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Technical Support 

„

 

For more troubleshooting help, go to: 

http://www.tp-link.com/en/support/faq 

„

 

To download the latest Firmware, Driver, Utility and User Guide, go to:

 

http://www.tp-link.com/en/support/download 

„

 

For all other technical support, please contact us by using the following details: 

Global

 

Tel: +86 755 26504400   
E-mail: [email protected] 
Service time: 24hrs, 7 days a week   

UK

 

Tel: +44 (0) 845 147 0017 
E-mail: [email protected] 
Service time: 24hrs, 7 days a week 

Turkey 

Tel: 444 19 25 (Turkish Service

Dž

 

E-mail: [email protected] 
Service time: 9:00 AM to 9:00 PM   
7 days a week 

Ukraine 

Tel: 0-800-505-508 
E-mail: [email protected] 
Service time: Monday to Friday

  

14:00 PM to 22:00 PM 

Brazil 

Toll Free: 0800-770-4337 (Portuguese 
Service) 
E-mail: [email protected] 
Service time: Monday to Saturday   
08:00 AM to 08:00 PM 

France 

Tel: +33 (0) 820 800 860 (French 
service) 
Email: [email protected] 
Fee: 0.118 EUR/min from France 
Service time: Monday to Friday 9:00 AM 
to 6:00 PM (Except French Bank 
holidays) 

Russian Federation 

Tel: 8 (499) 754-55-60 

8 (800) 250-55-60 (toll-free call from 
any RF region) 

E-mail: [email protected] 
Service time: From 10:00 to 18:00   
(Moscow time) 
*Except weekends and holidays in 
Russian Federation 

Switzerland 

Tel: +41 (0) 848 800998 (German 
Service) 
E-mail: [email protected] 
Fee: 4-8 Rp/min, depending on rate of 
different time 
Service time: Monday to Friday 9:00 AM 
to 6:00 PM. GMT+ 1 or GMT+ 2 
(Daylight Saving Time)

 

Singapore 

Tel: +65 62840493 
E-mail: [email protected] 
Service time: 24hrs, 7 days a week 

USA / Canada

 

Toll Free: +1 866 225 8139 
E-mail: [email protected] 
Service time: 24hrs, 7 days a week 

Australia / New Zealand

 

Tel: AU 1300 87 5465 
NZ 0800 87 5465 
E-mail: [email protected] (Australia) 
[email protected] (New Zealand) 
Service time: 24hrs, 7 days a week 

Italy 

Tel: +39 0230519020 
E-mail: [email protected] 
Service time: Monday to Friday   
9:00 AM to1:00 PM, 2:00 PM to 6:00 PM 

Indonesia 

Tel: (+62) 021 6259 135   
E-mail : [email protected]   
Service time : Monday to Friday   
9:00 -12:00; 13:00 -18:00 
*Except public holidays 

Malaysia 

Tel: 1300 88 875465 (1300 88TPLINK) 
Email: [email protected] 
Service time: 24hrs, 7 days a week 

Poland 

Tel: +48 (0) 801 080 618 / +48 22 7217563 
(if calls from mobile phone) 
E-mail: [email protected] 
Service time: Monday to Friday   
9:00 AM to 5:00 PM. GMT+1 or GMT+2   
(Daylight Saving Time) 

Germany / Austria   

Tel: +49 1805 875465 (German Service) 

+49 1805 TPLINK 

E-mail: [email protected] 
Fee: 0.14 EUR/min from the German fixed 
phone network and up to 0.42 EUR/min 
from mobile phone 
Service time: Monday to Friday

 

9:00 AM to 

6:00 PM.

 

GMT+ 1 or GMT+ 2   

(Daylight Saving Time in Germany) 
*Except bank holidays in Hesse 

 

Содержание TD-VG3511

Страница 1: ...LINE port on the splitter to the wall jack using a telephone line Then use the other telephone line to connect the MODEM port on the Note Please use only wired network connections to configure the Mo...

Страница 2: ...LEDs display abnormally please check to see if all the cable connectors power adapter phone line Ethernet cable and USB device are well connected to your device With the phone line well connected if t...

Страница 3: ...ter s screen To configure the device TP LINK strongly recommends that Windows users run the setup CD but if you can not run the mini CD or your operating system is Mac OS Linux Android iOS please refe...

Страница 4: ...ollow the step by step instructions Please make sure an external USB hard drive USB flash disk has been plugged into the USB port on the Modem Router before running Setup Wizard Otherwise you may be u...

Страница 5: ...nternet in the Troubleshooting guide For the advanced configurations please refer to the User Guide on the Resource CD provided Note Note The above configurations only need to be set once If you want...

Страница 6: ...n Please refer to 4 8 4 FTP Server on User Guide Media Server Media Server let you play videos photos and music stored on your USB drive or HDD on any DLNA supported TVs Game Consoles or Media Players...

Страница 7: ...3 Try to configure your Modem Router once again by following the instructions in the previous steps of the QIG T3 What can I do if I cannot access the web based configuration page 1 Configure your co...

Страница 8: ...Windows 7 OS Go to Start Settings Control Panel and then you will see the following page Click Change adapter settings Click View network status and tasks Right click Local Area Connection Click Prope...

Страница 9: ...9 Double click Internet Protocol Version 4 TCP IPv4 Click OK Select Obtain an IP address automatically Select Obtain DNS server address automatically...

Страница 10: ...10 For Windows Vista OS Go to Start Settings Control Panel and then you will see the following page Click Properties Click View status Click View network status and tasks...

Страница 11: ...11 Double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK...

Страница 12: ...12 For Windows XP OS Go to Start Control Panel you will then see the following page Click Properties Right click Local Area Connection Click Network Connections Click Network and Internet Connections...

Страница 13: ...13 Double click Internet Protocol TCP IP Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK...

Страница 14: ...14 Click OK...

Страница 15: ...Now try to log on to the Web based configuration page again after the above settings have been configured If you still cannot access the configuration page please restore your Modem Router s factory...

Страница 16: ...please go to the next step 3 Consult your ISP and make sure all the VPI VCI Connection Type account username and password are correct If there are any mistakes please correct the settings and try aga...

Страница 17: ...t page will display after a successful login If the dialog box does not pop up please refer to T3 in the Troubleshooting guide and T2 will give you some help if you forget the password Appendix Click...

Страница 18: ...did not get the VPI VCI and WAN Type information please contact your ISP for this information Click Next Choose the WAN Type given by your ISP If PPPoE PPPoA is selected please proceed to A If Dynamic...

Страница 19: ...new DSL line and have not completed your DSL provider s online registration you may be using a generic username and password When registration is completed you will need to update the username and pas...

Страница 20: ...ettings Configuration Save page will be displayed Please confirm all parameters Click Previous to modify or click the Save button to make the configuration take effect Click Finish This page will then...

Страница 21: ...el 41 0 848 800998 German Service E mail support ch tp link com Fee 4 8 Rp min depending on rate of different time Service time Monday to Friday 9 00 AM to 6 00 PM GMT 1 or GMT 2 Daylight Saving Time...

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