21
Give the Welcome Kit to the customer and
explain how to use the product. Also be sure the
customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals. Refer to Figure 34
for activation details for North American
receivers.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and mountains (see Figure 35).
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• Heavy rain or snow might temporarily
interrupt satellite reception.
• Clean the antenna periodically. Dirt buildup
on the radome can affect satellite TV
reception.
•
DISH 1000 modes only:
You might need to change the operating
mode when traveling between regions (see
“Install Service Key(s)” on page 15
).
•
Linear only:
When you travel to other geographic
locations, you might need to adjust the skew
angle of your antenna’s LNB (see
).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
or refer to the
Product Registration Form for details.
• The vessel must be located within the
selected satellite’s footprint in order to
receive its signals. To view satellite coverage
maps, visit
.
• If you need to paint the radome, use only
non-metallic automotive paint without a
primer coat. Any paint that contains metal
will block satellite signals and impair
reception.
• Refer to the
User’s Guide
for complete
operation and troubleshooting information.
Figure 34: North American Receiver Activation Information
Service:
Call to Activate:
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
DISH Network
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
Bell TV
1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
Figure 35: Blockage Example
Blocked
!
Educate the Customer
18
