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Troubleshooting and Specifications

Troubleshooting

Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03

Table 5 Troubleshooting Suggestions

Condition

Suggestion

CHARGE LED does not light when
handset is placed on charging unit.

•

Make sure the AC adapter is plugged into the charging
unit and wall outlet.

•

Make sure handset is properly seated in charging unit.

•

Make sure the battery pack is properly placed in the
handset.

•

Make sure that the charging contacts on the handset
and charging unit are clean.

Conversation is interrupted frequently.

•

Make sure that the base unit antenna is fully vertical.

•

Move closer to the base unit.

•

Check for low battery warning.

Warning tone and NO SERVICE
message.

•

Move closer to the base unit.

•

Make sure the AC adapter is plugged into the base unit
and wall outlet.

Handset doesn’t ring.

•

The battery pack may be weak. Charge the battery pack
for five~six hours.

•

Make sure the base unit antenna is fully vertical.

•

The handset may be too far away from the base unit.

•

The ringer may be set to Off.

•

Make sure the AC adapter is plugged into the base unit
and wall outlet.

Содержание DKT2204-CT

Страница 1: ...Telecommunication Systems Division June 2005 DKT2204 CT DKT2304 CT Cordless Digital Telephones User Guide Digital Business Telephone Systems ...

Страница 2: ... as engineering or manufacturing methods may warrant CTX UG CRDLS VA 4016233 Version A June 2005 Copyright 2005 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information ret...

Страница 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Страница 4: ...tomer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled t...

Страница 5: ... Applications 3 Benefits 3 Handset 4 DKT2204 CT 5 DKT2304 CT 7 LCD Display 9 Base Unit 9 Charging Unit 10 DKT2204 CT 10 DKT2304 CT 10 Cordless Digital Telephone Standard Parts 11 Chapter 2 Installation Step 1 Review Safety Instructions 13 Step 2 Select Location 16 Step 3 Place DKT3000 series Telephones into 2000 Mode 16 Step 4 Connect Telephone Cables 17 Step 5 Connect and Apply Power 18 ...

Страница 6: ...ries for First Time 24 Step 10 Install Headset Optional 24 Step 11 Attach Belt Clip Optional 25 Chapter 3 Handset Operation Handset Controls 27 Earpiece Volume 27 Handset Ringer Tone and Volume 28 Mute DKT2204 CT only 28 Handset Ringer Mute DKT2304 CT only 28 Vibrate Mode 28 Ringer Off Slide Switch DKT2204 CT only 29 F1 F4 Feature Buttons 29 Making a Call 30 Internal Call 30 External Call 30 Answe...

Страница 7: ...ital Telephone 35 Switch a Call to the Desk Telephone 35 Chapter 4 Feature Access Codes 37 Chapter 5 Troubleshooting and Specifications Troubleshooting 45 Low Battery 47 Cleaning Charging Unit Contacts 48 Charging Spare Battery Packs DKT2204 CT only 48 Simultaneous Conversation Channels 49 DKT2204 CT 49 DKT2304 CT 49 Range and Performance 50 Radio Interference 50 Telephone Line Problems 50 Privacy...

Страница 8: ...Contents Chapter 5 Troubleshooting and Specifications iv Strata CTX DKT2204 CT DKT2304 CT Cordless Digital Telephones 06 03 ...

Страница 9: ...see Related Documents and Media on page viii The information presented in this guide applies to both models of cordless telephones unless otherwise noted Organization This user guide is divided as follows Chapter 1 The Grand Tour is an equipment overview of the handset and batteries base and charging units Chapter 2 Installation has step by step installation instructions Chapter 3 Handset Operatio...

Страница 10: ...IPT Telephone User Guide Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information WARNING Alerts you when the given task could cause personal injury or death ULDO ROG Represents telephone buttons Couri...

Страница 11: ...trata CTX and Strata DK telephone systems except Strata DK24 56 96 Release 3 All it requires for connection is a digital station port Fully charged your cordless digital telephone provides DKT2204 CT six hours of talk time and four days of standby time DKT2304 CT seven hours of talk time and five days of standby time There is a fast charger in the handset and a trickle charger in the base You can ...

Страница 12: ... alone or DKT operation High quality ultra secure conversation with 32Kbps Adaptive Differential Pulse Code Modulation ADPCM voice code combination Three ring tones Technology Your DKT2204 CT uses digital 900 MHz spread spectrum technology which represents state of the art design and engineering The DKT2304 CT uses 900 MHz Digital Narrow Band technology These technologies provide Unsurpassed range...

