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Chapter 6

If Something Goes
Wrong

Some problems you may encounter when using your
computer are relatively easy to identify and solve. Others
may require help from your network administrator or the
manufacturer of the software program.

This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.

If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

The Windows 8 operating system allows for the use of
both applications (“Apps” used with the Windows

“Modern UI”) and programs (used in the traditional
Windows

desktop environment). For the purpose of

simplifying the information we will use the terms
interchangeably in this chapter.

Содержание PX30 - A Series

Страница 1: ... s Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 95 in this guide PX30 A Series User s Guide ...

Страница 2: ... THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF Protection of Stored Data For your important data please make periodic back up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures alteration or loss of the data IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICE...

Страница 3: ...rference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is conn...

Страница 4: ...hen you use Bluetooth cards from TOSHIBA close to 2 4 GHz Wireless LAN devices Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use Bluetooth cards from TOSHIBA always change the frequency move your computer to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your c...

Страница 5: ...xample include in any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the device with Bluetooth wireless technology prior to turning on the equipme...

Страница 6: ...ss LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equip...

Страница 7: ...ptical disc drive You could damage the drive You would also be exposed to laser light or other safety hazards resulting in serious injury Always contact an authorized Toshiba service provider if any repair or adjustment is required Location of the Required Label Sample shown below Location of the label and manufacturing information may vary Canada Industry Canada IC This Class B digital apparatus ...

Страница 8: ...the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Pour empecher que cet appareil cause du brouillage au service faisant l objet d une licence il doit etre utilize a l interieur et devrait etre place loin des fenetres afin de Fournier un ecram de ...

Страница 9: ...and may be subject to the approval of the U S Department of Commerce prior to export Any export directly or indirectly in contravention of the U S Export Administration Regulations is prohibited Notice The information contained in this manual including but not limited to any product specifications is subject to change without notice TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS INC T...

Страница 10: ... of Sony Corporation Microsoft Outlook Windows and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital and SD are trademarks of SD Card Association Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and produc...

Страница 11: ...nsure efficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit us toshiba com green Reuse Donation Recycling Functional computers can be donated to ...

Страница 12: ...ions 21 Chapter 1 Getting Started 22 Setting up a work environment 22 Precautions 23 Important information on your computer s cooling fan 24 Setting up your computer 25 Connecting to a power source 25 Using the computer for the first time 27 Turning on the power 28 Initial setup 28 Setting up your software 28 Registering your computer with Toshiba 29 To Shut down your computer 29 ...

Страница 13: ...ting video cables 44 Connecting an HDMI compatible television or display device 44 Customizing your computer s settings 44 Caring for your computer 45 Cleaning the computer 45 Moving the computer 45 Using a computer lock 46 Chapter 2 Learning the Basics 47 Computing tips 47 Using the wireless mouse 48 Replacing the battery 49 Using the wireless keyboard 50 Replacing the battery 50 Keyboard functio...

Страница 14: ... s Features 65 Exploring the Start screen 65 Charms 66 Tiles 67 Exploring the desktop 67 Finding your way around the desktop 67 Windows Store 69 Setting up for communications 70 Connecting your computer to a network 70 Exploring audio features 71 Recording sounds 71 Using external speakers or headphones 72 Using the Web Camera 72 Using the Memory card reader 73 Inserting memory media 73 Removing m...

Страница 15: ...uter 96 The Windows operating system is not working 97 Using Startup options to fix problems 97 Internet problems 100 The Windows operating system can help you 100 Fixing a problem with Device Manager 101 Checking device properties 101 Memory problems 102 Power and the battery 103 Keyboard problems 103 Display problems 103 Disk or storage drive problems 104 Error checking 104 Optical disc drive pr...

Страница 16: ...iba s worldwide offices 119 Appendix A TOSHIBA Function Keys 120 Functions 120 Help file 121 Display brightness 121 Internet and Media Control buttons 122 Volume Mute 123 Disabling or enabling wireless devices 123 Keyboard Function keys 123 Zoom Display resolution 123 Appendix B Power Cord Cable Connectors 124 Glossary 125 Index 142 ...

Страница 17: ... stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer ships with default power settings that will turn off the display or enter low power Sleep mode after a specific amount of inactivity We recommend that you leave this and other energy saving features active so that your computer will operate at its maximum energy efficie...

Страница 18: ...uppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE PROD...

Страница 19: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Страница 20: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Страница 21: ...s Other documentation Your computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start Document It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard li...

Страница 22: ... avoid potential hazards that could cause bodily injury property damage or damage the computer Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation To keep your computer in prime operating condition p...

