EN-18
TROUBLESHOOTING
If you encounter a problem with your device or if you suspect the
device is not working properly, you can make a few simple checks
before calling a technician.
For any other problems occurring in your device: contact Customer
Service.
CAUTION:
The power brush contains electrical connections,
do not immerse in water for cleaning.
Problem
Solution
No power
Before using the appliance, check that it is fully
charged, empty the dust container and clean the
filter.
The vacuum
has no suction
power
Check to see if the openings are clogged.
Unplug and clean if necessary.
Make sure the filter is correctly installed.
Empty the dust container and clean the filter.
The
power
brush does
not
work
Unplug the unit, check for clogged hair or dirt. If
necessary, remove the rotating shaft from the
power brush by unlocking the latch, clean and
reposition the shaft by performing the reverse
procedure.
Make sure that the axle has been properly inserted
into the power brush and the latch is in the locked
position.
The device may need to be recharged.
Connect the device to the charger.
Cannot
charging
Ambient temperature when charging is too
low or too high.
Charge the machine under the right
temperature envoironment (5 °C to 40 °C)
