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5.TROUBLESHOOTING
40
5.1 Error Messages (Cont.)
Error Messages
Problems/Cause
Solutions
CUTTER ERROR
(Only when the cutter
module is installed on
the printer.)
1. The media is jammed in the cutter.
1. Remove the jammed media. Press the
[RESTART]
key. If this does not
solve the problem, turn off the printer,
and call a TOSHIBA TEC authorised
service representative.
Section 4.1.3
.
2. The Cutter Cover is not attached
properly.
2. Attach the Cutter Cover properly.
NO PAPER
1. The media has run out.
1. Load new media. Press the
[RESTART]
key.
Section 2.3.1
.
2. The media is not loaded properly.
2. Reload the media correctly. Press the
[RESTART]
key.
Section 2.3.1
.
3. The media sensor position has not
been adjusted properly.
3.
Adjust the sensor position. Press the
[RESTART]
key.
Section 2.3.1.
4. Media sensor has not been properly
calibrated for the media being used.
4
.
Refer to
“
Key Operation
Specification”
to set the threshold. If
this does not solve the problem, turn
off the printer, and call a TOSHIBA
TEC authorised service representative.
5. The media is slack.
5. Take up any slack in the media.
RIBBON ERROR
1. The ribbon is not fed properly.
1. Remove the ribbon and check the
status of the ribbon. Replace the
ribbon if necessary. If the problem is
not solved, turn off the printer, and
call a TOSHIBA TEC authorised
service representative.
2. The ribbon is not loaded.
2. Load a ribbon.
Section 2.3.2
3. The ribbon sensor has a problem.
3. Turn off the printer and call a
TOSHIBA TEC authorised service
representative.
NO RIBBON
The ribbon has run out.
Load a new ribbon. Press the
[RESTART]
key.
Section 2.3.2
.
REWIND FULL
The Built-in Rewinder Unit is full.
Remove the backing paper from the Built-
In Rewinder Unit. Press the
[RESTART]
key.
EXCESS HEAD TEMP
The Print Head has overheated.
Turn off the printer and allow it to cool
down for about 3 minutes. If this does not
solve the problem call a TOSHIBA TEC
authorised service representative.
HEAD ERROR
There is a problem with the Print Head.
Replace the Print Head.
POWER FAILURE
A momentary power failure has
occurred.
Check that the power source, which
supplies power to the printer, is the
correct rating. If the printer shares the
same power outlet with other electrical
appliances that consume large amounts of
power, use a different outlet.