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Scientific Grade Digital Video Camera

Chapter 8: Troubleshooting

ITN000089-D02, Rev H

Page 37

Chapter 8

Troubleshooting

8.1.

Interface

Problem

Symptoms

Possible Cause

Remedy

Green light on
power supply
does not come
on

1. No power to camera

2. Camera does not acquire

image

3. Software cannot find a

connected camera

1. Power supply not connected

2. Power strip not turned on

3. Bad power supply

1. Plug in power supply to outlet

2. Turn on power to power strip

3. Contact customer service for power

supply replacement

Software
cannot find a
connected
camera

1. Software does not display an

image

2. Only one “green” status light

on GigE connector on the back

of the camera (1500M-GE and

1500M-GE-TE only)

3. Software does not display a

connected camera

1.No power to camera

2. GigE cable not connected

3. Camera Link Cable not

connected

4. Camera Link Cable

connected to wrong port

5. Camera has yet to complete

“enumeration”

1. Connect camera power

2. Connect GigE cable to camera and

computer

3. Connect Camera Link Cable to

camera and computer

4. See Section 4.3 for connection

details.

5. Restart/refresh software after

camera has been powered on and

connected to host-PC for at least 30

seconds

Содержание 1500M Series

Страница 1: ...1500M Series Scientific Grade Digital Camera User Guide ...

Страница 2: ... 13 4 2 5 Custom Driver Installation Expert Mode 14 4 2 6 Installing 3rd Party Software Applications 15 4 3 Connecting the Camera 18 4 3 1 Multiple Camera Operation 19 4 4 Optical and Mechanical Mounting Considerations 20 4 4 1 Using a C Mount Lens 20 4 4 2 Mounting the Camera 20 4 4 3 Using the Camera with a Cage System 21 4 4 4 Compatible Adapters for the Camera 21 4 5 Optical Front End 21 4 5 1...

Страница 3: ...l Assembly 40 9 1 2 Standard Non Cooled Camera Precautions 40 9 1 3 TE Cooled Camera Precautions 40 9 1 4 Cleaning the Infrared Filter Standard and TE Cooled Cameras 41 Chapter 10 Regulatory 42 10 1 Waste Treatment is Your Own Responsibility 42 10 2 Ecological Background 42 10 3 Certifications and Compliance CE Declaration of Conformity 43 10 4 FCC Statement 44 10 5 Auxiliary I O Cable Requirement...

Страница 4: ...e Symbol Description Direct Current Alternating Current Both Direct and Alternating Current Earth Ground Terminal Protective Conductor Terminal Frame or Chassis Terminal Equipotentiality On Supply Off Supply In Position of a Bi Stable Push Control Out Position of a Bi Stable Push Control Caution Risk of Electric Shock Caution Hot Surface Caution Risk of Danger Warning Laser Radiation Caution Spinn...

Страница 5: ... since the electromagnetic field intensity may exceed the maximum allowed disturbance values according to EN50082 1 CAUTION Check the supply voltage of the system BEFORE plugging in the power supply Make sure the included power cord is the correct type for the service you are connecting to AND connected to a properly grounded power outlet 100 240 VAC 50 60 Hz There are NO user accessible fuses in ...

Страница 6: ...n snow and humidity Do not expose to mechanical or thermal extremes Protect the equipment from rapid variation in temperature Handle all connectors with care Do not use unnecessary force as this may damage the connectors Clean using a soft lint free cloth Use of isopropyl alcohol is permitted however do not immerse in any liquid or solvent Clean any accessible optical surfaces with an appropriate ...

Страница 7: ...camera and it is meant to be a companion to the ThorCam User Manual and the SDK 3 2 Receiving and Unpacking Your 1500M camera was thoroughly tested and carefully packed at the factory Once the camera shipment is accepted for delivery the carrier assumes full responsibility for its safe arrival Should you receive your shipment with any damage concealed or apparent please contact the carrier at once...

Страница 8: ...udes VisionLink F4 Camera Link Board and 5 m Camera Link Cable Accessories Regulated switch mode Power Supply with 72 cord Supplied line cord appropriate for user s country or region Spanner Wrench Lens cap and IR filter removal tool Included Software Thorlabs Camera Software and SDK Available for download from www thorlabs com Figure 1 Available Camera Configurations 3 3 1 Optional Items Auxiliar...

