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3 TROUBLESHOOTING

56 Scanning Problems

Scanning Problems

This section describes troubleshooting for using scan data.

The scanned data cannot be saved in the specified location

Problem Description

I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the
data is not saved in the specified location.

Corrective Action

Check the following points:

[SCAN TO SMB]

The network path to the folder where you want to store the scanned data is correctly specified.

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the

Configuration and Setup

[SCAN TO FTP]

The path to the folder in the FTP server where you want to store the scanned data is correctly specified.

The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

The FTP server is operating properly.

The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option,
refer to the

Configuration and Setup

[SCAN TO MAILBOX]

The mailbox name specified in the [MAILBOX NAME] box is correct.

To find information about troubleshooting other than the above, refer to the

Troubleshooting Guide

Содержание e-studio 4540c

Страница 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Operator s Manual with GA 1211 EX Series with GA 1310 EX Series ...

Страница 2: ... All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein ...

Страница 3: ...name of Windows 7 is Microsoft Windows 7 Operating System y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other...

Страница 4: ......

Страница 5: ... Status tab page with the administrator privilege 27 Software Included in the e STUDIO Client Utilities CD ROM 28 Chapter 2 GA 1211 EX GA 1310 EX SPECIFIC FUNCTIONS Operations From the Control Panel 30 Turning power off Shutdown 30 MENU 30 SCAN 31 USER FUNCTIONS 39 TopAccess USER Mode 44 Launching TopAccess from the WebTools home page 44 Registering or editing GA 1211 EX GA 1310 EX specific privat...

Страница 6: ...4 CONTENTS ...

Страница 7: ...TERRUPT 13 TopAccess USER Mode 14 Launching TopAccess 14 TopAccess Device tab page 14 TopAccess Job Status tab page 15 Registering from TopAccess Registration tab page 16 TopAccess ADMIN Mode 18 Setting up from TopAccess Administration tab page 18 Maintaining from TopAccess Administration tab page 26 Registering from TopAccess Administration tab page 26 Operation on TopAccess Job Status tab page w...

Страница 8: ...uipment y All the touch panel figures in this guide are examples of the e STUDIO4540C Series Although the size of the screen differs between the e STUDIO4540C Series and the e STUDIO6550C Series the displayed objects and their functions are the same COPY The following related to the COPY button cannot be used when the controller is connected to the equipment y The COPY FILE function for copying or...

Страница 9: ...rint function for printing a document from a computer on the network only when a set password is keyed in to the equipment s control panel y The Hold Print function for retaining a document in the print queue until you continue the job from the equipment s control panel y The Proof Print function for printing only a single copy as a sample and suspending the rest of the job when you print multiple...

Страница 10: ...from Windows and Printing from Mac OS FAX The following related to the FAX button cannot be used when the controller is connected to the equipment y The FAX STORAGE function for sending originals and storing the data in the shared folder or a specified network folder at the same time For details on the FAX screen refer to the GD 1250 GD 1260 GD 1270 Operator s Manual for FAX Unit e STUDIO4540C Ser...

Страница 11: ...ONS screen refer to the MFP Management Guide ADMIN menu in USER FUNCTIONS The following related to the ADMIN menu cannot be used when the controller is connected to the equipment y The FILE setting that allows you to automatically delete files stored by the Scan to File operation y The WIRELESS SETTING menu that allows you to set up the equipment for wireless networks y The Bluetooth SETTINGS menu...

Страница 12: ...provided for the ENERGY SAVER menu To learn more about the ENERGY SAVER menu refer to the MFP Management Guide y The JOB SKIP menu that allows you to enable its function e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pr...

Страница 13: ...ST REPORT menu are unavailable y The PS3 FONT LIST function that allows you to print the PS3 Font list which is provided for the LIST menu y The PCL FONT LIST function that allows you to print the PCL Font list which is provided for the LIST menu To learn more about NIC CONFIGURATION PAGE and FUNCITON refer to the MFP Management Guide y IPv6 y IPX SPX y NETWARE y SMB y APPLETALK y ETHERNET y IPsec...

