English
- 50 -
English
CONSUMER PRODUCTS – EUROPEAN STANDARD WARRANTY –
ENGLISH
1
EN
CONSUMER PRODUCTS
EUROPEAN STANDARD WARRANTY
WARRANTY COVERAGE
a. System Warranty
The Toshiba Limited Warranty is applicable to all “Systems”
sold since 01.01.2013. Toshiba warrants any Toshiba TV,
Blu-ray-/DVD-Player, Satellite Receiver as well as TV-Ac-
cessory (“System”) first sold to an end-user to be free from
defects in components and workmanship under normal use
for the duration of the warranty period which is twelve (12)
months (Warranty Period), provided that any claims under
this Limited Warranty must be applied for within the Warranty
Period. The warranty period commences on the original date
of purchase. Your original purchase invoice (sales receipt),
showing the date of purchase, model number and serial
number of the System, is your proof of the date of purchase.
This warranty is only applicable in countries which are
covered under this Limited Warranty for your product,
i.e. any country where Toshiba or its Authorised Service
Providers offer warranty service subject to the terms and
conditions provided in this warranty. You will find the list of
covered countries at the end of this booklet.
This warranty covers the costs of service parts and labour
required to restore your System to full working order. Toshi
-
ba will, at its option, repair or replace any defective Sys
-
tems or parts thereof covered by this warranty with new or
factory refurbished parts or Systems that are equal to new
products in performance. A System or part that is repaired
or replaced under this Limited Warranty shall be covered
for the remainder of the original warranty period applying
to the System or part, or for three months (3), whichever is
longer. All exchanged parts and Systems replaced under
this warranty will become the property of Toshiba. Further
claims against Toshiba are expressly excluded.
This Limited Warranty is a commercial warranty granted by
Toshiba and it does not affect your statutory rights, which
may provide for additional rights available to consumers.
b. Customer Replaceable Units
Toshiba may service Customer Replaceable Units such
as TV stands or remote control to end-user by shipment.
Upon receipt by the end-user of the replacement part, the
original part becomes the property of Toshiba. If requested
by Toshiba, the original part should be returned to Toshiba
at Toshiba’s expense. In the event that the original part is
not received by Toshiba within fifteen (15) working days fol
-
lowing end-user’s receipt of the shipment instructions, end-
user will be charged the retail value of the replacement part.
WARRANTY EXCLUSIONS AND
DISCLAIMER
The Limited Warranty with respect to your System is sub-
ject to the following exclusions and limitations:
a. Exclusions
This Limited Warranty does not extend to:
1. Any System not manufactured by or for Toshiba, or sold
to an end-user in a country not covered under this war-
ranty.
2. Any System that has been damaged or rendered de-
fective (a) as a result of use of the System other than
for its normal intended use, failure to use the System
in accordance with the User’s Manual or other misuse,
abuse, or negligence to the System; (b) by the use of
parts not manufactured or sold by Toshiba; (c) by modi
-
fication of the System; (d) as a result of service by any
-
one other than Toshiba or a Toshiba Authorised Ser-
vice Provider; (e) by improper transportation or packing
when returning the System to Toshiba or a Toshiba Au-
thorised Service Provider; or (f) by improper installation
of third party products (e. g. memory expansion cards).
3. Any System or parts thereof from which labels or serial
numbers have been modified or made illegible.
4. Regular maintenance, inspection, fair wear and tear of
consumable parts, e. g. remote control.
5. Cosmetic damages such as scratches and dents,
scratched, faded or discolored frames, covers and
plastics.
6. Commercial or professional use of the System.
7. Environmental damages and/or defects resulting from
smoke, dust, carbon black or other external influences.
8. Defects due to force majeur as e.g. lightning, water, fire,
incorrect voltage, insufficient ventilation.
If Toshiba’s operating and maintenance instructions are
not complied with, replacement parts or materials are used
which do not correspond to the original specifications, or
interventions are carried out through unqualified personnel
or if the System shows any indication of misuse, overuse,
negligent handling you will have to furnish proof that the
defect was not caused by one of these circumstances.
