9-12 Troubleshooting
User's Manual
Satellite Pro 4200/4300 User's Manual – 4200_UK.doc – ENGLISH – Printed on 27/01/00 as
IM_420UK
PS/2 mouse
Problem
Procedure
On-screen pointer
does not respond to
PS/2 mouse operation
Check that the PS/2 mouse cable’s 6-pin
connector is firmly connected to the
mouse/keyboard port.
You may have connected the mouse after turning
the computer on. Turn off the computer, make
sure the mouse is firmly connected and turn the
computer back on.
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist, contact your dealer.
Serial mouse
Problem
Procedure
On-screen pointer
does not respond to
serial mouse operation
Check for a firm connection between the serial
port and the cable’s 9-pin connector.
Did you connect the mouse before turning on the
computer?
Is the
Serial port
set properly? Check
Windows 95/98 Device Manager.
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist, contact your dealer.