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If Something Goes Wrong
Problems that are easy to fix
3
Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
4
Close the remaining programs one by one by selecting the
program name, then End Task.
To power off your computer, do one of the following:
If you are not connected to a domain server:
1
Click Start, Turn off computer.
The Turn off computer window appears.
2
Click Turn Off.
The computer turns off.
If you are connected to a domain server:
1
Click Start, Shut down.
The Shut Down window appears.
2
Select Shut down from the drop-down list.
3
Click OK.
The computer shuts down completely.
Your program performs an illegal operation.
If you receive the message, “
Your program has performed an illegal
operation
,
”
close the window and continue working. If it happens again,
record the details of the message and consult the software manufacturer.
To record the details:
1
Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2
Press
Ctrl
+
C
to copy the text to the clipboard.
3
Open Notepad (click Start, All Programs, Accessories and
then click Notepad).
4
Press
Ctrl
+
V
to paste the details into Notepad.
5
Add a paragraph break and type some notes describing what
you were doing when you received the message and how the
error can be reproduced.
6
Save the file and refer to it when you contact the software
manufacturer.
