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To obtain this service, please follow this procedure
Return the instrument AND ALL SENSORS to TPS freight pre-paid and
insured in its original packing or suitable equivalent. INSIST on a proof of
delivery receipt from the carrier for your protection in the case of shipping
claims for transit loss or damage. It is your responsibility as the sender to
ensure that TPS receives the unit.
Please check that the following is enclosed with your equipment:
•
Your Name and daytime phone number.
•
Your company name, ORDER number, and return street address.
•
A description of the fault. (Please be specific.)
(Note: "Please Repair" does NOT describe a fault.)
Your equipment will be repaired and returned to you by air express where
possible.
For out-of-warranty units, a repair cost will be calculated from parts and
labour costs. If payment is not received for the additional charges within
30 days, or if you decline to have the equipment repaired, the complete
unit will be returned to you freight paid, not repaired. For full-account
customers, the repair charges will be debited to your account.
•
Always describe the fault in writing.
•
Always return the sensors with the meter.