38
A
Yes. You must ensure that the
aerial lead
is
connected
directly to the TV
and not the VCR.
Q
Can anything else cause a poor picture?
A
When using an external source, for instance, a poor
quality video tape, if there is little or no colour,
improvements may sometimes be achieved. The
television is factory set to
AUTO
in the
Set up
menu to
automatically display the best colour system.
To check that you have the best colour…
From the
Set up
menu select
Colour
.
With the
S
or
R
button, choose between
AUTO
,
PAL
,
SECAM
,
NTSC 4. 43
or
3. 58
.
A
Check the
Scart lead
connection.
Q
Why is the video picture good but there is no sound?
A
Blue screen
in the
Feature menu
is
ON
. When
no signal is being received, the TV will turn off the
sound and switch the TV screen to blue. After 20 minutes
the TV will switch to Standby mode.
Q
Why has the screen turned blue?
EXIT
: To exit
1
2
Q
There IS a picture, but why is there little or no colour?
Set up
Colour
AUTO
Auto tuning
Manual tuning
Programme sorting
Teletext
A
Make sure you have connected the VCR/DVD player
using a
Scart lead
and
see page 37
for
connections.
Q
A
Check that the correct
input
has been chosen.
See
AV connections
.
Q
Why can’t I see the video tape/DVD I am playing?
Why is the video recorder/DVD picture in black and white?
A
You are in
analogue
mode. Press the
ATV/DTV
button.
Q
Why can’t I see the
DTV MAIN MENU
Q
uestions
and
A
nswers
…
If you experience what seem like problems operating your TV, we
recommend you read through the simple checks below and on
pages 39 and 40
before calling the
helpline
.
A
Check that the mains switch is on and check all the
connections. Press the Standby button
i
on the
remote control to make sure that the TV is not in Standby
mode. Press a number button on the remote control to
cancel any
Timer off
setting.
Why is there no sound or picture?
Q
?
For television
operation
queries, please
ring the
helpline…
Remember…
A
The
digital
programme you are on is not broadcasting
digital text. Try another
digital
programme.
Q
Why can’t the
digital
text service be seen?
A
You have chosen to
Lock
the programme. See the
Parental control
pages.
Q
Why does the
LOCKED CHANNEL
display come up?
FOR YOUR GUIDANCE
A
Check the signal level.
Press the
DTV MENU
button then with the
Q
or
P
button highlight
Setup
and press
SELECT
. Then highlight
Manual Tune
and press
SELECT
.
As long as the signal level bar is green the signal is good.
If the bar is yellow/red the signal is poor and you should
contact your aerial technician.
Q
Why am I not receiving a clear
digital
picture?
A
Check the signal level in
Manual Tune
.
Check the aerial. You may have to contact your
aerial technician to re-position the aerial.
Check the connections and cables. The cables may be
defective and require replacement.
Q
Why does the picture and sound breakup ‘mosaic’
or the image freeze?