Страница 23: ...injury If any of these eventualities should accidentally occur immediately 1 Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Never turn off the computer if a...

Страница 24: ...that cools the CPU by drawing outside air into the computer Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep mode In this condition observe the following Never cover your computer or AC adaptor with any object Never place your ...

Страница 25: ...tor to connect the computer to a live electrical outlet Never pull on a power cord cable to remove a plug from a socket Always grasp the plug directly Failure to follow this instruction may damage the cord cable and or result in a fire or electric shock possibly resulting in serious injury Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket t...

Страница 26: ...patible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor Sample Illustration Power cord cable and AC adaptor To connect AC power to the computer 1 Connect the power cord cable to the AC adaptor Sample Illustration Connecting the power cord cable to the AC adaptor Power cor...

Страница 27: ...puter is now ready for you to turn it on and begin using it See Exploring Your Computer s Features on page 65 Adjust the display to a comfortable viewing angle Small bright dots may appear on your screen display when you turn on your computer Your display contains an extremely large number of thin film transistors TFT and is manufactured using high precision technology Any small bright dots that m...

Страница 28: ... not turn off the power again until the operating system has loaded completely Initial setup The Windows 8 Startup screen is the first screen displayed when you turn on your computer for the first time Follow the on screen instructions on each screen in order to properly install the operating system and begin using your computer Setting up your software The names of windows displayed and the order...

Страница 29: ...ppear click or touch the Search charm and in the Search field type Registration In the list that appears click or touch Registration and complete the registration process Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty To register online an Internet connection is required To Shut down your computer 1 From the Start or Desktop scree...

Страница 30: ...nd then turns off To Restart your computer 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm 3 In the lower right of the screen click or touch the Power icon Sample Image Restart 4 Highlight Restart and then click or touch the Restart option The computer clo...

Страница 31: ...een click or touch the Power icon Sample Image Sleep 4 Highlight Sleep and then click or touch the Sleep option Sleep mode saves the current state of the computer to memory so that when you restart the computer you can continue working from where you left off Adding optional external devices Before adding external devices Toshiba recommends first setting up the software After starting your compute...

Страница 32: ...internal storage drive fails you can restore your system to a new internal storage drive from your recovery media It is strongly recommended that you create recovery media before using your system for the first time See Creating recovery media on page 33 and Restoring from recovery media on page 35 Recovery option Description Creating recovery media This option allows you to create the recovery me...

Страница 33: ...nternal storage drive fails you can restore your system to a new internal storage drive from your recovery media When you create recovery media only the operating system files applications and drivers originally shipped with the computer are backed up to the external media and can be restored from this media Any files that you created are not backed up on the recovery media You will need to separa...

Страница 34: ... Search charm and in the Search field type Recovery Media Creator In the list that appears click or touch your selection The TOSHIBA Recovery Media Creator dialog box displays Sample Image TOSHIBA Recovery Media Creator dialog box 2 Select DVD or USB Flash from the drop down list depending on the type of external media you want to use 3 Check the Information area of the dialog box to determine the...

Страница 35: ...rompts to complete the copy process If you are copying the recovery files to DVDs be sure to label each DVD in the set sequentially for example 1 of 3 2 of 3 etc so that you will know in which order to insert the discs during recovery For information on using the Recovery media you have created with the preceding steps see Restoring from recovery media on page 35 Restoring from recovery media The ...

Страница 36: ...s are on DVDs insert the first recovery DVD into your optical disc drive If your recovery files are on a USB flash drive connect the USB flash drive to your computer 3 Press and hold the F12 key immediately after pressing the power button The Boot menu displays 4 Using the arrow keys select the DVD option or the USB Flash option depending on which type of media you are using and then press the ENT...

Страница 37: ...re refresh your PC while the computer will attempt to back up your data using the utilities stored on your computer s internal storage drive TECHNICAL NOTE Your data will be copied into the backup folder All of the data will be moved to this folder during the recovery process however the current directory structure will be retained 1 From the Start or Desktop screen move your pointer to the upper ...

Страница 38: ...ge Refresh your PC screen Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 54 6 Click or touch the Next button to begin The Ready to refresh your PC screen appears Sample Image Ready to refresh your PC screen You will be prompted to refresh your system 7 Click or touch the Refresh button ...

Страница 39: ...stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 54 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm 3 Click or touch Change PC Settings The PC settings window ap...

Страница 40: ...e everything and reinstall Windows and click or touch Get Started The Reset your PC screen appears Sample Image Reset your PC screen 6 Click or touch the Next button The Do you want to fully clean your drive screen appears Sample Image Do you want to fully clean your drive screen ...

