manualshive.com logo in svg

THOMSON ST716v5, Инструкция по установке и настройке

Поделиться
Скачать
THOMSON ST716v5 Скачать руководство пользователя страница 37

E-DOC-CTC-20060911-0057 v1.0

Chapter 4

Troubleshooting

31

4

Troubleshooting

What to check

The first things to check if you cannot access the Internet, are:

>

Power

>

Hardware connections

>

LEDs

Configuration problems

If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to 
factory defaults as described in 

“4.7 Reset to Factory Defaults” on page 43

.

If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Internet 
Service Provider.

!

However, note that resetting the Thomson Gateway to its factory settings will revoke all the 
changes you made to the configuration.

Содержание ST716v5

Страница 1: ...PWR DSL PPP Ethernet VoIP Ready Phone WLAN USB 2 1 4 3 2 1 Thomson ST716v5 WL Installation and Setup Guide ...

Страница 2: ......

Страница 3: ...Thomson ST716v5 WL Installation and Setup Guide ...

Страница 4: ...registered trademarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Alli ance their respective logos and Wi Fi Protected Access are trademarks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation Microsoft MS DOS Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corpo ration in the United States and or other countries App...

Страница 5: ...tion 16 2 3 The Setup CD 18 2 4 Thomson Gateway Connection Essentials 20 2 5 Connections Overview and Powering 21 2 5 1 Installing USB drivers 23 2 5 2 Wireless Setup 25 2 6 Basic Security 27 3 Web Based User Interface 29 4 Troubleshooting 31 4 1 Checking the Hardware 32 4 2 LED Diagnostics 33 4 3 Web Diagnostics 35 4 4 Thomson Gateway Setup CD Troubleshooting 37 4 5 Windows Zero Configuration 40 ...

Страница 6: ...E DOC CTC 20060911 0057 v1 0 Contents ii ...

Страница 7: ...To enter the network you must authenticate yourself Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file Documentation and software updates Thomson continuously develops new solutions but is also committed to improving its existing products For suggestions regarding this document please...

Страница 8: ...E DOC CTC 20060911 0057 v1 0 2 About this Installation and Setup Guide ...

Страница 9: ...name Model number Serial number Power requirements DSL variants The Thomson Gateway comes in two ADSL variants POTS The Thomson ST716v5 WL connects to an analogue Plain Old Telephone Service POTS line ISDN The Thomson ST716v5i WL connects to an Integrated Service Digital Network ISDN line enabling residences with an ISDN line to use the ADSL service You can easily identify your variant by checking...

Страница 10: ...E DOC CTC 20060911 0057 v1 0 Chapter 1 Introducing the Thomson Gateway 4 ...

Страница 11: ...B hub For wireless networking you will need a wireless 802 11 b g compatible client adapter for each computer you intend to connect wirelessly Wireless client adapters You can use one of the following wireless client adapters Thomson ST110g CardBus Thomson ST121g USB adapter Thomson ST122g USB adapter Any other Wi Fi certified WLAN client Internet connection details You need the following connecti...

Страница 12: ...llimetres from the surface of the wall 3 Attach your Thomson Gateway on the wall using the two mounting slots on the bottom i If you install the Thomson Gateway onto plasterboard use dowels to secure the screws Otherwise the strain of the cables connected to the Thomson Gateway rear panel connectors could pull the Thomson Gateway from the wall MODEM ACCESS CODE 0123456789 MAC AAABCCCDDEEE THOMSON ...

Страница 13: ...stem the recommended way to set up your Thomson Gateway is Microsoft Windows 98 SE Millennium 2000 or XP the Home Install Wizard as described in 2 2 1 Guided Installation on page 8 Mac OS X provided you use a wired connection to your Thomson Gateway Any operating system provided you have IP connectivity the Easy Setup as described in 2 2 2 Manual Installation on page 16 Mac OS X wirelessly connect...