Страница 13: ... as the first four buttons on the 3000 2000 series desk DKT If you do not use these buttons for the assigned features you can invoke other features with access codes Your cordless digital telephone rings to the same extension number as the regular DKT it is used with enabling you to answer via either telephone Both follow the same forwarding and hunting regardless of which telephone is in use This...

Страница 14: ... thieves can use this to hear conversations and pick up credit card numbers Sound quality is better on your cordless digital telephone than non spread spectrum 900 MHz digital cordless telephones Sound quality on conventional analog cordless telephones is so poor by comparison that they are only practical for short range usage Handset Your cordless handset has special function buttons shown below ...

Страница 15: ...tch 2 Message Display 3 Message Msg Button 4 Talk Button 5 Numeric Dial Pad 6 F2 Button 7 F1 Button 8 Microphone 9 Headset Jack 10 Volume R VOL Button 11 MUTE Button 12 Hold Button 13 Conference Transfer Cnf Trn Button 14 Redial Button 15 Channel Button 16 F3 Button 17 F4 Button MUTE R VOL Msg Talk Hold Channel Cnf Trn Redial ...

Страница 16: ...hannel for clear operation 5HGLDO To dial the last number called press 7DON then 5HGLDO The last number called is redialed Note If you are using the Strata CTX system the 5HGLDO button works only with the last dialed number that was answered If you dial a number and receive no answer the 5HGLDO button will not use that number as the last one dialed ROG Press once and the call is placed on hold Pre...

Страница 17: ...ALK Button Numeric Dial Pad F2 Button F1 Button Microphone 9 Hold Button 10 Conference Transfer Cnf Trn Button 11 Channel CH Button 12 Redial Button 13 F3 Button 14 F4 Button 15 Volume RING VOL Button 16 Ringer On Off Mic Mute ON OFF MUTE Button 4 3 5 6 8 7 1 2 9 13 10 12 11 14 15 16 Msg Message Button Redial Msg Cnf Trn Hold ...

Страница 18: ...ephone You can manually change the telephone s channel for clear operation 5HGLDO To dial the last number called press 7DON then 5HGLDO The last number called is redialed Note If you are using the Strata CTX system the 5HGLDO button works only with the last dialed number that was answered If you dial a number and receive no answer the 5HGLDO button will not use that number as the last one dialed R...

Страница 19: ...attery and Message Waiting Base Unit The base unit can be used as a desktop or wall mounted unit shown below There are two LEDs that indicate Desk or Cordless mode Note The handset and base unit of your cordless telephone is equipped with the same security code In order for this base unit to operate it must be installed with the matching handset OFF LOW TALK Line Out POWER LED Cordless Desk Power ...

Страница 20: ...tery charging It automatically discharges when it detects that discharging is necessary 5 and 77 5 LEDs indicate battery charging status The LEDs flash red when charging and are steady red when the battery is charged DKT2304 CT The handset comes with a charging unit shown at right that has a slot in the front The slot functions as a cradle for the handset when idle and a charger for the handset ba...

Страница 21: ...elephone Standard Parts Your Toshiba cordless digital telephone includes the following items Base unit Handset Telephone cord two ft Two AC adapters Rechargeable battery Belt clip Wall plate adapter Wall mount for charging unit DKT2304 CT only Charging unit User Guide If any of these items are missing or damaged contact your System Administrator ...

Страница 22: ...The Grand Tour Cordless Digital Telephone Standard Parts 12 Strata CTX DKT2204 CT DKT2304 CT Cordless Digital Telephones 06 03 ...

Страница 23: ...ar water for example near a sink or in any wet area Never spill liquid of any kind on the product Do not place this product on an unstable cart stand or table The telephone could fall causing serious damage to the unit To protect the product from overheating do not Block or cover any slots or openings in the base unit Place near or over a radiator or heat register Place in an enclosed cabinet unle...

Страница 24: ...n service or repair work is required Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power supply cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when following the operating instructions Adjust only thos...

Страница 25: ... old batteries by placing them in the trash Check with your local government for information on where to recycle or dispose of old batteries If you cannot find the information you need contact Toshiba for assistance Do not remove or damage the battery casing Do not short circuit the battery Exercise care in handling the battery in order not to short the battery with rings bracelets and keys or oth...

