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Chapter 10: Troubleshooting
Problem
Solution
Sound problems
• Check the antenna/cable connections (see Chapter 2).
• The station may have broadcast difficulties. Try another channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature to STEREO mode (page 79).
• Make sure the SPEAKERS function in the AUDIO SETUP menu is set correctly (page 81).
• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is
set to SAP mode (page 79).
• If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign
language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 79).
• When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT jacks, the
volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 20).
Remote control problems
• Make sure the remote control is set to the correct device mode (page 27).
• Remove all obstructions between the remote control and the TV.
• The remote control batteries may be dead. Replace the batteries (page 27).
• Your TV remote control may not operate certain features on your external device. Refer to the owner’s
manual for your other device to determine its available features. If your TV remote control does not
operate a specific feature on another device, use the remote control that came with the device (page 27).
• If the TV stops responding to the controls on the remote control or TV front panel and you cannot turn off
the TV, press the RESET button on the front panel (see page 9 for details). If the TV still does not act as
expected, use the Restore Factory Defaults procedure as described on page 51.
Channel tuning problems
• Make sure the remote control is set to the correct device mode (page 27).
• The channel may have been erased from the channel memory by the CHANNEL ADD/DELETE feature.
Add the channel to the channel memory (page 42).
• The channel may be blocked by the CHANNELS BLOCK feature. Unblock the channel (page 90).
• If you are unable to tune digital channels, check the antenna configuration (page 40). If you are still
unable to tune digital channels, clear all channels from the channel list (page 42) and reprogram
channels into the channel memory (page 41). If you are still unable to tune digital channels, use the
Restore Factory Defaults procedure as described on page 51.
Closed caption problems
• If the program or video you selected is not closed-captioned, no captions will display on-screen
(page 78).
• If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed
caption feature (page 78).
• A closed caption signal may not display correctly in the following situations: a) when a videotape has
been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard
(page 78).
Rating Blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times
within 5 seconds. The PIN code you stored will be reset (page 88).
• The V-Chip feature is available for the U.S. V-Chip system only (page 89).
Recording problems
• If you use the TV’s remote control to start recording, you will not be able to change inputs (page 68),
change channels (page 69), open the POP window (page 73), or open the FAV SCAN multi-window
(page 75). If you attempt to do so, the message “Not Available While Recording” will appear on-screen.
• It is recommended that you use the TV’s remote control to start recording. If you use a device other than
the TV’s remote control to start recording and then attempt to access a feature that is normally denied
during recording (POP mode, FAV SCAN mode, changing inputs, changing channels), the recorded
audio and/or video may not be what you intended to record. See pages 68, 69, 74, and 75.
• If you connected a Symbio AVHD recorder, in order to use its full functionality, you must first set up the TV
Guide On Screen system (page 23 and Chapter 5).
Other problems
• If your TV’s problem has not been addressed in this Troubleshooting section or the recommended
solution has not worked, use the Restore Factory Defaults procedure as described on page 51.
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