Страница 14: ...es until you are prompted to do so by the Quick Install Wizard and or the Home Install Wizard Starting the CD for the first time To start the Thomson Gateway Setup 1 Insert the Setup CD into your computer s CD ROM or DVD ROM drive Microsoft Windows The CD should autostart Mac OS X Double click Menu in the window with the content of the CD 2 Select the language of your choice and click OK 3 The pro...

Страница 15: ...all the instructions carefully and click Next each time your are ready to proceed 5 Click Set up my THOMSON ST to continue 6 The procedure continues with the Home Install Wizard Proceed with Home Install Wizard on page 10 i A product picture helps you to easily identify your Thomson Gateway If you are not sure what device you have check the label on the bottom of your Thomson Gateway Your Thomson ...

Страница 16: ... to the Internet Proceed as follows 1 On the Welcome page click Next to continue The Software License Agreement window appears 2 You must accept before continuing Click Yes to accept The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your computer If you accepted the Software License Agreement in a previous configuration setup this window will not be shown...

Страница 17: ...d the other end to the computer s USB port For wireless networking plug a wireless card or adapter into your computer 4 Once the hardware is installed and connected to the Thomson Gateway the procedure continues with configuring your Internet connection Proceed with Configuring the Internet connection on page 12 i In case of problems or for advanced information see 2 5 2 Wireless Setup on page 25 ...

Страница 18: ...configurations Proceed with Configuring the Thomson Gateway and your computer on page 13 i The factory default user is Administrator and its password is blank It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation See 2 6 Basic Security on page 27 for more information i If the Internet Service Provider ha...

Страница 19: ...t whenever requested 2 To protect the wireless connections to your Thomson ST move the slide control to the desired security mode The following security modes to secure traffic between the Thomson Gateway and connected wireless stations are available Low which implies in fact that no security measures are taken at all Medium implying that traffic is encrypted by means of a static encryption key WE...

Страница 20: ...ccess Each time a user wants to access a Thomson Gateway management interface the user will be prompted to provide this user name and password before access is granted Click Next to continue 4 The procedure continues with the final steps of configuring your Thomson Gateway and your computer Proceed with Finishing the Home Install Wizard on page 15 ...

Страница 21: ... your Internet Connection on page 35 The CD Menu is displayed See 2 3 The Setup CD on page 18 for more information You are redirected to the embedded Thomson Gateway pages automatically unless you cleared the http dsldevice lan check box in the last window of the Home Install Wizard These pages allow you to configure the Thomson Gateway firewall Thomson Gateway settings your wireless access point ...

Страница 22: ...ver For more information see Disable proxy server on page 42 HTTP intercept Proceed as follows 1 Open a Web browser Browse to an arbitrary Web site for instance http www thomson broadband com As long as no Internet connection has been set up you will be automatically redirected to the Thomson Gateway Welcome page 2 Click Set up my SpeedTouch to start the Easy Setup wizard 3 Proceed with Using Easy...

Страница 23: ...VCI and if required the Connection Type PPPoE or PPPoA provided by your ISP and then click Next 4 For a Routed service fill in the Internet Account settings PPP user name and password provided by your ISP and then click Next 5 Fill in a Security user name and Password for your Thomson Gateway 6 In the next window you can review your settings before starting the configuration of your Thomson Gatewa...

Страница 24: ...er running the Quick Install Wizard and subsequent Home Install Wizard Select Run Quick Installation to start the Quick Install Wizard and Home Install Wizard Maintenance to Reconfigure your Thomson Gateway via the Home Install Wizard Check for software upgrades Documentation and Help to Consult user documentation for your Thomson Gateway Consult user documentation for Thomson networking products ...

Страница 25: ...C 20060911 0057 v1 0 Chapter 2 Basic Installation 19 Visit Thomson Broadband to visit the online support sections on www thomson broadband com View CD Contents to open a new window to view the Setup CD contents ...

Страница 26: ...nstall Wizard and Home Install Wizard will guide you through the process of making all the required connections to your Thomson Gateway If you want to make the required connections yourself see 2 5 Connections Overview and Powering on page 21 for more information i It is recommended to wait to make any of these connections until the wizard prompts you to do so See 2 2 Installing your Thomson Gatew...