Страница 41: ...lecting the Fully clean the drive option may take several hours Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer To reinstall drivers and applications 1 From the Start screen begin typing TOSHIBA Application Installer and click or touch your selection If you are in the Desktop ...

Страница 42: ...n process see TOSHIBA Application Installer on page 94 Connecting an external device You can easily attach an external device to your computer To do this 1 Read the directions that came with the device to see if you first need to install new software 2 Connect the device s video or USB cable to the port on the computer and to the device 3 Connect the device s power cable to a live electrical outle...

Страница 43: ... comes with an HDMI In port allowing you to connect to a video gaming console or DVD player Locate the HDMI In port on the Quick Start Card that shipped with your computer Sample Illustration Video port on back of computer Using the HDMI Out port Available on certain models Your computer may come with an HDMI Out port Your computer may come with an HDMI Out port allowing you to connect to an HDMI ...

Страница 44: ...evice Refer to the manual that came with the television or display device for more information Your computer will automatically detect the external display device Customizing your computer s settings There are several ways in which you can customize your computer to suit your particular requirements You can go into your computer settings to make adjustments to your computer to suit your needs From...

Страница 45: ...ng cleaning fluid out of the computer s keyboard speaker and other openings Never spray cleaner directly onto the computer and or display Never use harsh or caustic chemical products to clean the computer To keep your computer clean gently wipe with a lightly dampened cloth Moving the computer Before moving your computer to a new location even across the room make sure all drive activity has ended...

Страница 46: ...t accessories toshiba com Sample Illustration Computer lock cable To secure the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object 2 Pass the locking end through the loop 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is no...

Страница 47: ...l you save it to the internal storage drive If the network you are using goes down and you must restart your computer to reconnect you will lose all work since you last saved See Saving your work on page 54 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset intervals See your software ...

Страница 48: ...viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both The Windows...

Страница 49: ...tery cover off 4 Always replace the battery with a fresh one 5 Replace the battery cover 6 Slide the mouse ON OFF switch to the ON position If a battery is leaking or its case is cracked put on protective gloves to handle it and discard it immediately Always dispose of used batteries in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode...

Страница 50: ...the battery A battery is required to power the wireless keyboard The battery light glows red when the battery power is low To replace the battery 1 Save your work and turn the keyboard upside down Sample Illustration Keyboard underside 2 Slide the keyboard ON OFF switch on the underside to the OFF position 3 Slide the Battery cover off 4 Always replace the battery with a fresh one Battery cover Ke...

Страница 51: ...h as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Failure to do so could possibly result in serious injury Keyboard functions Your computer s keyboard contains character keys control keys function keys and special Windows keys To capture a print screen of the entire screen press the Fn PRTSC key Sample Illustration PRTSC key on the...

Страница 52: ...d apps and programs through simple or multi touch gestures Touch screen navigation Use your finger to manipulate the on screen icons buttons menu items and other items on the touch screen You can also change the screen s orientation The screen is made of glass so avoid contact with sharp rough or abrasive objects or substances as screen may break or scratch if not handled properly If you see a cra...

Страница 53: ...r more fingers on an item and rotate your hand The item rotates in the direction you turn your hand Not functional in all apps Starting an app To Start an app on the Start screen move your pointer over the appropriate tile and click to open To Start an app from the Desktop move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms slide out fr...

Страница 54: ...rnal storage drive external media flash media or optical disc This is one of the most important rules of computing Many applications offer a feature that saves documents at regular intervals Check your program s documentation to see if it has an automatic save feature Backing up your work Back up all the files you create in case something happens to your computer You can back up your files to diff...

Страница 55: ...racks digital surround sound multiple camera angles and interactive menus TECHNICAL NOTE Your optical disc drive is set to play Region 1 North America DVD ROMS A DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive The drive will allow you to change regions four times On the fourth change the region w...

Страница 56: ... the lens or the area around it Doing so could cause the drive to malfunction Manual eject hole Use if you need to release the disc tray when the power is off Use a straightened paper clip or other narrow object to press the manual eject button located inside the hole Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it Inserting an optica...

Страница 57: ...dusty clean it with a clean dry cloth 6 Place the disc carefully in the disc tray label side out Sample Illustration Positioning the disc in the drive 7 Gently press the disc onto the center spindle until it clicks into place Handle DVDs and CDs carefully making contact only with the center hole and edge Do not touch the surface of the disc Do not stack discs If you incorrectly handle the discs yo...