Страница 9: ...ng necessary precautions install the Intel PCIe GigE adapter 3 Turn on the computer and accept Windows driver recommendations for the newly installed hardware 4 Run the software installer follow the steps outlined in the next section including driver installation 5 Connect then power on camera and run ThorCam application software 4 1 2 Camera Link System If you purchased a Camera Link camera an ED...

Страница 10: ... Run Install_Thorlabs_Camera_Software hta option then press the Install Software button Note Once the Install Software button is pressed it may take a few minutes for the installer to determine your computer s configuration We thank you for your patience 4 2 2 Typical Installation The information provided in this section is meant to describe the steps required for a typical system involving a sing...

Страница 11: ...Scientific Grade Digital Video Camera Chapter 4 Setup Installation ITN000089 D02 Rev H Page 11 Proceed to Driver Installation Next Page ...

Страница 12: ...Scientific Grade Digital Video Camera Chapter 4 Setup Installation ITN000089 D02 Rev H Page 12 4 2 3 Driver Installation ...

Страница 13: ... for special circumstances See below for a depiction of the custom setup process Typical Setup is complete you may now proceed to Section 4 3 that will describe how to connect and power on your camera Once the camera is connected and powered up follow the steps below from your Start Menu Start Thorlabs Scientific Imaging ThorCam ...

Страница 14: ...Scientific Grade Digital Video Camera Chapter 4 Setup Installation ITN000089 D02 Rev H Page 14 4 2 5 Custom Driver Installation Expert Mode See below for the custom driver installation process ...

Страница 15: ... mode of operation is for example to use ThorCam or Micro manager for acquisition and then analyze saved images via ImageJ To install a plug in please follow the steps shown below and run the Setup utilities related to the 3rd party applications that you wish to use Select the 3rd party software of choice and run the Setup exe application to install the plug in Follow the steps until Setup exits T...

Страница 16: ...and it is not necessary to install ImageJ using a Custom or Complete installation option Before using your camera within Micro manager first make sure that your camera is properly installed and powered ON You may run a session of ThorCam to confirm that the camera software and drivers are properly installed Then shut down your ThorCam session and start a Micro manager session The following steps l...

Страница 17: ...Scientific Grade Digital Video Camera Chapter 4 Setup Installation ITN000089 D02 Rev H Page 17 ...

Страница 18: ...it Ethernet GigE Cable Connect the Ethernet cable to the port on the camera labeled GigE Connect the other end into the port of the Intel Gigabit CT PCI Express desktop adapter installed in the computer If you are utilizing a Camera Link Cable Connect the camera link cable into the port labeled CAMERA LINK Connect the other end into the port of the EDT VisionLink F4 camera link card installed in t...

Страница 19: ...n is required it is recommended that a Gigabit Ethernet switch topology be setup as shown below When multiple cameras are connected and powered on they will be visible in the Image Detector dropdown of Hardware Setup panel Both control and display revert to the camera that is selected from the dropdown menu Figure 3 Gigabit Ethernet Switch Topology Setup ...

Страница 20: ...ble lenses To accommodate the variation in commercially available lenses the camera has an adjustable flange focal range of 1 5 mm A procedure to set the flange focal distance is described in the next section Figure 4 Camera Shown with C Mount Lens not supplied Using the C Mount Adapter 4 4 2 Mounting the Camera On most commercial microscopes the use of a 0 63x adapter is recommended in order to m...

Страница 21: ...stem For more information on Thorlabs 60 mm Cage system components please visit www thorlabs com Figure 7 Camera Shown as Part of a 60 mm Thorlabs Cage System 4 4 4 Compatible Adapters for the Camera The cameras standard C mount 1 000 32 threading may be adapted with thread to thread adapters For example Thorlabs SM1A9 or SM1A9TS adapter with external c mount threads and internal SM1 1 035 40 thre...

Страница 22: ...H Page 22 Figure 9 Exploded View of Optical and Mechanical Components Figure 10 Optical and Mechanical Sub Assemblies Figure 11 Reverse View Showing IR Filter and Associated Components IR blocking filter Filter retaining ring Lens cap and filter removal tool C mount adapter and lock nut ...