Страница 26: ...enna picks up a tone due to its close proximity to the DKT speaker and electronic parts Step 3 Place DKT3000 series Telephones into 2000 Mode You must place your DKT3000 series telephone into 2000 mode before connecting the cordless telephone otherwise the 3000 series telephone will not work In 2000 mode the DKT3000 telephone operation changes are Only 16 characters by two lines display on the LCD...

Страница 27: ... supplied cables shown at right To connect to a Strata DKT 1 Unplug the cable from the DKT and plug into the Line In jack of cordless telephone base unit shown at right 2 Plug the additional two foot cable into the Line Out jack of the base unit and into the DKT jack located on the bottom of the telephone WARNING Never install telephone wiring during a lightning storm Never touch uninsulated telep...

Страница 28: ...dapter cord into the input jack on the charging unit shown at right 2 Plug the AC adapter into a standard 120VAC wall outlet 3 Check to see that the 5 LED is on Note You can place the handset in the charging unit with or without the belt clip attached Important Use only the supplied AC adapter If the 5 LED on the charging unit and or the 32 5 LED on the base unit do not light return everything to ...

Страница 29: ...a CTX digital line connection 2 Slide the wall mount stand into the notches at the top of the base unit push the wall mount stand down and snap it into place shown right 3 Plug the AC adapter into the base unit 4 Place the AC adapter cord inside the molded channel of the wall mount stand 5 Plug one end of the telephone cord into the LINE jack on the base unit Optionally plug one end of a Strata DK...

Страница 30: ...he base unit 1 Insert two mounting screws 3 15 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone shown right 2 Plug and secure the AC adapter cord by following Steps 2 and 3 of the Standard Wall Plate Mounting on page 19 3 Plug one end of the telephone line cord into the LINE jack on the base unit Optionally plug one end of a Strata DKT telepho...

Страница 31: ...the wall material is capable of supporting the weight of the charging unit Use 10 screws with anchoring devices suitable for the wall material where the charging unit will be placed DKT2204 CT 1 Insert two mounting screws 1 9 10 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the telephone 2 Plug the AC adapter into the charging unit as previously described W...

Страница 32: ...ads for mounting the telephone shown right 2 Pass the one end through the hole of the wall mount stand and plug it into the charging unit Wrap the AC adapter cord around the strain relief 3 Slide the wall mount stand into the notches on the bottom of the charging unit 4 Place the charging unit on the posts of the wall screws and push down until it s firmly seated shown right 5 Plug the AC adapter ...

Страница 33: ...cover by sliding it up until it snaps into place DKT2304 CT 1 Remove the battery cover by pressing the latch and sliding the cover down and off the handset 2 Connect the battery pack connector observing correct polarity to the jack inside the battery compartment Do not exert any force on this connection It could cause damage to the battery or handset Once you are certain that you have made a good ...

Страница 34: ...at the handset is making good contact with the charging unit contacts Step 10 Install Headset Optional The optional headset provides a hands free option With the headset installed you can use the belt clip to carry the handset and conduct a conversation All feature operations remain the same except the handset earphone and microphone are disconnected Open the cover over the headset jack that is lo...

Страница 35: ...e tab out of the belt clip notch on the top of the handset 2 Slide the belt clip into the space where the belt clip tab was carefully aligning the belt clip sides to the notches 3 Press firmly until it snaps into place 4 Use the belt clip to attach the handset to your belt or pocket To remove the belt clip 1 Press the retaining clip in toward the belt clip blade and slide the clip up at the same t...

Страница 36: ...Installation Step 9 Charge Batteries for First Time 26 Strata CTX DKT2204 CT DKT2304 CT Cordless Digital Telephones 06 03 ...

Страница 37: ...ons related to the handset itself Handset Controls Earpiece Volume Press 5 92 on DKT2204 CT or 5 1 92 on DKT2304 CT on the side of the handset during a call to select the earpiece volume of the handset shown below There are four levels low medium high and maximum from which to choose The LCD displays the volume level for two seconds DKT2204 CT DKT2304 CT ...

Страница 38: ...ute condition Note Finishing the conversation can also cancel mute condition Handset Ringer Mute DKT2304 CT only You can temporarily mute the handset ringer tone In standby mode press and hold 21 2 087 on the side of the handset for two seconds The Ring Off icon displays on the LCD If you press and hold the key for two seconds again also in standby mode the icon disappears Vibrate Mode With the ha...

