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If Something Goes Wrong
Optical disc drive problems
Optical disc drive problems
You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure that the
drive’s cable is properly connected to the computer.
Examine the disc to see if it is dirty. If necessary, wipe it with a
clean cloth dipped in water or a neutral cleaner.
Replace the disc in the optical disc drive. Make sure that the disc is
lying flat, label side up.
You press the disc eject button, but the disc does not eject.
Make sure the computer is connected to a power source and turned
on. The optical disc drive eject mechanism requires power to
operate.
Make sure a program is not accessing the drive and preventing it
from ejecting.
Some discs run correctly but others do not.
Check that the type of disc you are using is compatible with your
optical disc drive. For more information regarding supported
optical media formats, refer to the complete detail specifications for
your computer at
If the problem is with an optical data disc, refer to the software’s
documentation and check that the hardware configuration meets the
program’s needs.
The disc will not come out of the drive when you click the
eject button on the screen.
Press the button on the optical disc drive itself. For additional
information see
“You press the disc eject button, but the disc does
.
Sound system problems
No sound is coming from the computer’s speakers.
Adjust the volume control.
Try pressing
Fn + Esc
to see if volume mute is disabled.
Check that the volume control on the computer is turned up.
If you are using external headphones or speakers, check that they
are securely connected to your computer.