13
6 - Troubleshooting
Problem
Possible cause
Solution
The Air Fryer
does not work
The appliance is not
plugged in.
Put the mains plug into an earthed wall socket.
You have not set the
timer.
Set the timer display to the required preparation time.
The ingredients
are not cooked
properly.
The basket is too full.
Put smaller batches of ingredients in the basket. Smaller
batches are fried more evenly.
The set temperature is
too low.
Set the temperature control to the required temperature
setting (refer to the ‘Settings’ section under ‘Using the
Appliance’ for instructions on how to do this.)
Not enough preparation
time.
Set the timer display to the required
temperature setting (refer to the ‘Settings’ section under
‘Using the Appliance’ for instructions on how to do this.)
The ingredients
are fried
unevenly in the
air fryer.
Certain types of
ingredients need to be
shaken halfway through
the preparation time.
Ingredients that lie on top of or across each other (e.g.
fries) need to be shaken halfway through the preparation
time. Refer to the ‘Settings’ section under
‘Using the Appliance’ for further details..
Fried snacks are
not crispy when
they come out
of the air fryer.
You may have used a
type of snacks meant
to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto the snacks
for a crispier result.
I cannot slide
the pan into
the appliance
properly.
There are too many
ingredients in the
basket.
Do not fill the basket beyond the ‘MAX’ indicator line.
The basket is not placed
in the pan correctly.
Push the basket into the pan until you hear a click.
White smoke
comes out of
the appliance.
You are preparing greasy
ingredients.
When you fry greasy ingredients in the air fryer, a large
amount of oil will leak into the pan. The oil produces
white smoke and the pan may heat up more than usual.
This does not affect the appliance or the end result.
The pan still contains
grease residues from
previous use.
White smoke is caused by grease heating up in the pan.
Make sure you clean the pan properly after each use.
Fresh fries are
fried unevenly in
the air fryer.
Old potatoes may have
been used in the air
fryer.
Use fresh potatoes to make sure they stay firm during
frying.
The potato sticks were
not rinsed thoroughly
before they were fried.
Rinse the potato sticks properly to remove starch from
the outside.
Fresh fries are
not crispy when
they come out
of the air fryer.
The crispiness of the
fries depends on the
amount of oil and water
in the fries.
Make sure you dry the potato sticks properly before you
add the oil.
Cut the potato sticks into smaller pieces for a crispier
result.
Add slightly more oil for a crispier result.