Страница 39: ... automatically turned on again if you press 7DON function or ringer volume buttons receive an incoming call or if there is no user operation for five minutes in standby mode F1 F4 Feature Buttons The buttons on your cordless telephone perform the same functions as the first four buttons on a Strata DKT3000 2000 series telephone The buttons were preassigned upon system installation Ask your System ...

Страница 40: ...andset is at the range limit of the DKT2204 CT DKT2304 CT the message 12 6 59 displays 2 When you hear a dial tone enter the number you are calling The numbers display on the LCD 3 When you finish the call press the 7DON button again this hangs up the telephone and puts it in Auto Standby External Call 1 Press The handset starts to establish a connection with the base unit If the connection is mad...

Страница 41: ...onds The LED turns on 3 When you finish the call place the handset back in the charging unit AutoStandby automatically hangs up the telephone or press 7DON to hang up the telephone External Call 1 When you receive a call the handset rings and the LCD displays 1 5 1 1 The LED blinks 2 Pick up the handset The AutoTalk feature allows you to answer the call immediately Note If the handset is not in th...

Страница 42: ...Press 7DON and then 5HGLDO The last number called is redialed Note If you are using the Strata CTX system the 5HGLDO button works only with the last dialed number that was answered If you dial a number and receive no answer the 5HGLDO button will not use that number as the last one dialed Retrieve Messages Press 0VJ when you see the envelope icon on the LCD to retrieve your message s Conference a ...

Страница 43: ... call press QI 7UQ You hear dial tone 2 Call another station or outside line 3 When the called party answers press QI 7UQ If you receive a busy tone or no answer press QI 7UQ again to return to the original connection All parties are conferenced 4 Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties To transfer conference control 1 Do ...

Страница 44: ... 7UQ and dialing another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press QI 7UQ You hear dial tone 2 Dial an outside line access code and outside telephone number 3 After the party answers press QI 7UQ All parties ...

Страница 45: ... telephone and press 7DON on the DKT2204 CT DKT2304 CT handset 2 Pick up the cordless telephone and press the flashing Line LED The call is now transferred to the DKT2204 CT DKT2304 CT handset and the DKT telephone is disconnected Switch a Call to the Desk Telephone 1 Press ROG on the DKT2204 CT DKT2304 CT handset 2 Pick up the DKT telephone and press the flashing Line LED The cordless telephone i...

Страница 46: ...Handset Operation Switch a Call to the Desk Telephone 36 Strata CTX DKT2204 CT DKT2304 CT Cordless Digital Telephones 06 03 ...

Страница 47: ...stem installation See your System Administrator for the features that have been assigned If you are not using these buttons for the assigned features you can invoke the features with access codes Please see Table 3 below for access code sequences that match your Toshiba telephone system For detailed feature descriptions see the Strata CTX DKT IPT Telephone User Guide Table 3 Feature Access Codes F...

Страница 48: ...er to be picked up Incoming Directed Extension Pickup Ext button Ext Number Directed DN Pickup of either Ringing or Held Call Ext button Ext Number On hold Local Retrieve Ext button On hold Remote Retrieve Ext button Remote Ext No On hold Outside line Retrieve Ext button Line on hold On hold Directed Extension Retrieve Ext button Ext No on hold Conferencing Three Way Dialing Dial Dial DISA Securit...

Страница 49: ...e a received MW Activate MW at another Station without Ringing Ext no Cancel MW at another Station without Ringing Ext no Messaging Advisory Advisory Message Activation Message No Advisory Message Cancellation Network Access Code Private Network Private Network No Night Ring Answer Off hook Call Announce Manual Mode Voice First Tone First or Override Busy Do Not Disturb Executive Paging Page All G...

Страница 50: ...er 000 099 Index Number 100 199 Index Number 200 299 Index Number 300 399 Index Number 400 499 Index Number 500 599 Index Number 600 699 Index Number 700 799 Start Application Substitution of Dial Substitution of Dial Travelling Class Override Enter Code Change Code Index Number old Code new Code User Programming Mode Voice Mail VM Direct Transfer to Voice Mail Ext Number Volume Control Beep Volum...

Страница 51: ...ss ext button tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button dial the dest ext no tone timer tone Busy No Answer to outside telephone no Press ext button outside line access code dest telephone no timer tone Cancel Press ext button tone Call Forward Incoming Line Calls Forward incoming line calls only All Calls to an ext Press ext button t...

Страница 52: ...s ext no enter other telephone s CF pass code dest telephone no tone Busy to outside telephone no Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code outside line access code dest telephone no tone No Answer to an ext Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer tone No Answer...