Страница 14: ...oaded To learn more about the AUTOMATIC CHANGE OF PAPER SOURCE and SUSPEND PRINTING IF STAPLER EMPTY functions refer to the MFP Management Guide The following provided for the PRINTER E FILING 2 2 menu is unavailable y The AUTO RELEASE PRIVATE HOLD PRINT function that allows the equipment automatically to print Private Print jobs and Hold Print jobs when a user who sent those jobs logs into the eq...

Страница 15: ...ng them within the list y RECOVERY INFORMATION for confirming causes of a suspended job For details on the PRINT JOB STATUS screen refer to the Printing Guide INTERRUPT The INTERRUPT button on the control panel cannot be used while printing is in progress when the controller is connected to the equipment For details on the INTERRUPT button refer to the Copying Guide e STUDIO4540C Series e STUDIO65...

Страница 16: ...2008 The operation for launching TopAccess differs depending on the equipment with or without the controller For instructions on how to launch TopAccess on the equipment with the controller see the following section P 44 Launching TopAccess from the WebTools home page TopAccess Device tab page The following related to the TopAccess Device tab page cannot be used when the controller is connected to...

Страница 17: ...Job Status tab page The following related to the TopAccess Job Status tab page cannot be used when the controller is connected to the equipment y The Recovery Information button for confirming causes of a suspended job e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series For details on the TopAccess Job Status tab page ...

Страница 18: ...e above page From this page you can create the GA 1211 EX GA 1310 EX specific private templates For instructions on how to create them see the following section P 44 Registering or editing GA 1211 EX GA 1310 EX specific private templates Setting up mailboxes Creating a Forward mailbox combined with the Save as file agent is unavailable when the controller is connected to the equipment e STUDIO4540...

Страница 19: ...s USER Mode 17 1 RESTRICTIONS For details on the mailbox setting refer to the TopAccess Guide e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series ...

Страница 20: ...ministrator privilege Setting up from TopAccess Administration tab page Setup page The following menus are unavailable when the controller is connected to the equipment y Save as file y Printer y ICC Profile y Print Data Converter For details on the Setup page refer to the TopAccess Guide Setting up General Setting The following provided for General Setting is unavailable when the controller is co...

Страница 21: ...e following provided for Functions are unavailable when the controller is connected to the equipment Even when you enable the Web Services Scan option the operation using WIA driver will be unavailable e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series y Save as Local HDD y Save as FTP y Save as FTPS y Save as SMB y S...

Страница 22: ...le when the controller is connected to the equipment e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series y TCP IP y Filtering y IPv6 y IPX SPX y AppleTalk y Bonjour y DDNS Session y SMB Session y NetWare Session y FTP Client y FTP Server y SLP Session y SNMP Network Service y LLTD Session y Wake Up Setting e STUDIO4540...

Страница 23: ...0 is always used This port number cannot be changed y SSL Port Number The default SSL port number 10443 is always used This port number cannot be changed Setting up SMTP Server The following provided for SMTP Server cannot be changed when the controller is connected to the equipment y Port Number The default port number 25 is always used This port number cannot be changed e STUDIO4540C Series e ST...

Страница 24: ...er is connected to the equipment y Enable SSL y Friendly Name y Web Services Print y Printer Name y Printer Information y Authentication for PC Initiated Scan For details on the Network screen refer to the TopAccess Guide e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series ...

Страница 25: ...ce cannot be used when the controller is connected to the equipment y Raw TCP Print y LPD Print y IPP Print y FTP Print y NetWare Print To learn more about Email Print refer to the TopAccess Guide e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series ...

Страница 26: ...fer to the TopAccess Guide Security page Authentication menu Setting up Department Setting The following provided for Department Setting differs depending on the equipment with or without the controller y Invalid Department Code Print Job The option Store to invalid job list cannot be selected when the controller is connected to the equipment You can select either Print or Delete e STUDIO4540C Ser...

