The Toro Warranty
SWS
Turf Renovation
and
Tree Care
A limited warranty (see warranty periods below)
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to an
agreement between them, jointly warrant your Toro Products listed below to
be free from defects in materials or workmanship.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the date of purchase:
Products
Warranty Period
Turf Renovation
Walk-Behind Aerator
1 year
•
Engine
2 years
Stand-On Aerator
1 year
•
Battery
90 days Parts and Labor
1 year Parts Only
•
Engine
2 years
Dethatcher
1 year
•
Engine
2 years
Turf Seeder
1 year
•
Engine
2 years
Tree Care
Log Splitter
1 year
•
Battery
90 days Parts and Labor
1 year Parts Only
•
Engine
2 years
Stump Grinder
1 year
•
Engine
2 years
Brush Chipper
1 year
•
Battery
90 days Parts and Labor
1 year Parts Only
•
Engine
3 years
Walk-Behind Rotary Broom
1 year
•
Engine
2 years
Where a warrantable condition exists, we will repair the Product at no cost
to you including diagnosis, labor, and parts.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure
**
:
1.
Contact any Authorized Servicing Outlet to arrange service at their
dealership. To locate one convenient to you, access our website at
www.Toro.com. Select “Where to Buy” and select “Contractor” under
product type. You may also call our toll free number below.
2.
Bring the product and your proof of purchase (sales receipt) to them.
3.
If for any reason you are dissatisfied with the Service Outlet’s analysis
or with the assistance provided, contact us at:
SWS Customer Care Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll Free: 888-384-9940
**
Toro Authorized Rental Customers who have purchased products directly from Toro and have
signed the Toro Rental Customer Agreement have the ability to perform their own warranty work.
Please visit Toro’s Rental Portal for electronic warranty clam filing procedures or call the toll free
number above.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the
Operator’s Manual
. Such routine maintenance,
whether performed by a dealer or by you, is at your expense. Parts
scheduled for replacement as required maintenance (“Maintenance Parts”),
are warranted for the period of time up to the scheduled replacement time
for that part. Failure to perform required maintenance and adjustments can
be grounds for disallowing a warranty claim.
Items and Conditions Not Covered
Not all product failures or malfunctions that occur during the warranty period
are defects in materials or workmanship. This express warranty does not
cover the following:
•
Product failures which result from installation and use of add-on,
modified, or unapproved accessories
•
Failure to perform required maintenance and/or adjustments
•
Repairs necessary due to failure to follow recommended fuel
procedure (consult
Operator's Manual
for more details)
–
Removing contaminants from the fuel system is not covered
–
Use of old fuel (more than one month old) or fuel which contains
more than 10% ethanol or more that 15% MTBE
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Product failures which result from operating the product in an abusive,
negligent or reckless manner
•
Parts subject to consumption through use unless found to be defective.
Examples of parts which are consumed, include, belts, cutters, blades,
teeth, spark plugs, tires, filters, etc.
•
Failures caused by outside influence include, weather, storage,
contamination, lubricants, additives, or chemicals, etc.
•
Normal “wear and tear” items incudes painted surfaces and scratched
decals, etc.
•
Any component covered by a separate manufacturer’s warranty
•
Pickup and delivery charges
General Conditions
Repair by an Authorized Servicing Outlet or Self-Service as an Authorized
Rental Customer is your sole remedy under the warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with the
use of the Toro Products covered by this warranty, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under this warranty. All implied warranties of merchantability
and fitness for use are limited to the duration of this express warranty.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the
above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Except for the engine warranty coverage and the Emissions warranty
referenced below, if applicable, there is no other express warranty. The
Emissions Control System on your Product may be covered by a separate
warranty meeting requirements established by the U.S. Environmental
Protection Agency (EPA) or the California Air Resources Board (CARB).
Refer to the California Emission Control Warranty Statement supplied with
your Product or contained in the engine manufacturer’s documentation for
details.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee
policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining guarantee
information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
Australian Consumer Law:
Australian customers will find details relating to the Australian Consumer Law either inside the box or at your local Toro
Dealer.
374-0289 Rev C