Страница 23: ...ling the filter retaining ring the lens cap has two metallic prongs inserts which allows it to also be reversed and used as a tool for removing or installing the filter retaining ring The metal prongs are sized to fit into the two holes in the filter retaining ring which can then be screwed into the back of the c mount adapter ring A groove in the back of the c mount adapter ring accommodates the ...

Страница 24: ...lled filter Follow the steps below to remove the C mount ring assembly Note Re adjustment of the lens back focus will be required after re assembly See the Back Focus Adjustment in Section 4 6 3 1 Loosen the lens mount lock ring with the supplied wrench Figure 13 Loosening the C mount and IR Block Filter Assembly from Camera 2 Unscrew the C mount lock ring assembly from the camera body and remove ...

Страница 25: ...d dust and debris may collect on the CCD faceplate Please use every precaution to avoid contact with the CCD faceplate and to keep the camera securely mounted to the optical system or capped when not in use Removal of the Filter form the C mount Adapter 1 Hold the lens cap with the pins sticking upward in one hand 2 Lower the C mount adapter on to the pins with the other hand 3 Hold the lens cap a...

Страница 26: ... that result in a live image 6 Set Camera Lens Focus to infinity 7 Adjust Camera Lens Iris to obtain a viewable image 8 Point the camera to an object far away which is at infinity 9 Adjust C mount lens ring on the camera until image is at best focus 10 When image is in sharp focus lens Back Focus is properly set 11 Tighten the Tapered Lock Ring using the Focusing wrench to secure setting Figure 16...

Страница 27: ...1 signal The CC1 signal driven from the host is one of the software controlled trigger signals for the camera The CC1 signal is brought out of the camera as CC1_OUT to allow triggering of other devices Pin 3 TRIGGER_IN Input TRIGGER is a TTL input used to trigger exposures on the transition from the HIGH state to LOW state Pin 4 GND This is the electrical ground for the camera signals Pin 5 FVAL O...

Страница 28: ...e fabricated using shielded twisted pair cabling with the addition of Wurth Electronics p n 74271132S ferrite core Laird 28A0434 0A2 or other equivalent parts installed on the cable within 1 of the end that mates with the camera Failure to do so results in levels of radiated RF emissions above those allowed by law Refer to Section 10 5 A 10 foot long 3m auxiliary I O cable and interconnect break o...

Страница 29: ...cted as instructed turn on the camera power supply A green indicator on the supply indicates it is operating In the case of Gigabit Ethernet cameras two green indicators should light on the camera s Gigabit Ethernet connector several seconds after power is applied Important An orange light indicates a 10 100 connection not a Gigabit Ethernet connection If this occurs check that the camera is conne...

Страница 30: ...Scientific Grade Digital Video Camera Chapter 5 Operation ITN000089 D02 Rev H Page 30 Figure 19 Timing Diagram Standard Frames per Trigger 1 Figure 20 Timing Diagram Bulb Mode ...

Страница 31: ...l Size 6 45 µm X 6 45 µm Optical Format 2 3 Format 11mm diagonal Peak Quantum Efficiency 60 at 500 nm 6 2 Quantum Efficiency An IR blocking filter is typically installed This filter may be removed if NIR responsivity is desired See Section 6 3 for specifications related to the IR blocking filter 0 10 20 30 40 50 60 70 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1000 1050 1100 Q...

Страница 32: ...pecifications ITN000089 D02 Rev H Page 32 6 3 IR Blocking Filter Figure 21 IR Blocking Filter Dimensions Figure 22 IR Blocking Filter Transmissivity Curve 0 10 20 30 40 50 60 70 80 90 100 400 500 600 700 800 900 1000 1100 Transmissivity Wavelength nm ...

Страница 33: ...bits ADC Gain 0 to 1023 counts Optical Black Clamp 0 to 1023 counts Vertical Hardware Binning 1 to 24 Region of Interest 1 x 1 pixel to 1392 x 1040 pixels rectangular Read Noise 10e at 20 MHz Exposure time increment varies with operating mode 6 4 1 Example Frame Rates Example Frame Rates 1 ms Exposure Time 20 MHz 40 MHz Full Sensor 1392 x 1040 12 fps 23 fps Full Sensor Bin by 2 696 x 520 23 fps 41...