Страница 27: ...troller is connected to the equipment y Auto Release on Login For details on the Authentication menu screen refer to the TopAccess Guide Certificate Management menu Setting up Device Certificate The following provided for Device Certificate cannot be used when the controller is connected to the equipment y SCEP Automatic For details on the Certificate Management menu screen refer to the TopAccess ...

Страница 28: ...tes are the same as those for private templates For details see the following section P 16 Registering private templates Registering Fax and Internet Fax received forward from the Registration page Creating a Forward mailbox combined with the Save as file agent is unavailable when the controller is connected to the equipment For details on the mailbox setting refer to the TopAccess Guide e STUDIO4...

Страница 29: ...is item is displayed if you are logged in with a user account which is granted administrator privileges in access policy mode y The Delete All Hold Print Jobs button for deleting all hold print jobs displayed in the list This item is displayed if you are logged in with a user account which is granted administrator privileges in access policy mode e STUDIO4540C Series e STUDIO6550C Series e STUDIO ...

Страница 30: ...driver and File Downloader e Filing Backup Restore Utility e STUDIO4540C Series e STUDIO6550C Series e STUDIO machine with the controller or e STUDIO4540C Pro Series e STUDIO6550C Pro Series Client software for the print functions Universal printer driver Yes No PS3 printer driver Yes No XPS printer driver Yes No PPD file for Macintosh Yes No AIX filter Yes No HP UX filter Yes No Linux filter Yes ...

Страница 31: ...ted to the e STUDIO6550C Series Operations From the Control Panel 30 Turning power off Shutdown 30 MENU 30 SCAN 31 USER FUNCTIONS 39 TopAccess USER Mode 44 Launching TopAccess from the WebTools home page 44 Registering or editing GA 1211 EX GA 1310 EX specific private templates 44 TopAccess ADMIN Mode 53 Registering or editing GA 1211 EX GA 1310 EX specific public templates 53 Notice on the depart...

Страница 32: ...ions on how to shut down the equipment refer to the Quick Start Guide MENU When you press the MENU button on the control panel the MENU screen is displayed on the touch panel The following button is added in this screen 1 Fiery When you press Fiery the FIERY SETTING screen is displayed on the touch panel In this screen you can view the job list and job logs You can also make settings for the contr...

Страница 33: ... is displayed on the touch panel The following button is provided for the equipment with the controller attached SMB FTP OTHER This button allows you to use the GA 1211 EX GA 1310 EX specific scan functions To learn more about them see the following section P 32 Scan to SMB FTP OTHER For instructions on how to perform Scan to e Filing Scan to E mail and Scan to USB refer to the Scanning Guide 1 ...

Страница 34: ...ent tools refer to the Utilities y SCAN TO MAILBOX to a mailbox in the controller For instructions on how to create mailboxes in the controller or to handle scanned data in mailboxes refer to the Utilities To use the GA 1211 EX GA 1310 EX specific scan functions SMB FTP OTHER and the Fiery Remote Scan utility the Scan to External Controller function provided in the TopAccess administrator mode mus...

Страница 35: ...1 users scanned Up to 128 characters can be entered for the network path LOGIN USER NAME Press this button to enter the user name to access the network folder if required Up to 32 characters can be entered for the login user name PASSWORD Press this button to enter the password for accessing the network folder if required Up to 32 characters can be entered for the password DOCUMENT NAME Press this...

Страница 36: ...entered for the password DOCUMENT NAME Press this button to change the document name The document name can consist of a maximum of 31 characters When you press each button the on screen keyboard is displayed Enter a value using the keyboard and digital keys and press OK to set the entry FILE FORMAT y PDF Press this button to store your scan as a PDF file y TIFF Press this button to store your scan...

Страница 37: ...ss this button to enter the mailbox name where you want to store the scanned data Up to 64 characters can be entered for the mailbox name DOCUMENT NAME Press this button to change the document name The document name can consist of a maximum of 31 characters When you press each button the on screen keyboard is displayed Enter a value using the keyboard and digital keys and press OK to set the entry...