Страница 58: ...se steps 1 Press the E keys 2 Double click the optical disc drive icon The drive will run the optical disc If your disc does not run using this method try using an application that is associated with the media on the disc For example if it is a music CD open Windows Media Player and use it to select and then play the CD For other types of media use the associated software to open the files on the ...

Страница 59: ... disc drive Please refer to your computer s product specification for listing of specific format compatibilities Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the computer on To remove an optical disc with the computer turned on 1 Press t...

Страница 60: ... manual eject button Pencil lead can break off inside the computer and damage it 2 Pull the tray out until it is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions...

Страница 61: ...lowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods Power management Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance Changes to these settings may result in system performance or stability issues Users who are not completely f...

Страница 62: ...mputer model Depending on your system the RTC battery may only charge while the computer is turned on To recharge the RTC battery plug the computer into a live electrical outlet and leave the computer powered on for 24 hours It is seldom necessary to charge the RTC battery because it charges while the computer is on If the RTC battery is low the real time clock and calendar may display the incorre...

Страница 63: ... touch Create a power plan in the left pane to set up a new plan To edit a plan or to edit advanced settings continue to the following steps 4 Click or touch Change plan settings to choose the plan you want to edit This screen allows you to change basic settings 5 Click or touch Change advanced power settings to access settings for internal storage drive power save time etc You can click or touch ...

Страница 64: ...ystem performance For example when this power plan is enabled the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened To enable or disable the eco power plan see Power Plans on page 63 The eco Utility monitors your power savings from using the eco power plan by tracking real time power consumption and accumulated savings over time To learn how to acces...

Страница 65: ...ght corner of the screen or swipe in from the right edge a list of Windows charms will slide out from the right These Windows charms perform various commands including basics tasks like turning off the power and advanced PC settings You can go to the Start screen by clicking or touching the Start charm see Charms on page 66 You can also use the Windows key on your keyboard or on the LCD screen to ...

Страница 66: ...se pointer to the upper or lower right corner of your screen you will find a list of charms Search Share Start Devices and Settings Search This charm allows you to search for most anything you need to locate on your computer It can help you find apps documents photos and your favorite music Share This charm allows you to share music and photos with your favorite social Web sites Start This charm a...

Страница 67: ... documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system Finding your way around the desktop Your computer s desktop includes several standard features icons taskb...

Страница 68: ...e the file s or cancel the deletion If you delete a file of any size from an external media or flash media it does not go into the Recycle Bin The file is permanently deleted Permanently deleted files cannot be recovered from the Recycle Bin For more information on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents appears Your de...

Страница 69: ...very of personalized content such as an instant message from a friend Tile notifications Used by applications that are not currently running with an at a glance characteristic giving you a quick preview of the subject line of your latest email or the current weather conditions Badge notifications A specialized type of tile notification shown on the Start screen tile using glyphs to indicate the nu...

Страница 70: ...y be limited Your system may come with an optional wireless LAN module This is a technology that expands wireless communication beyond networking equipment and can connect many different kinds of electronic devices without the need for cables For information on how to set up a wireless connection refer to your wireless networking device documentation or your network administrator To enable or disa...

Страница 71: ...the computer s internal microphones available on certain models or by connecting an optional external microphone Using a microphone 1 If you want to use an external microphone connect it to the computer 2 From the Start screen begin typing Sound Recorder and click or touch your selection If you are in the Desktop move your pointer to the upper right corner of the screen or swipe in from the right ...

Страница 72: ...s will be inadequate to produce sound from the computer To play back sound files through external speakers or headphones 1 Locate the headphone jack on the computer 2 Using any necessary adapters plug the cable from the headphones or external speakers into the headphone jack The headphone jack requires a 16 ohm stereo mini connector To adjust the volume For external speakers use the volume control...

Страница 73: ...pports the use of Secure Digital SD SDHC SDXC or MultiMediaCard MMC media These media can be used with a variety of digital products digital music players cellular phones PDAs digital cameras digital video camcorders etc To use a micro or mini SD Card an SD adapter is required The Memory card reader may also support other types of media Do not use the Copy Disk function for this type of media To c...

Страница 74: ...ile on the Start screen otherwise skip to step 2 2 Prepare the card for removal by clicking on or touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 3 Highlight and then click or touch the item you would like to eject If the system is unable to prepare the media for safe removal a message will tell you to t...

Страница 75: ...ll it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed Wait for the indicator light to go out ...

Страница 76: ...al options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system Desktop Assist eco Utility Supervisor password User password System Settings Sleep Utilities TOSHIBA function key Recovery Media Creator Service Station TOSHIBA Appl...

