www.railking.com
© 2001 M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia Maryland 21046-1532.
Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year
Warranty
When you suspect an item is defective, please check the operator's manual for
standard operation and trouble-shooting techniques that may correct the
problem. Additional information may be found on the M.T.H. Website. Should
you still require service, follow the instructions below to obtain warranty
service.
First, e-mail, write, call or fax a M.T.H. Authorized Service Center (ASC) in your area to obtain
Repair Authorization. You can find the list of ASCs on the M.T.H. Website, www.mth-railking.com.
Authorized Service Centers are required to make warranty repairs on items sold
only
from that store;
all other repairs may-- or may not be done at the store's own discretion. If you did not purchase the
item directly from the ASC, you will need to select a National Authorized Service Center (NASC).
These centers are compensated by M.T.H. to perform warranty service for any customer whose
repair qualifies for warranty service. A list of NASC retailers can be located on the M.T.H. Website
or by calling 1-888-640-3700. Should the warranty no longer apply, you may choose either an ASC
or NASC retailer to service your M.T.H. Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and
plastic wrapping material to prevent damage to the merchandise. There is no need to return the
entire set if only one of the components is in need of repair
unless otherwise instructed by the
Service Center
.
The shipment must be prepaid and we recommend that it be insured. A cover letter
including your name, address, daytime phone number, e-mail address (if available), Return
Authorization number (if required by the service center, a copy of your sales receipt and a full
description of the problem must be included to facilitate the repairs. Please include the
description regardless of whether you discussed the problem with a service technician when
contacting the Service Center for your Return Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for
service. Authorized M.T.H. Service Centers are independently owned and operated and are not
agents or representatives of M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or
otherwise, for material left in their possession, or work done, by privately owned M.T.H. Authorized
Service Centers.
If you need assistance at any time email MTH Service at
, or call 410 381-
2580.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
See our website at
or call 1-888-640-3700 to identify an Authorized M.T.H. Train
Merchant near you.
www.mth-railking.com
