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57
Reference
Troubleshooting
Rear and Front Cleansing
Trouble
g
Please check
Ref.
Page
The wand does not
extend.
Page
Can you operate with the Washlet control panel? (Check while sitting on the
●
toilet seat.)
Check “Is the remote control working?”
➞
55
Check Is the remote control working?
➞
When the temperature is low, it takes time for the wand to come out after the
●
button on the remote control is pressed because the water must be warmed up.
–
button on the remote control is pressed because the water must be warmed up.
Did you sit on the toilet continuously for 2 hours or longer? (If so, operation is
●
stopped for safety purposes.)
➞
Stand up from the seat and then use again.
–
stopped for safety purposes.)
➞
Stand up from the seat and then use again.
If the water supply pressure drops signifi cantly, for example if water is used
●
elsewhere or if there is a water failure, the function may stop for safety.
[North, Central, South America]
Disconnect the power plug and wait about 10 seconds before inserting it
➞
again.
If the same symptom reappears
➞
There may be a malfunction. Consult
with the contact listed on the back cover of this manual.
[Asia, Oceania, Middle East]
Disconnect the breaker on the distribution board and wait about 10
➞
seconds before switching it ON again.
If the same symptom reappears
➞
There may be a malfunction. Consult
with the contact listed on the back cover of this manual.
–
with the contact listed on the back cover of this manual.
The seat sensor may have diffi culty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
11
Sit back on the toilet seat.
Are you using a toilet seat cover, a toilet lid cover or a seat for infants?
●
Remove any covers.
➞
When using a seat for infants or a soft highchair, remove after each use.
–
The wand extends but
water does not come
out./
The cleansing water
pressure is weak.
When using a seat for infants or a soft highchair, remove after each use.
Has a water failure occurred?
●
➞
Press the "STOP" button and wait until the
water failure is over.
–
water failure is over.
Is the water supply valve closed?
●
15
pp y
Is the water fi lter drain valve clogged with foreign matter?
●
Clean the filter.
➞
32
Clean the filter.
Is the water pressure set to a low level?
●
16
The cleansing water
is cold.
p
Is the water temperature set to “OFF” or a low level?
●
●
When the temperature of the water supply or the bathroom is low, the water
temperature may be low when fi rst sprayed.
22
–
Stops in the middle of
use.
temperature may be low when fi rst sprayed.
Rear, soft rear, front, and wide front cleansing stop automatically after 5
●
minutes of continuous use, while drying stops after 10 minutes of continuous
use.
Does the seat switch have diffi culty detecting?
●
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward
➞
on the seat, the seating switch may temporarily stop detecting your
presence.
–
11
Water comes out
unexpectedly from
the wand.
presence.
Is the POWER LED (green) on the main display fl ashing?
●
The "ANTI-FREEZING (Dynamic mode)" is set to "ON".
x
(Water comes out from near the wand at 5-minute intervals and the bowl
unit fl ushes at 10-minute intervals.) (TCF9786JA only)
Has the CLEAN indicator lit up in a cycle?
●
The wand is cleaned with "".
x
50
20
Bowl unit cleansing
Trouble
g
Please check
Ref.
Page
The toilet does not
fl ush even when the
button is pressed.
Page
Are the LEDs fl ickering on the Washlet control panel?
●
The tank is fi lling with water. (This takes about 60 seconds maximum.)
x
–
The tank is fi lling with water. (This takes about 60 seconds maximum.)
Is water available from the water supply?
●
Use a bucket full of water to flush.
➞
52
Use a bucket full of water to flush.
➞
Is the water supply valve fully open?
●
15
The bowl unit does not
fl ush automatically or
the timing is delayed
(auto bowl unit fl ush).
pp y
y p
Is "AUTO FLUSH" set to "OFF"?
●
➞
Set to "ON".
Even if "AUTO FLUSH" is set to "ON", it is not available in the following instances.
●
60 seconds after the toilet is fl ushed
x
➞
After 60 seconds have passed, fl ush
using the remote control.
When the amount of time seated on or standing in front of toilet seat is
x
about six seconds or less
After using the toilet while standing and not moving away from the front
x
of the toilet. Solution: Step away from the toilet and wait for about three
seconds.
When water droplets or dirt are disrupting the body sensor.
x
➞
Remove the dirt.
The seat sensor may have diffi culty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
40
19
19
–
11, 12
11
Sit back on the toilet seat.
➞
11
The timing for the auto bowl unit cleaning can be changed.
●
(after approx. 10 seconds
x
➞
after approx. 5 or 15 seconds)
40
The toilet fl ushes on
its own.
(after approx. 10 seconds
➞
after approx. 5 or 15 seconds)
If the body sensor and seat switch are having detection diffi culties with the "AUTO
●
FLUSH" set to "ON", fl ush the toilet while you are using it.
Please sit fully on the toilet. If you get up slightly from the seat, or sit forward
➞
on the seat, the seating switch may temporarily stop detecting your presence.
Remove any dirt on the body sensor.
➞
40
11
11, 12
Remove any dirt on the body sensor.
➞
11, 12
Is the POWER LED (green) on the main display fl ashing?
●
The "ANTI-FREEZING" is set to "ON". (Water comes out from near the
x
wand at 5-minute intervals and the bowl unit fl ushes at 10-minute intervals.)
(TCF9786JA only)
50
Waste material does
not fl ush down
completely.
(TCF9786JA only)
Is the water supply valve fully open?
●
15
pp y
y p
Is the water fi lter clogged?
●
➞
Clean the fi lter.
36
gg
Is the water supply to the toilet disrupted by other running water fi xtures?
●
Cease using other fixtures and then flush the toilet.
➞
–
Re
fe
Re
Cease using other fixtures and then flush the toilet.
➞
Are the full and partial fl ush buttons being used correctly?
●
Full fl ush (for solid waste): up to 33 ft (10 m) of toilet paper (single)
x
Light fl ush (for liquid waste): up to 10 ft (3 m) of toilet paper (single)
x
17
ere
nc
e
e
renc
Light fl ush (for liquid waste): up to 10 ft (3 m) of toilet paper (single)
Flushing may be diffi cult depending the consistency of the waste material.
●
Flush the toilet again. If the bowl unit is not cleansed with a flushing,
➞
remove the stains with a brush or similar instrument.
–
remove the stains with a brush or similar instrument.
When the tank is fi lling, you cannot fl ush the toilet.
●
Once the main display "Power" LED
➞
's are lit and the tank fills up with water, flush the toilet.
–
There is residue on
the bowl unit surface
Once the main display Power LED
➞
s are lit and the tank fills up with water, flush the toilet.
Oil and other hard-to-see grime may stick to the bowl unit surface.
●
Clean the bowl with a non-abrasive toilet detergent.
➞
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