Страница 77: ...nge of computer settings To access Desktop Assist from the Start screen begin typing Desktop Assist or while in the Desktop screen double click or touch the Desktop Assist icon The Desktop Assist window appears Sample Image Desktop Assist window The Desktop Assist offers several options Media Entertainment Tools Utilities Support Recovery ...

Страница 78: ...78 Utilities Desktop Assist Media Entertainment The feature available in this category is TOSHIBA Video Player Sample Image Desktop Assist window Media Entertainment tab ...

Страница 79: ...ies Desktop Assist Tools Utilities The features that may be available in this category are eco Utility Password Utility System Settings TOSHIBA function key Sample Image Desktop Assist window Tools Utilities tab ...

Страница 80: ...op Assist Support Recovery The features that may be available in this category are Recovery Media Creator Service Station TOSHIBA Application Installer User s Guide Sample Image Desktop Assist window Support Recovery tab ...

Страница 81: ...o Utility or while in the Desktop screen double click or touch the Desktop Assist icon 2 Click or touch Tools Utilities 3 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 4 To activate the eco power plan select eco Mode on the left side 5 Click or touch the eco Mode button 6 Click or touch Close For more information on the eco power plan and utility click o...

Страница 82: ...before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Setting a supervisor password If you choose to set a supervisor or user password TOSHIBA strongly recom...

Страница 83: ...or touch Set Under User Policy this option may or may not ask for password verification 8 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously sto...

Страница 84: ...ck or touch Delete 8 Enter the password and then click or touch Verify 9 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it TOSHIBA is not responsi...

Страница 85: ...fferent name you can prevent overwriting your previously stored passwords 9 Click or touch Save 10 Click or touch OK Deleting a user password To cancel the power on password function 1 To access User Password from the Start screen begin typing Password Utility or while in the Desktop screen double click or touch the Desktop Assist icon 2 Click or touch Tools Utilities 3 Click or touch Password Uti...

Страница 86: ...ls Utilities 3 Click or touch System Settings The System Settings screen appears Sample Image System Settings screen General tab options The System Settings screen may have the following tabs Boot Options Allows you to change the sequence in which your computer searches the drives for the operating system Boot Speed Reduces the time needed for the BIOS to initialize using either the Fast or Normal...

Страница 87: ...l Allows you to view the current BIOS version or change certain settings back to their default values HDD Accelerator Allows you to accelerate the HDD by using a part of the computer s main memory as a cache Keyboard Allows you to set conditions for the keyboard LAN Allows you to set networking functions Sleep Utilities Sets advanced features when the computer is in Sleep mode Hibernate mode and S...

Страница 88: ...bus power DC 5V to the USB port even when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol You can use the USB Sleep and Charge function to charge certain USB compatible external devices such a...

Страница 89: ...o charge external devices will take longer than charging the devices with their own chargers External devices connected to the USB bus power DC 5V function that interfaces with the power ON OFF of the computer may always be in an operational state When there is a current overflow of the external device connected to the compatible port USB bus power DC 5V supply may be stopped for safety reasons Me...

Страница 90: ...Image TOSHIBA Sleep Utility screen With certain external devices the USB Sleep and Charge function may not work no matter which charging mode you select In those cases disable USB Sleep and Charge in the utility and turn the computer on to charge the device or use a different charging device Sleep and Music Your Toshiba computer may be equipped with the Sleep and Music feature that allows you to l...

Страница 91: ...nt and mute setting cannot be changed from the computer To adjust these settings use the volume controls on your portable audio device Be sure to turn down the volume of the portable audio device before connecting it to the computer This feature applies only to the computer s speakers The headphone jack and mute function on the computer are disabled when using Sleep and Music NOTE ...

Страница 92: ...92 Utilities TOSHIBA function key TOSHIBA function key Turns notifications for wireless status ON OFF Sample Image Function Key The TOSHIBA function key is disabled by default NOTE ...

Страница 93: ... information on using the utility to create recovery media see Creating recovery media on page 33 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install th...

Страница 94: ...e Start screen begin typing Application Installer or while in the Desktop screen double click or touch the Desktop Assist icon 2 Click or touch Support Recovery 3 Click TOSHIBA Application Installer 4 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 5 Click or touch the item you want to install...

Страница 95: ...he problems you are most likely to encounter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding The Windows 8 operating system allows for the use of both applications Apps used with the Windows Modern UI and programs used in the traditional Windows desktop en...

