auger shaft and the screw retaining the
auger bushing into the auger tube.
With a small pipe wrench or locking pliers on the auger shaft, turn the auger counterclockwise. It will turn
hard until it breaks free; then the auger will turn freely.
Remove the auger and clean all pellets, ash, or foreign objects from the auger, auger tube, and firepot.
(See instructions for proper handling and disposal of ash on page 17.)
Sand the outside surfaces of the auger with medium grit sandpaper. Check the inside of the auger tube and
sand it if needed. Vacuum the sanding grit out of the auger tube and firepot when finished. Check that the
auger rotates freely.
Reattach the auger shaft to the auger drive motor shaft.
FREQUENTLY ASKED QUESTIONS
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