Tiandy 1.3MP Mini Bullet, Руководство пользователя

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6.3 Operation Failure
6.3.1 No correct connection of video on IE
Troubleshooting steps:
Make sure host IP address is in the same network segment with the camera.
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Attention
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Make routing if in different network segment.
Make sure to use IE at version 8.0 or higher;
Make sure driver for graphic card and DirectX are installed properly, it is
recommended to install the latest version driver;
Make to enable ActiveX plug-in;
Turn off Anti-virus software and firewall to test;
Delete the installed plug-in, download again and re-install to test;
Use another computer/host server to test;
Contact us if still had problem.
6.3.2 Cannot connect sub-stream
Possible Reason:
Access to camera are full.
6.4 Control Failure
It is able to control Pan/Tilt/Zoom in IE, but cannot control in the software.
Troubleshooting Steps:
Make sure the control protocol is correct.
Possible Reason:
Make sure address for PTZ camera is correct set in software
Please contact us if problem still remain.
6.5 Video Failure
6.5.1 Video display properly in the software, but it is unstable or
intermittent or lose frame.
Troubleshooting Steps:
Exit the software, check the CPU utilization of the computer, make sure the
computer configuration is capable to run the software and there is no virus;
Ping the camera from the computer to check whether there is dropout;
Test network bandwidth, if it is not enough or unstable, please contact the
Internet Service Provider;