7
Troubleshooting:
Questions
Answers
Water is coming out of
the spout of the kettle.
1.
Do not overfill the kettle.
2.
Ensure you wait 10 seconds for the boiling water to settle before
pouring.
3.
The kettle may still have de-scaling solutions inside. Follow the full
instructions of your de-scaling agent and make sure to rinse the
kettle thoroughly before use.
My kettle will not
switch off.
1.
This may be due to a build-up of lime-scale – de-scale your kettle
regularly.
2.
The lid on your kettle may not be firmly shut. Push the lid down to
ensure a tight fit.
There are water
droplets on the base
unit – should I be
worried?
No. The water droplets are there due to condensation.
This is completely normal
My kettle will not
switch on.
1.
You may not have enough water in your kettle, causing the boil dry
protection to activate. We recommend filling the kettle to at least
the 0.5L capacity mark but our special feature means you can boil
just one cup.
2.
Check that the kettle is properly connected to the power supply.
3.
The element may be broken. Contact The Tower Customer Support
Team on: +44 (0) 333 220 6066
Cleaning & Care:
Cleaning The Outside And Base Unit:
1.
Remove the plug from the mains socket and allow the appliance to cool down before
cleaning.
2.
Do not immerse the base unit, kettle or plug/power cord in water or any other liquid.
3.
Clean the base unit and outside of the appliance by wiping it with a damp cloth. A little
detergent can be added if needed.
4.
Do not use scouring pads, steel wool, any form of strong solvents or abrasive cleaning agents to
clean the appliance, as they may damage the outside surfaces.
IMPORTANT!
Failure to de-scale your kettle may invalidate your guarantee.
If you do not de-scale your kettle regularly, the build-up of lime-scale may result in the following:
•
The kettle taking longer to boil.
•
Damage to the heating element.
•
The safety cut out may operate prematurely, switching the kettle off before the water has
boiled.
De-Scaling:
Note:
Should the appliance switch OFF before reaching boiling point this is a sign that de-scaling is
necessary.
•
Any regular de-scaling agent may be used, provided the relevant instructions are observed.
To avoid spillage, take care not to overfill the kettle if the de-scaling agent causes the water to
foam.
•
To clean the kettle thoroughly of any de-calcification residue; let it go through several boiling
cycles using clean water with each cycle. Rinse the kettle with clean water afterwards.
•
It is advisable to remove lime-scale deposits from the kettle at regular intervals.
Removing Lime-scale Build-up:
If using a kettle cleaning solution make sure to follow the instructions.
Natural Cleaning Method for Lime-scale Removal:
•
Fill the kettle with equal parts water and vinegar (white wine vinegar, cider vinegar or lemon
juice work particularly well). Allow the kettle to boil (pay attention that the contents do not boil
over) and let it stand for 30-40 minutes.
•
When finished empty the kettle and rinse it with water.
•
The kettle should now be free from lime-scale and ready to be used again.
