TROUBLESHOOTING
WARNING!
Keep this instruction sheet for future reference as it includes important information.
The camera unit should be placed on a flat surface at least 3ft/0.9m away from the baby's cot.
Never place the camera unit in the baby's cot.
WARNING! STRANGULATION HAZARD
Keep cords out of reach of children. Do not use with an extension cord.
Children have strangled in cords.
Keep this cord out of the reach of children (more than 3ft/0.9m away). Check immediately the location of corded
monitors to make sure cords are out of arm’s reach of your baby and other young children.
The monitor must not be used in any other sleep environment. Check the location of the monitor periodically, as
what is within arm’s reach to a baby will change as the baby grows. Make sure the sensor cords are taut and not
dangling to reduce the strangulation hazard. Do not place furniture or other obstructions on the adaptor cords
and be sure to position them so that nobody can trip over them. Keep adaptor cords away from hot surfaces
such as radiators and central heating pipes. Be careful not to position the adaptor where a child might try to step
on it. Never use Tommee Tippee monitor adaptors with any other equipment. Nor should you use any other
adaptors with your Tommee Tippee monitor.
Please note that the adaptors become warm in use – this is quite normal and not a hazard. The adaptors convert
your AC power to a safe low DC voltage. Use the power adaptor provided. The product is only suitable for use for
cots and cotbeds that comply with EN716. Never immerse the sensor pad in liquid. To clean, wipe with a dry, lint
free cloth. Never place the connecting cord in contact with any moving objects, or near any heated surface.
Always ensure wires and cables are out of reach from your baby and younger children. Never place connecting
cords amongst your baby's bedding, the child could be strangled. Adult use only - keep out of reach of children
at all times. Do not allow child to play with it - it is not a toy. Make sure you store your monitor in a safe place
when not in use, away from heat and water. Take care not to drop either unit as this may affect the functioning of
your unit. When using your equipment, basic safety precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the following.
Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool. Use only the power cord and batteries included in this manual. Do not
dispose of batteries in a fire, they may explode. Check with local regulations for possible special disposal
instructions.
If you are having any problems in setting up your monitor or require any further information please visit our
website www.tommeetippee.com
No audio or video signal
is transmitted
Always transmitting
Out-of-range alarm
always on
Image on screen not
smooth or black and
white
Frequently showing low
battery on parent unit
Speaker has no sound on
Parent unit
Communication range
too short
No audio under split
screen mode
Camera Mic sensitivity is too low
AC adapter improperly connected in camera
Mic sensitivity is too high.
Screen On mode is activated without auto off
Camera is switched off or no power supply.
Distance between camera and Parent unit
exceeds operating range.
Pairing is lost or not performed properly.
Reaches the operating range limit.
Light intensity too low in baby’s room, camera
operates under night vision mode using infrared
LED as source of illumination.
Interference from other electronic devices such
as WiFi router.
Battery is low.
Screen on mode is activated without auto off.
Rechargeable battery is damaged.
Speaker is muted.
Too many partitions between
camera and parent unit.
Parent unit is listening to another camera.
Increase mic sensitivity using setting menu
on the Parent unit. Check connection.
Adjust mic sensitivity lower.
Set to auto off or VOX on.
Switch on camera or check AC adaptor.
Move camera and parent unit closer
together. Perform pairing again.
Move Parent unit closer to camera.
Increase light intensity of baby’s room or
adjust night vision changeover in setting
menu of the parent unit.
Move the source of interference
away from baby monitor.
Recharge battery using AC adaptor.
Set to auto off or VOX on mode.
Replace the battery.
Press volume up button to resume
output from speaker.
Re-locate camera and parent unit.
Press select button to switch listening to
your preferred camera.
Problem
Possible Causes
Solution