Страница 96: ...ograms one by one by selecting the program name then select End Task Closing all programs should allow you to continue working If it does not power off your computer and then restart it Problems when you turn on the computer These problems may occur when you turn on the power The computer will not start Make sure you attached the AC adaptor and power cord cable properly Press and hold the power bu...

Страница 97: ...tem fails to start after the initial startup appears The operating system takes a long time to start The operating system responds differently from the normal routine The screen does not look right Unless a hardware device has failed problems usually occur when you change the system in some way such as installing a new program or adding a device If you experience any of these problems use the opti...

Страница 98: ... page 37 Reset your computer All of your personal files and apps are removed Your computer settings are changed back to their defaults For more information see Reset your PC on page 39 Advanced options Clicking this option presents you with another set of options System Restore System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly Re...

Страница 99: ...file that lists all the drivers that are installed during startup Enable Safe Mode Starts Windows with a minimal set of drivers and services If the computer starts and runs in Safe Mode you will know the Operating System is most likely working properly and that you should look to third party applications or drivers for the source of your problem Disable driver signature enforcement Allows drivers ...

Страница 100: ...nnot find a site I bookmarked The World Wide Web is constantly changing A site you bookmarked yesterday may not be available today or its server may be down for temporary repair Try again later The Windows operating system can help you If the operating system has started properly but you still have a problem using your computer the online Help can assist you in troubleshooting the problem Getting ...

Страница 101: ... To check a device s properties 1 From the Start screen type Device The search feature appears 2 Click or touch Settings 3 From the list of device s click or touch Device Manger 4 To view the properties double click the device The operating system displays the device Properties dialog box which provides an array of tabs They may include The General tab which provides basic information about the de...

Страница 102: ... Shift key click or touch the Shut down option The computer closes all open applications shuts down the operating system and then turns off 5 Check for the error again 6 If the error recurs remove the memory module entirely and check for the error again If removing the memory module eliminates the error the memory module may be faulty If the error recurs without the memory module installed the err...

Страница 103: ...y To capture only the active window displayed press Fn ALT while simultaneously pressing the PRTSC key You have connected an external keyboard and the operating system displays one or more keyboard error messages You may need to update your keyboard driver Refer to the documentation that came with the keyboard or to the keyboard manufacturer s Web site The keyboard you connected may be defective o...

Страница 104: ... and is manufactured using high precision technology Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology Over a period of time and depending on the usage of the computer the brightness of the screen will deteriorate This is also an intrinsic characteristic of the screen technology Disk or storage drive problems Problems with the...

Страница 105: ...mage Clicking on the drive 4 In the pop up menu click or touch Properties The drive s Properties box appears 5 Click or touch the Tools tab 6 Click or touch the Check button The Error Checking box appears The system will alert you if you need to scan the drive 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error checking tests and repairs the...

Страница 106: ...ecovery procedures Many software packages automatically create backup files You may also be able to recover lost data using utility software Consult the dealer from whom you purchased your computer and or program Your dealer is your best source for current information Some programs run correctly but others do not This is probably a configuration problem If a program does not run properly refer to ...

Страница 107: ...ess the manual eject button This button is in the small hole next to the optical disc drive eject button on the face of the optical disc drive tray Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it Some discs run correctly but others do not Check that the type of disc you are using is compatible with your optical disc drive For more inf...

Страница 108: ... outlet turned on and ready on line Check that the printer has plenty of paper Some printers will not start printing when there are just two or three sheets of paper left in the tray Make sure that the printer cable is firmly attached to the computer and the printer or that the wireless connection is good Run the printer s self test to check for any problem with the printer itself Make sure that y...

Страница 109: ... then it may be a configuration issue Verify that signal strength is good using the utility provided with the Wi Fi adapter If another computer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifie...

Страница 110: ... into your computer s RJ45 Ethernet port If your connection problem disappears the problem lies in the Wi Fi part of your network If you have enabled any security provisions closed system MAC address filtering Wired Equivalent Privacy WEP etc check the access point vendor s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases ...

Страница 111: ...ter Click or touch Computer from the list that appears The optical disc drive should appear in the list 6 See Checking device properties on page 101 for instructions on using Device Manager to view the optical disc drive properties 7 Check the Toshiba Web site for new information on optical disc drives and their operation A blank screen appears while watching a DVD ROM movie or title Change the se...

Страница 112: ...ps on page 47 for instructions On a regular basis back up the information stored on your internal storage drive Use Windows to back up files or the entire computer to an optical disc USB drive or external hard disk Here are some ways you can do this Use the Windows operating system to back up files or your entire computer to an optical disc USB drive or external hard disk Copy files to a rewritabl...