Страница 34: ...Scientific Grade Digital Video Camera Chapter 7 Mechanical Drawings ITN000089 D02 Rev H Page 34 Chapter 7 Mechanical Drawings 7 1 1500M GE TE 7 2 1500M GE ...

Страница 35: ...Scientific Grade Digital Video Camera Chapter 7 Mechanical Drawings ITN000089 D02 Rev H Page 35 7 3 1500M CL TE 7 4 1500M CL ...

Страница 36: ...Scientific Grade Digital Video Camera Chapter 7 Mechanical Drawings ITN000089 D02 Rev H Page 36 7 5 Switching Power Supply ...

Страница 37: ...wer supply replacement Software cannot find a connected camera 1 Software does not display an image 2 Only one green status light on GigE connector on the back of the camera 1500M GE and 1500M GE TE only 3 Software does not display a connected camera 1 No power to camera 2 GigE cable not connected 3 Camera Link Cable not connected 4 Camera Link Cable connected to wrong port 5 Camera has yet to com...

Страница 38: ...ungloved hand 1 Camera is too hot to hold with an ungloved hand 2 Poor image quality 1 Camera is not properly ventilated 2 Electronics failure 1 Remove any obstructions or provide adequate ventilation around camera 2 Contact customer service Camera does not feel warm at all 1 Camera is not warm or feels cold to the touch 1 Camera not connected 2 TE cooler is not enabled in Software This is only fo...

Страница 39: ...ly is switched on 2 Make sure the power and signal cables are connected 3 Make sure cable is plugged into channel closest to the PC motherboard 4 Try a different set of cables of the lights don t blink on GigE connector on camera Insufficient illumination Images are all black 1 Exposure time too low 2 No light going to the camera 1 Make sure that exposure time is greater than 0 if the exposure is ...

Страница 40: ...r optical assembly caused by customer cleaning or misuse To ensure optimum image quality with any TSI camera do not remove the protective lens mount cap until ready to mount the camera on the application If the camera is removed from the application immediately replace the cap Doing so will keep dust and other contaminants from accumulating on the optical surfaces In addition please note the follo...

Страница 41: ... 2 Carefully loosen the lens mount lock ring using the supplied TSI lock ring wrench 3 Orient the camera so that the lens mount is pointing downward and carefully unscrew the lens mounting ring and integral filter 4 Place the camera face down on a clean dry surface to prevent particles from accumulating on the CCD faceplate 5 Once the filter is removed Use a CLEAN DRY preferably brand new camel ha...

Страница 42: ...ther Thorlabs products such as Pure OEM products that means assemblies to be built into a unit by the user e g OEM laser driver cards Components Mechanics and optics Left over parts of units disassembled by the user PCB s housings etc If you wish to return a Thorlabs unit for waste recovery please contact Thorlabs or your nearest dealer for further information 10 1 Waste Treatment is Your Own Resp...

Страница 43: ...Scientific Grade Digital Video Camera Chapter 10 Regulatory ITN000089 D02 Rev H Page 43 10 3 Certifications and Compliance CE Declaration of Conformity ...

Страница 44: ...eir own expense Modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment under FCC rules 10 5 Auxiliary I O Cable Requirements The Digital Video Camera is not supplied with a cable for connecting to the AUX I O port of the camera This cable is application specific in all cases due to varying lengths and functions that are used If an Auxiliar...

Страница 45: ...cified in the operating manual of each laser 11 2 4 Opto Electronics Control Electronics Optics and Nano Positioning Product Lines Thorlabs offers a two year warranty on the above mentioned product lines provided normal use and maintenance of the products and when properly handled and correctly installed Thorlabs shall repair or replace any defective or nonconforming product as detailed above We a...

Страница 46: ...information USA Canada and South America Thorlabs Inc sales thorlabs com techsupport thorlabs com Europe Thorlabs GmbH europe thorlabs com France Thorlabs SAS sales fr thorlabs com Japan Thorlabs Japan Inc sales thorlabs jp UK and Ireland Thorlabs Ltd sales uk thorlabs com techsupport uk thorlabs com Scandinavia Thorlabs Sweden AB scandinavia thorlabs com Brazil Thorlabs Vendas de Fotônicos Ltda b...

Страница 47: ...www thorlabs com ...

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