Страница 53: ...r to an ext Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer No Answer to outside telephone no Press ext button tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer tone Busy No Answer to an ext Press ext button tone dial the other telephon...

Страница 54: ...Feature Access Codes Switch a Call to the Desk Telephone 44 Strata CTX DKT2204 CT DKT2304 CT Cordless Digital Telephones 06 03 ...

Страница 55: ... Radio interference Telephone line problems More than one cordless telephone Privacy Specifications Troubleshooting If your cordless telephone is not performing to your expectations try the suggestions in Table 5 If you are still unable to resolve the problem contact your telephone System Administrator Important Do not attempt to service this unit yourself All service must be done by qualified ser...

Страница 56: ...t the charging contacts on the handset and charging unit are clean Conversation is interrupted frequently Make sure that the base unit antenna is fully vertical Move closer to the base unit Check for low battery warning Warning tone and NO SERVICE message Move closer to the base unit Make sure the AC adapter is plugged into the base unit and wall outlet Handset doesn t ring The battery pack may be...

Страница 57: ... on the LCD shown right and the handset beeps Low battery symptoms are On a call All buttons and functions operate Handset beeps once every three seconds Note To continue your call you must replace the battery pack within 20 seconds In standby mode None of the buttons operate LCD messages are cleared Handset beeps every 15 seconds for three minutes Cannot make or receive call To restore your batte...

Страница 58: ... charge the spare battery pack with or without the handset in the front slot 1 Slide the spare battery pack into the second slot in the charging unit until the retaining clip snaps over the top of the pack 2 Make sure the 77 5 indicator lights If the 77 5 indicator doesn t light check to see that the AC adapter is plugged in and that the battery pack is making good contact with the unit s charging...

Страница 59: ... the distribution of the telephones in a facility If your cordless digital telephones are disbursed throughout a facility there should not be contention for channels If there are more than 10 cordless digital telephones in one area and 10 users are using their cordless telephones an 11th user would not be able to connect at that time DKT2304 CT The DKT2304 CT cordless handset has 30 operating chan...

Страница 60: ... them 12 feet apart If you have four to 10 cordless telephones put them 20 feet apart If you want to use more than one cordless telephone in your office they must operate on different channels Press the KDQQHO DKT2204 CT DKT2304 CT button on the handset to select a channel that provides the clearest communication Radio Interference Radio interference occasionally interrupts conversations which doe...

Страница 61: ...ve it disconnected until the trouble has been corrected Privacy Cordless telephones are radio devices Communications between the handset and base unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways Because of the inherent physical properties of radio waves your communications can be received by radio receiving devices other than your o...

Страница 62: ...pter Size Width 4 25 inches Depth 7 5 inches Height 2 25 inches Width 4 25 inches Depth 7 5 8 inches Height 2 25 inches Weight Approximately 15 4 oz Approximately 13 7 oz Handset Receive Transmit Frequency 902 928 MHz 905 925 MHz 30 channels Power Requirements Nickel cadmium battery pack Ni MH Battery Pack Size Width 2 1 5 inches Depth 1 2 3 inches Height 8 2 3 inches with antenna Width 2 inches D...

Страница 63: ...e unit 9 18 antenna 23 battery 10 15 charging 24 charging spare packs 48 install in handset 23 low 47 removing and charging 24 warnings 15 belt clip 25 benefits 3 buttons F1 F4 feature 29 fixed 6 8 C call hold 32 park 38 pickup 38 charging unit 10 18 cleaning contacts 48 conference 6 8 calls 32 33 38 Strata CTX calls 33 voice mail 34 connect and apply power 18 connect telephone cables 17 D digital...

Страница 64: ...y 9 LCR dialing out 39 M making calls 30 memory 29 message retrieve 32 waiting 39 message waiting 3 9 messaging advisory 39 mute 6 8 28 N narrow band technology 2 network access 39 night ring answer 39 O off hook call announce OCA 39 on hold calls 32 override access codes 39 travelling class 40 P paging access codes 39 park 38 performance 50 privacy 51 private network access 39 R radio interferenc...

Страница 65: ...en desk cordless 35 T telephone line problems 50 transfer calls 6 8 32 travelling class override 40 troubleshooting 45 two tandem CO line connection 34 U user programming 40 V voice mail access codes 40 conference 34 volume control 40 W wall installation charging unit wall mounting 21 direct wall mounting 20 standard wall plate mounting 19 ...

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