Страница 38: ...unctions of e FILING USB and E MAIL 10 Press SCAN y To scan 2 sided documents or change settings such as COLOR MODE and RESOLUTION press SCAN SETTING For details refer to the Scanning Guide y The AUTO COLOR option can be selected for the color mode setting in the following condtion HIGH QUALITY has been selected for IMAGE QUALITY FOR BLACK IN ACS in the scan setting If STANDARD is selected for IMA...

Страница 39: ...ou want to save the scans press YES y When the temporary workspace is full on the equipment s hard disk the Not enough Work Space to store originals Will you save stored originals message appears If you want to save the scans press YES The available workspace can be viewed on the TopAccess Device tab y If the number of jobs waiting to store scans in the equipment s hard disk exceeds 20 a message a...

Страница 40: ...unction refer to the TopAccess Guide y When the MFP Local Authentication feature is enabled the following buttons will be unavailable if a user who has no Store to Remote Server privilege logs into the MFP SCAN TO SMB SCAN TO FTP SCAN TO HOLD QUEUE y To learn more about the MFP Local Authentication feature refer to the TopAccess Guide y Setting role information allows administrators to give privil...

Страница 41: ...the TCP IP protocol IPv4 The TCP IP settings are automatically set when the controller is installed If the TCP IP settings are changed the equipment cannot communicate with the controller Therefore you can confirm the TCP IP settings but you must not change the TCP IP settings 1 Press NETWORK in the ADMIN menu The NETWORK menu is displayed To display the ADMIN menu refer to the MFP Management Guid...

Страница 42: ...will be disabled to communicate with the controller Setting the HTTP network service This function allows you to enable or disable the HTTP network server service that provides the web based utility on the equipment such as TopAccess and the e Filing web utility 1 Press NETWORK in the ADMIN menu The NETWORK menu is displayed To display the ADMIN menu refer to the MFP Management Guide 2 Press HTTP ...

Страница 43: ... port number cannot be changed ENABLE SSL Press ENABLE to enable SSL for accessing TopAccess and the e Filing web utility or DISABLE to disable SSL for accessing TopAccess and the e Filing web utility When this option is enabled the data transferred between the equipment and client computers will be encrypted using a private key when operating TopAccess and the e Filing web utility To use the GA 1...

Страница 44: ...ctory service and then this equipment can search for contacts in the LDAP server To add the LDAP directory service you must operate using TopAccess For more information about registering the directory service refer to the TopAccess Guide When the LDAP network service is disabled it is not possible to use the user s e mail address as From Address from the LDAP server during the User Authentication ...

Страница 45: ...and press OK ENABLE LDAP Press ENABLE to enable the LDAP network service or DISABLE to disable it 4 Continue to another network setting if required then press APPLY NOW NETWORK INITIALIZING is displayed at the lower left of the screen and this equipment starts initializing the network interface card to apply the changes This message disappears after it is finished ...

Страница 46: ...below to create or edit them For information for making private template groups or making private templates with other agents Copy Fax Internet Fax Scan or Meta Scan selected refer to the TopAccess Guide Registering or editing a private template 1 Click the Registration tab and the Template menu The Template Groups page is displayed 2 Click the group name link where you want to register or edit th...

Страница 47: ...template or click the defined template name to edit the template y If you select the defined private template that is protected by a password the Input Template Password page is displayed Proceed to step 5 y If you select the defined private template that is not protected by a password the Template Properties page is displayed Proceed to step 6 y If you select the private template that has not bee...

Страница 48: ...hen the Input Template Password page is displayed enter the password for the selected private template and click OK The Template Properties page is displayed 6 Click Edit to define or edit the template properties The Template Properties page to select agents is displayed ...

