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22
Troubleshooting
How to Reboot Device
Event
Guidance
1
Device does not
turn on
Connect charger to the unit and
charge the battery. If unit appears
to be fully charged and still does not
turn on, follow the “How to Reboot
Device” instructions from Pg. 22.
2
Device Battery Light
does not turn on
when charger is
attached
Ensure the factory provided charger
is plugged into a working outlet
and the charger is fully attached to
the unit.
3
Contact Indicator
Light does not turn
on when unit is in
contact with face
Check the unit is turned on. Ensure
the power button is not pressed
during treatment. Try after removing
makeup and/or lotions. Clean the tip
of the unit with wet wipes. Be sure
treatments are self-administered.
4
Unit does not vibrate/
detect any treatment
points
Follow instructions from “Contact
Indicator Light” event from
Troubleshooting Section. Ensure
metal portion of tip remains in
contact with your skin during the
treatment. Change Comfort Level
and try again.
Plug the device with the factory provided charger into
a standard power outlet.
Press and hold down the Power Button for 15 seconds
continuously and then let go. This will initiate a reset
of the device.
The device should now initiate a restart and will begin
charging. Charging is indicated by the blinking green
light.
Allow the device to charge for 2-3 hours or until
charging is complete. Charging completion is
indicated by the solid green light.
Once the green light is solid and not blinking,
disconnect the device from the charger.
1.
2.
3.
4.
5.
If the device still does not turn on, please repeat steps 1-5
above to reset the device charging system.
NOTE:
Use only the charger that came with the device packaging.
Other chargers are not authorized and may damage the device.
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