202
Troubleshooting Guide
Problems when you turn on the computer
The message “Password=” appears after the Toshiba logo is
displayed.
This message is displayed when the password has been set. If this
message appears, enter the password and then press
Enter
. Three
consecutive mistakes in entering the password turns off the
computer.
You press the power button and hear the system start, but
you receive a hard disk drive (HDD) error message.
There may be a problem starting Windows from your hard disk.
Follow these steps:
CAUTION: Before using the Toshiba Companion Diskette,
make sure that your computer has the same operating
system as that which is stored on the Toshiba Companion
Diskette or additional problems may result.
1
Connect the external diskette drive. See
external diskette drive” on page 64
for more information.
2
Insert the Toshiba Companion Diskette into the diskette drive.
3
Restart your computer and press
F
when the system starts.
This command instructs the computer to start from the
diskette drive.
The message “
Welcome to Toshiba Companion Diskette
” appears
on your screen.
4
Press
Enter.
The Toshiba Companion Diskette Main Menu displays a list
of options.
5
Choose Exit to DOS, and press
Enter.
The MS-DOS prompt
A:>
appears.
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