FAQ
(Frequently Asked Questions)
Reset Button
:
Press & Hold for 8 Seconds
If there is no
Operation Mode
selection page in the Quick Setup, go to
the
Advanced
>
Operation Mode
page and switch to
Wireless Router
Mode
, then go to
Basic
>
Internet
to finish the set up.
4. Follow the Quick Setup and select
Wireless Router Mode
to connect to
the internet.
Q1. What should I do if I cannot access the web management page?
A1. If the computer is set to a static IP address, change its settings to obtain an IP address
automatically.
A2. Make sure
http://tplinkmodem.net
or
http://192.168.1.1
is correctly entered in the web
browser.
A3. Use another web browser and try again.
A4. Reboot your modem router and try again.
A5. Disable then enable the network adapter in use.
Q2. What should I do if the DSL LED does not turn solid on?
A1. Check your cables and make sure they are all plugged in correctly, including the
telephone lines and power adapter.
A2. Restore your modem router to its factory default settings.
A3. Remove the DSL splitter, directly connect the modem router to the phone jack and
follow this guide to reconfigure the modem router.
A4. Contact your ISP (internet service provider) to check the status of your DSL line.
A5. If the problem persists, contact our Technical Support.
Q3. What should I do if I cannot access the internet?
A1. Make sure all telephone and Ethernet cables are correctly and securely connected to the
modem router.
A2. Try to log in to the web management page of the modem router using the default address
at
http://tplinkmodem.net
or
http://192.168.1.1
. If you cannot, change your computer
settings to obtain an IP address automatically from the modem router. If you can, try the
steps below.
A3. Ask your internet service provider for the VPI/VCI (or VLAN ID), Connection Type, internet
service username and password, and make sure all are correctly entered into your router's
management page.
A4. Restore the modem router to its factory default settings and reconfigure it by following the
instructions in this guide.
A5. Please contact our Technical Support if the problem persists.
Q4. What should I do if I forget my password?
For the web management page:
Restore the modem router to its factory default settings and then set a new password.
For the Wi-Fi network:
A1. The default Wi-Fi Password/PIN can be found on the product label at the bottom of the
modem router.
A2. If the default wireless password has been changed, log in to the web management
page and go to
Basic
>
Wireless
to retrieve or reset your password.
Q5. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on,
press and hold the
Reset
button on the
rear panel of the modem router for
approximately 8 seconds until all LEDs
turn back on, then release the button.
A2. Log in to the web management page of the modem router. Go to
Advanced
>
System
Tools
>
Backup & Restore
and click
Factory Restore
. The modem router will restore
and reboot automatically.
Button Legend
If you already have a modem or your internet comes directly from an
Ethernet wall outlet, you can switch to Wireless Router mode. Follow the
steps below to set up.
Already have a modem?
1. Connect the hardware and wait until the Power LED becomes stable.
2. Connect your device to the router via an Ethernet cable or wirelessly.
SSID (network name) and Wireless Password are on the product label at the bottom of
the modem router.
http://tplinkmodem.net
Note: If the login page does not appear, please refer to FAQ > Q1.
3. Launch a web browser and type in
http://tplinkmodem.net
or
192.168.1.1
. Create a password for router management and get started.
Support
For detailed configuration instructions and more supported features
(including Guest Network, Parental Controls and Bandwidth Control)
please refer to the User Guide available from this product's support page
at
www.tp-link.com
.
For technical support and other information, please visit
http://www.tp-link.com/support
.
Now you can enjoy the internet.
LED Indicators
Power Adapter
Ethernet Cable
Modem
Modem Router
Button
Description
Wi-Fi
Reset
WPS
Press to start a WPS synchronization.
Press to turn Wi-Fi on or off.
Press and hold down for 8 seconds to reset the
modem router to factory default settings.
Press to power on or off the modem router.
On/Off
LED
Status Indication
LAN
DSL
Internet
Power
The system has started up successfully.
The system is starting up or firmware is being
upgraded. Do not disconnect or power off your
modem router.
Power is off.
DSL synchronization is complete.
DSL synchronization is in progress.
DSL synchronization failed.
The modem router is connected to the internet.
There is no internet connection or the modem
router is operating in Bridge mode.
The wireless function is enabled.
The wireless function is disabled.
This light remains on for 5 minutes when a WPS
connection is established, then turns off.
WPS connection is in progress. This may take
up to 2 minutes.
The LAN port is connected to a powered-on
device.
The LAN port is not connected to a
powered-on device.
On
Flashing
Off
On
Flashing
Off
On
Off
On
Off
On/Off
Flashing
On
Off
Wireless
WPS
©2017 TP-Link
7106507438 REV1.1.0
