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16 

Note 

T4. What can I do if I cannot access the Internet? 

1)  Check to see if all the connectors are connected well, including the telephone 

line, Ethernet cables and power adapter. 

2)  Check to see if you can log on to the web management page of the Modem 

Modem Router. If you can, try the following steps. If you cannot, please set 
your computer referring to 

T3

 then try to see if you can access the Internet. If 

the problem still exists, please go to the next step. 

3)  Consult your ISP and make sure all the VPI/VCI, Connection Type, account 

username and password are correct. If there are any mistakes, please correct 
the settings and try again. 

4)  If you still cannot access the Internet, please restore your Modem Router to 

its factory default settings and reconfigure your Modem Router by following 
the instructions of this QIG. 

5)  Please feel free to contact our Technical Support if the problem still exists. 

 

 

 

 

 

 

For more details about Troubleshooting and Technical Support contact 
information, please log on to our Technical Support Website: 

http://www.tp-link.com/en/support 

Содержание TD-VG3511

Страница 1: ...LINE port on the splitter to the wall jack using a telephone line Then use the other telephone line to connect the MODEM port on the Note Please use only wired network connections to configure the Mo...

Страница 2: ...LEDs display abnormally please check to see if all the cable connectors power adapter phone line Ethernet cable and USB device are well connected to your device With the phone line well connected if t...

Страница 3: ...ter s screen To configure the device TP LINK strongly recommends that Windows users run the setup CD but if you can not run the mini CD or your operating system is Mac OS Linux Android iOS please refe...

Страница 4: ...ollow the step by step instructions Please make sure an external USB hard drive USB flash disk has been plugged into the USB port on the Modem Router before running Setup Wizard Otherwise you may be u...

Страница 5: ...nternet in the Troubleshooting guide For the advanced configurations please refer to the User Guide on the Resource CD provided Note Note The above configurations only need to be set once If you want...

Страница 6: ...n Please refer to 4 8 4 FTP Server on User Guide Media Server Media Server let you play videos photos and music stored on your USB drive or HDD on any DLNA supported TVs Game Consoles or Media Players...

Страница 7: ...3 Try to configure your Modem Router once again by following the instructions in the previous steps of the QIG T3 What can I do if I cannot access the web based configuration page 1 Configure your co...

Страница 8: ...Windows 7 OS Go to Start Settings Control Panel and then you will see the following page Click Change adapter settings Click View network status and tasks Right click Local Area Connection Click Prope...

Страница 9: ...9 Double click Internet Protocol Version 4 TCP IPv4 Click OK Select Obtain an IP address automatically Select Obtain DNS server address automatically...

Страница 10: ...10 For Windows Vista OS Go to Start Settings Control Panel and then you will see the following page Click Properties Click View status Click View network status and tasks...

Страница 11: ...11 Double click Internet Protocol Version 4 TCP IPv4 Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK...

Страница 12: ...12 For Windows XP OS Go to Start Control Panel you will then see the following page Click Properties Right click Local Area Connection Click Network Connections Click Network and Internet Connections...

Страница 13: ...13 Double click Internet Protocol TCP IP Select Obtain an IP address automatically Select Obtain DNS server address automatically Click OK...

Страница 14: ...14 Click OK...

Страница 15: ...Now try to log on to the Web based configuration page again after the above settings have been configured If you still cannot access the configuration page please restore your Modem Router s factory...

Страница 16: ...please go to the next step 3 Consult your ISP and make sure all the VPI VCI Connection Type account username and password are correct If there are any mistakes please correct the settings and try aga...

Страница 17: ...t page will display after a successful login If the dialog box does not pop up please refer to T3 in the Troubleshooting guide and T2 will give you some help if you forget the password Appendix Click...

Страница 18: ...did not get the VPI VCI and WAN Type information please contact your ISP for this information Click Next Choose the WAN Type given by your ISP If PPPoE PPPoA is selected please proceed to A If Dynamic...

Страница 19: ...new DSL line and have not completed your DSL provider s online registration you may be using a generic username and password When registration is completed you will need to update the username and pas...

Страница 20: ...ettings Configuration Save page will be displayed Please confirm all parameters Click Previous to modify or click the Save button to make the configuration take effect Click Finish This page will then...

Страница 21: ...el 41 0 848 800998 German Service E mail support ch tp link com Fee 4 8 Rp min depending on rate of different time Service time Monday to Friday 9 00 AM to 6 00 PM GMT 1 or GMT 2 Daylight Saving Time...

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