ProPlex IQ One user manual version 1.6.8 122216
13
US
UK
527 Park Ave.
21 Armstrong Way
San Fernando, CA 91340
Southall, UB2 4SD England
Tel: +1 818.899.8818
Tel: +44 (0)20.8574.9700
Fax: +1 818.899.8813
Fax: +44 (0)20.8574.9701
www.tmb.com
www.tmb.com
R
ETURN
P
ROCEDURE
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be issued
for shipping the product to TMB, but TMB will pay the freight for return to the customer. Clearly label
package with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA #
will delay service. Please contact TMB and request an RMA # prior to shipping the unit. Be prepared to
provide the model number, serial number, and a brief description of the cause for the return. Be sure to
properly pack the unit; any shipping damage resulting from inadequate packaging is the customer’s
responsibility. TMB reserves the right to use its own discretion to repair or replace product(s). Proper UPS
packing or double-boxing will better ensure product integrity when shipped.
Note: If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