Страница 113: ... to protect yourself from much more difficult and time consuming restoration procedures and to safeguard your valuable data from loss Saving system configuration with restore points The System Restore feature of the Windows operating system quickly creates restore points snapshots of your Windows operating system configuration and saves them for later recall If you experience problems after instal...

Страница 114: ...d displays a message that the restore point was successfully created 9 Click or touch Close Then at a later time you can re establish your Windows configuration using the saved restore point To do this 1 From the Start screen type Control Click or touch Control Panel from the list that appears 2 Click or touch System and Security and then System 3 In the left pane click or touch System Protection ...

Страница 115: ...of your computer system may be a recent backup of your data Fortunately the Windows operating system offers a convenient way to back up your computer or just your important files to optical disc drives or hard drives An external hard drive is recommended in case the internal storage drive fails No additional software is required Most of the optical disc drives built into recent Toshiba computer mo...

Страница 116: ...th the Windows operating system on page 115 Have your back up DVD s on hand in case you need any files from them Do not guess follow directions carefully It is often necessary to run an installation utility first before connecting a new hardware item to the computer If the device is connected first it may be very difficult to complete the installation successfully Always carefully follow the insta...

Страница 117: ...tified with the symbol USB Sleep and Charge may be disabled Open the TOSHIBA Sleep utility to check if the feature is disabled and to enable it if necessary For more information see Enabling Disabling USB Sleep and Charge on page 89 Try selecting a different charging mode in the TOSHIBA Sleep utility if your computer provides more than one charging mode For more information see Power supply mode s...

Страница 118: ...r from whom you purchased your computer and or program Your dealer is your best source for current information For the detailed specifications for your computer visit support toshiba com Contacting Toshiba Toshiba s Technical Support Web site For technical support or to stay current on the most recent software and hardware options for your computer and for other product information be sure to regu...

Страница 119: ...an Toshiba Corporation PCO IO 1 1 Shibaura 1 Chome Minato Ku Tokyo 105 8001 Japan Latin America and Caribbean Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Ed...

Страница 120: ...nction keys provide a quick way to modify selected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Help Display Brightness Internet and Media Mute Wireless ON OFF Zoom Display resolution ...

Страница 121: ...Functions 5 375 x 8 375 ver 2 3 Help file Display brightness This TOSHIBA function key will display the help file This TOSHIBA function key decreases the scree brightness This TOSHIBA function key increases the screen brightness ...

Страница 122: ...IBA function key allows you to return to the preceding track on the disc This TOSHIBA function key allows you to start playing the disc or pause it if currently playing This TOSHIBA function key allows you to skip to the following track on the disc This TOSHIBA function key decreases the volume of the sound coming from the computer This TOSHIBA function key increases the volume of the sound coming...

Страница 123: ... no sound will come from the speakers or headphones This TOSHIBA Function key enables disables the Wi Fi antenna in your computer The wireless modes are Disables the wireless antenna Enables the wireless antenna Fn This TOSHIBA function key allows you to zoom out Fn This TOSHIBA function key allows you to zoom in Fn Space bar This TOSHIBA function key switches screen resolution Cycle through the s...

Страница 124: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Страница 125: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Страница 126: ...inition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MIDI Musical Instrument Digital Interface PC Personal Computer...

Страница 127: ...T for each cell This type of display works well with computers because of its shallow depth and high quality color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on ...

Страница 128: ... video HD BIOS Basic Input Output System Basic instructions stored in read only memory ROM containing the information the computer needs to check hardware and load the operating system when you start up the computer bits per second bps A way of measuring the speed at which information is passed between two devices This is the basic unit of measure used in modem communications and is similar but no...

Страница 129: ...y A form of high capacity storage that uses laser optics instead of magnetic means for reading data See also CD Compare DVD ROM Central Processing Unit CPU The chip that functions as the brain of the computer It takes information from outside sources such as memory or keyboard input processes the information and sends the results to another device that uses the information character Any letter num...

Страница 130: ...f data from a computer to a peripheral device and vice versa For example disk drives monitors keyboards and printers all require controllers CPU See Central Processing Unit CPU CPU cache A section of very fast memory residing between the CPU and the computer s main memory that temporarily stores data and instructions the CPU will need to execute commands and applications See also cache L1 cache L2...

Страница 131: ...ten to by optical laser technology and used in the production of optical discs such as CDs and DVDs Compare disk disk A round flat piece of material that can be magnetically influenced to hold information in digital form and used in the production of magnetic disks such as hard disks Compare disc See also hard disk disk drive The device that reads and writes information and applications on externa...