Страница 49: ...on to specify the icon settings for the template P 48 Panel Setting Private template SMB FTP OTHER Setting Click this button to specify where the scanned document will be sent P 49 SMB FTP OTHER Setting Private template Scan Setting Click this button to specify how the document will be scanned for the SMB FTP OTHER agent P 50 Scan Setting Private template 9 After configuring the desired template p...

Страница 50: ...e of the template You can enter up to 30 alphanumeric characters 5 Automatic Start Select whether the automatic start function is enabled or disabled When this is enabled the operation will be automatically started when you press the template button from the TEMPLATE menu on the touch panel without pressing the START button or SCAN 6 Notification Send Email when an error occurs Select this to send...

Страница 51: ... required 5 FTP Select this check box to store the scan in an FTP server 6 Network Path Enter the path to a folder in the FTP server where you want to store the scanned data For example to transfer the scanned data to ftp 10 10 70 101 user01 scan enter 10 10 70 101 user01 scan in this box 7 Login User Name Enter the login user name for the FTP server if required 8 Password Enter the login password...

Страница 52: ...de or both sides of an original Single Select this option to scan one side of an original Duplex Book Select this option to scan both sides of originals when the pages are printed vertically in the same direction and bound along the vertical side of the paper Duplex Tablet Select this option to scan both sides of originals with a vertical reversal to be bound along the horizontal side of the paper...

Страница 53: ...at case set the exposure manually 9 Original Size Select the original size Select Auto to automatically detect the original paper size Mixed Original Sizes to allow scanning mixed original sizes or a desired paper size 10 Background Select the density level of the background of the scanned image Density can be adjusted in 9 levels The farther to the right that you set the value the darker the dens...

Страница 54: ...ot omitted 16 Outside Erase Select whether to erase a shade that appears outside of the scanned image when an original is placed on the original glass while the Original Cover optional is left open The erased shade will be whitened If you want to erase it you can select the criteria in 7 levels for judging if it is an area to be erased The farther to the right you select the larger the area that w...

Страница 55: ... 1310 EX specific private templates Notice on the department management user authentication If you change the following options from Enable to Disable or vice versa it is necessary to reboot the equipment by using the Reboot menu of TopAccess or by using the POWER button on the control panel y The department management option y The user authentication option y For instructions on how to reboot the...

Страница 56: ......

Страница 57: ...bleshoot the problems that could occur while you are using the equipment with the GA 1211 EX or GA 1310 EX controller attached Scanning Problems 56 The scanned data cannot be saved in the specified location 56 Error Codes 57 Error codes on print jobs 57 ...

Страница 58: ...NAME and PASSWORD boxes are correct y The option to enable sending scan jobs over SMB is enabled For instructions on how to enable this option refer to the Configuration and Setup SCAN TO FTP y The path to the folder in the FTP server where you want to store the scanned data is correctly specified y The user name and password entered into the LOGIN USER NAME and PASSWORD boxes are correct y The FT...

Страница 59: ...following lists when you find an error code on the touch panel For instructions on how to display the LOG window refer to the Printing Guide Error codes on print jobs To find information about error codes other than the above refer to the Troubleshooting Guide Error Code Problem Description Corrective Action 4501 Job was canceled because the unacceptable paper size was specified Select the appropr...

Страница 60: ......

Страница 61: ...IPv4 39 Network folder 32 NETWORK PATH 33 34 Network Path 49 Notification 48 O Omit Blank Page 52 Original Mode 51 Original Size 51 OTHER 42 Outside Erase 52 P Panel Setting Private template 47 48 49 PASSWORD 33 34 Password 49 Picture 48 Preview 50 PRIMARY PORT NUMBER 41 R Resolution 51 Restricted Functions COPY menu 6 FAX menu 8 INTERRUPT button 13 JOB STATUS screen 13 PRINT menu 7 SCAN menu 7 So...

Страница 62: ...60 INDEX ...

Страница 63: ...FC 5540C 6540C 6550C FC 2040C 2540C 3040C 3540C 4540C OME10013700 ...

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