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25
Troubleshooting
Toro designed and built your lawn mower for trouble-free operation. Check the following components and items carefully.
If a problem continues, call 1-877-636-iMow (1-877-636-4669) for service.
PROBLEM
POSSIBLE CAUSES
CORRECTIVE ACTION
Lawn mower does not start (
No
Wire Signal display)
1. The perimeter switch is not
turned on or is not properly
connected.
2. The perimeter wire is damaged
or cut.
3. The lawn mower is directly on
the perimeter wire.
1. Make sure that the perimeter
switch is turned on and
properly connected.
2. Look at the perimeter switch
(Wire Disconnected Indicator)
and check for a broken or cut
perimeter wire; repair the wire
if necessary.
3. Move the lawn mower off the
perimeter wire and press the
Go button.
Lawn mower does not start (
Path
Blocked display)
1. The lawn mower bumps into an
obstacle at the beginning of its
motion.
1. Move the lawn mower away
from the obstacle and press the
Go button.
Lawn mower does not start (
Wire
Too Close display)
1. The lawn mower is initiated
over or too close to the
perimeter wire.
1. Move the lawn mower away
from the perimeter wire.
Lawn mower strikes an object
while mowing the edge
1. The perimeter wire is too close
to the object.
1. Set the wire at a greater
distance from the obstacle.
Lawn mower stops (
Recharge
Battery display)
1. The battery pack is not
charged.
1. Charge the battery pack for 24
hours.
Lawn mower stops (
User Help
Needed display)
1. The lawn mower is stuck.
2. The lawn mower is trapped
between two obstacles.
1. Move the lawn mower.
2. Set the lawn mower away from
the obstacles.
Lawn mower does not cut the
grass (
Mowing Problem display)
1. The cutting height is too low.
2. The grass is wet.
3. The underside of lawn mower
deck is clogged with clippings.
4. The grass is too tall for the
lawn mower.
1. Raise the cutting height.
2. Allow the grass to dry before
mowing.
3. Clean the underside of the lawn
mower deck.
4. Cut the grass with a
conventional lawn mower, then
mow again with the robotic
lawn mower to the final height.
Lawn mower moves but does not
mow (
Normal display)
1. The lawn mower is set to
Mowing Off.
1. If so, change to
Mowing On in
the preferences menu.