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12-month warranty
Life-time support
Please contact our customer service at
for warranty extension or any questions about the product.
WARRANTY
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•
Problem
Excessive noise.
UV Light not
illuminating
The air purifier
produces an
unpleasant smell.
Possible Solution
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•
•
•
Check for any foreign objects that may be in
contact with the fan.
Check if the filter is clogged and ready for
replacement.
Check that the air purifier has been
assembled correctly and the locking knob
has been tightened.
Check that the unit is on a level surface.
•
•
•
Contact our customer service for UVC light
replacement.
The first few times you use the air purifier, it
may produce a plastic smell. This is normal.
The air purifier may also produce an
unpleasant smell when the filter is dirty. In
this case, clean or replace the appropriate
filter.
However, if the appliance produces a burnt
smell even if removing filter, stop using and
contact our customer service immediately.
