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Frequently asked questions:
What happens to service in the event of power
ornetwork failure?
The TH25/TC28330PE1 Broadband Talk service will fail in the event of power or
network failure. In a network failure, however you will not lose service as your
Broadband Talk phone will automatically revert back to your landline. You will know
this because the dial tone will be the normal dial tone instead of the high pitch
Broadband Talk tone, and the phone icon light will not work. If there is no power to
the Hub you won’t be able to make any calls.
What happens when I make emergency calls?
If you make an emergency call to 999 or 112 from your TH25/TC28330PE1
Broadband Talk line, the Hub will automatically use your standard telephone line.
This is a safety measure to ensure the emergency services can identify your
location, if necessary.
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