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Chapter 10: Troubleshooting
TV Guide On Screen FAQs
(continued)
CHANNEL LINE-UPS & LISTINGS
14. Q:
Why aren’t all my channels initially displayed?
A: After initial setup, approximately 120 channels are
automatically displayed. The user may use the “Change
channel display” feature to turn ON or OFF additional
channels.
Note:
Even though you have the option of enabling many
more channels, the system may not have the memory capacity
to hold detailed program descriptions for all of them.
15. Q:
When I opened the TV Guide On Screen system, I was
asked to choose from more than one channel lineup.
What should I do?
A: Select the lineup that most closely matches the one for your
area. If after you choose the lineup, you want to make
changes to it, highlight SETUP in the Service Bar. Press
z
to select CHANGE CHANNEL DISPLAY. Follow the
on-screen instructions.
16. Q:
Why do all my channels display “No Listing?”
A: The TV Guide On Screen system has not yet received its
data download. The phrase “No Listings“ will be replaced
with program information during the next download cycle,
which will occur within the next 24-hour period.
17. Q:
Why do some of my channels display “No Listing?”
A: There are several possibilities:
a) The channels in question were recently turned ON (in
Change channel display) and TV Guide On Screen has yet
to receive its next data download.
b) After completing the initial setup, the first data download
of the day was interrupted by a VCR recording.
c) The TV power cord was left unplugged for an extended
period of time and the TV Guide On Screen system was
unable to receive program listings during the scheduled
download cycle.
d) Poor reception caused some of the data to be missed.
e) The cable box was turned OFF. The TV power cord must
be plugged in and the cable box must be ON.
g) A/V Cable: The VCR was turned OFF. If the connection
includes stereo cables with cable box to VCR and stereo
connection from VCR to television, the VCR must be ON.
18. Q:
A show entry in the TV Guide On Screen system reads
“No Listing.” What does that mean?
A: Show information for that entry was not available during
the last TV Guide On Screen system information update
(download). Show information is updated on a daily basis.
19. Q:
I have seen the word “download” in reference to the TV
Guide On Screen system. What does that mean?
A: “Download” refers to the times throughout the day when
the TV Guide On Screen system is
receiving
channel and
listings information from your Cable or over-the-air
antenna transmission.
20. Q:
After some show titles, I have noticed from 1 to 4 stars
(****). What does that mean?
A: These stars are a
broadcast-industry ratings system used to
inform you of a show’s quality. The more stars, the better
the rating.
21. Q:
What do the colors for shows in the Listings and Search
screens indicate?
A: Green = Sports; Dark Blue = Children’s; Purple = Movies;
Teal = Other Show.
22. Q:
How do I add, delete, or change the assigned number of
channels on the TV Guide On Screen system?
A: See the “Change channel display” section in the TV Guide
On Screen owner’s manual.
23. Q:
Why are some of my channels listed on the wrong
number?
A: There are several possibilities:
a) Incorrect channel lineup was selected. Access “Change
system settings” and choose “Yes, but my channel lineup is
incorrect,” and then reselect the correct lineup.
b) Channel line-up changes have not yet been processed. Use
the “Change channel display” feature to make adjustments.
c) Initial setup was done incorrectly (that is, the wrong
ZIP/postal code was entered.) Redo the initial setup.
24. Q:
Why doesn’t the program highlighted match up with
the video window on my TV screen?
A: There are several possibilities:
a) The station in question made a late change to its scheduled
program listing and the TV Guide On Screen system has
not yet been updated.
b) The TV is receiving broadcasts through a modified or
boosted antenna system or a satellite dish (not supported
by the TV Guide On Screen system).
c) Initial setup was done incorrectly. (i.e., the wrong
ZIP/postal code was entered.) Redo the initial setup.
d) Incorrect channel lineup was selected. Access “Change
system settings” and choose “Yes, but my channel lineup
is incorrect,” and then reselect the correct lineup.)
e) The video window may be locked. Press SPLIT to unlock.
25. Q:
Can I move my favorite stations to the top of the TV
Guide On Screen display screen?
A: Yes. Use the “Change channel display” feature to make
adjustments. Highlight the station call letters to be moved,
then use the BLUE, GREEN, and/or Number buttons to
reassign the position of the station.
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