31
TRAEGERGRILLS.COM
PROBLEM/QUESTION
RECOMMENDED SOLUTION
App is constantly showing
“Lost Connection Attempting to
Reconnect.”
Wi-Fi signal could be weak. Try moving the grill closer to the router or the router closer
to the grill, or extending your wireless network.
Grill status in app displays as
“Unknown.”
Try turning your grill o
ff
and on.
Try re-pairing network in the grill settings:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Re-Pair Network” under Grill Settings.
Delete grill from the app and disconnect it from your Wi-Fi network:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Delete Grill” under Grill Settings.
4. Re-pair the network under Grill Settings.
I want to change/update the
name of my grill.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Edit Grill Name” under Grill Settings.
How can I see how strong the
Wi-Fi signal is on the grill?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Grill Settings,” then “Network Settings.”
4. Wi-Fi strength will be displayed:
• Excellent: signal strength is > -50 db
• Good: signal strength is -50 to -59 db
• Fair: signal strength is -60 to -69 db
• Poor: signal strength is -70 to -79 db
• Unusable: signal strength is < -80 db
Can I ignite my grill using
the app?
For safety reasons, igniting your grill is not available through the app.
Can I shut down my grill using
the app?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Shut Down Grill.”
It says my grill is already
assigned to another account.
What should I do?
Call customer service.
How do I delete a grill from my
account?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Delete Grill” under Grill Settings.
WiFIRE PROBLEMS/QUESTIONS
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