Страница 132: ...ch DVD ROM can hold as much data as several CD ROMs Compare CD ROM E emulation A technique in which a device or application imitates another device or application enable To turn on a computer option See also disable eSATA An external device that supports hot swapping and fast data transfer Very useful in storing and transferring large files executable file A computer application that is ready to r...

Страница 133: ...lder Also called directory A container for organizing files saved to a disk A folder is symbolized on screen by a graphical image icon of a file folder A folder can contain files and other folders format verb To prepare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information f...

Страница 134: ...tter picture quality than analog signal HDMI CEC HDMI Consumer Electronics Control One A V component can control another while using this function if connected with HDMI cables See also HDMI Hibernation A feature of many Toshiba computers that saves to the internal storage drive the current state of your work including all open files and applications when you turn the computer off When you turn on...

Страница 135: ...a communications link that enables any device to interact with any other on the network LED Light Emitting Diode A solid state lamp SSL that uses light emitting diodes LEDs as the source of light which offers long life and high efficiency output Multiple diodes are used together since the light created by individual light emitting diodes is small compared to incandescent and compact fluorescent la...

Страница 136: ...zers and computers The MIDI standard provides a way of translating music into a form computers can use and vice versa motherboard The computer s main circuit board that contains the processor memory and other primary components MS DOS prompt See system prompt multi function drive A DVD drive that can read and write to CD and DVD media multimedia A combination of two or more media such as sound ani...

Страница 137: ...ser to read data music or videos P palette See color palette password A unique string of characters entered by a user to verify his or her identity to the computer or the network PC Card A credit card sized expansion card designed to increase the capabilities of computers PC Cards provide functions such as modem fax modem hard disk drive network adapter sound card or SCSI adapter peripheral Any de...

Страница 138: ... operating system application and utility See also operating system application utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of ...

Страница 139: ...S memory Compare RAM S Secure Digital SD A small portable non volatile memory card used to store and transfer data between digital products providing encryption capability for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you...

Страница 140: ...enting applications that can be accessed by selecting them U Universal Serial Bus USB USB is a serial bus that supports data transfer USB allows hot swapping of peripherals See also bus hot swapping serial upload To send a file to another computer through a modem or network See also download USB See Universal Serial Bus USB USB Flash drive A small portable flash memory card that plugs into a compu...

Страница 141: ...d is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the computer hosting the site See also Internet ...

Страница 142: ...time clock RTC 62 BIOS Setup see System Settings button eject optical disc drive 56 power 28 C caring for your computer 45 cleaning the computer 45 communications set up 70 computer caring for 45 cleaning 45 environmental precautions 22 moving 45 setting up 25 shut down 29 computer lock 46 computer will not start troubleshooting 96 computing habits troubleshooting 112 computing tips 47 connecting ...

Страница 143: ... drive 56 eject optical disc drive 56 exploring desktop 67 Start screen 65 F files backing up 48 54 saving 54 Function keys disabling or enabling wireless devices 123 display brightness 121 Help file 121 keyboard Function keys 123 volume mute 123 Zoom Display resolution 123 zooming in 123 zooming out 123 function keys 51 Functions keys Internet media control buttons 122 H HDMI In port using 43 HDM...

Страница 144: ...ter off 60 removing with computer on 59 optical disc drive components 56 drive in use indicator light 56 eject button 56 handling an optical disc 57 inserting an optical disc 56 manual eject hole 56 playing optical media 58 problems 106 recording optical media 58 removing a disc 59 60 troubleshooting 106 using 55 56 optical discs troubleshooting 107 optical media recording 58 optional external dev...

Страница 145: ...r 30 restore points troubleshooting 113 S safety icons 20 precautions 23 saving files 54 selecting power plan options 63 Service Station 93 setting up communications 70 computer 25 software Setup Wizard 28 work environment 22 settings customize computer settings 44 Shut down computer 30 31 102 icon 30 31 102 shut down computer 29 Sleep mode 31 Sleep Utilities 88 software Setup Wizard 28 sounds rec...

Страница 146: ...blems 102 missing files trouble accessing a drive 104 on screen eject button 107 optical disc drive 106 power and battery 103 printer 108 restore points 113 screen does not look correct flickers 104 slow Internet connection 100 sound system 108 trouble running discs 107 trouble running programs 106 URL address not found 100 USB Sleep and Charge cannot use 117 Windows operating system not working 9...

Страница 147: ...147 Index Windows operating system desktop 67 74 troubleshooting 97 wireless keyboard battery 50 functions 51 using 50 wireless mouse battery 49 using 48 wireless networking 70 troubleshooting 109 ...

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