Страница 27: ...omson Gateway power inlet port and the other end into the wall outlet To turn on the Thomson Gateway press the power button on the Thomson Gateway rear panel During the start up procedure the power LED on the front panel is lit red for some seconds As soon as the power LED is solidly lit green your Thomson Gateway is ready for service After another couple of seconds also the DSL LED will light gre...

Страница 28: ...E DOC CTC 20060911 0057 v1 0 Chapter 2 Basic Installation 22 ...

Страница 29: ...rough the USB port you will be prompted for a USB driver as soon as you plug the USB cable into the computer You will find the required USB driver software on the Setup CD The installation is Plug and Play meaning that installation requires almost no effort Proceed as follows 1 Insert the blue USB cable into the Thomson Gateway USB port marked with the USB logo 2 Insert the other end of the USB ca...

Страница 30: ...installation requires almost no effort Proceed as follows 1 Insert the blue USB cable into the Thomson Gateway USB port marked with the USB logo 2 Plug the other end of the USB cable into one of the USB port s of your computer In most cases your computer s USB port is marked with the same USB logo 3 Mac OS X will automatically recognize the detection of a new port 4 Make sure the Setup CD is inser...

Страница 31: ...b g compatible client adapter You can use one of the following wireless client adapters Thomson ST110g CardBus Thomson ST121g USB adapter Thomson ST122g USB adapter Any other Wi Fi certified WLAN client A built in Wi Fi certified WLAN adapter if present in you computer i To install hardware on a Microsoft Windows 2000 or a Microsoft Windows XP operating system you need administrative rights on you...

Страница 32: ...izard prompts you to plug in the wireless client adapter 1 Plug in the wireless client adapter The hardware is being installed 2 Enter your Thomson Gateway s serial number and click Next A progress window appears showing the setup of the wireless connection to your Thomson Gateway 3 Continue with Configuring the Internet connection on page 12 ...

Страница 33: ...he Thomson Gateway It is recommended to change these Thomson Gateway wireless access point settings either automatically via the Thomson Gateway Home Install Wizard either manually as described in the Thomson Gateway User s Guide Securing your wireless network To secure your wireless network you can Allow or deny access based on the MAC address of the wireless client s Known MAC addresses are kept...

Страница 34: ...ryption methods or levels of security High Wi Fi Protected Access Pre Shared Key WPA PSK encryption the highest form of security available This can only be used if your wireless client and client manager support it Medium Wired Equivalent Privacy WEP encryption Low no encryption no security i For more information see the Thomson Gateway User s Guide ...

Страница 35: ...wser From here depending on the rights of your user account you have access to the other pages Tasks Among others you can View the Thomson Gateway s current settings and status Configure the Thomson Gateway to connect to your Service Provider with the settings provided Set the Thomson Gateway s firewall to work with specific applications Set up security features Enable remote management access Bac...

Страница 36: ...an overview of the main pages Toolbox Firewall Home Network SpeedTouch Broadband Connection Information Configuration Event Logs DSL Connection Internet Services Remote Assistance Parental Control Intrusion Detection Dynamic DNS User Management Game Application Sharing Devices Interfaces Telephony Address Book ...

Страница 37: ...mson Gateway is unreachable due to misconfiguration you might consider a hardware reset to factory defaults as described in 4 7 Reset to Factory Defaults on page 43 If the suggestions in this chapter do not resolve the Internet connection problem please contact your Internet Service Provider However note that resetting the Thomson Gateway to its factory settings will revoke all the changes you mad...

Страница 38: ...Replace any damaged cables Test the telephone line To eliminate the possibility of a fault with the telephone line itself check for a dialling tone by using a telephone connected to the telephone master socket If you are using ADSL check whether a splitter has been installed or that micro filters have been correctly fitted Contact your telephone company if there is no dialling tone Restart your co...

Страница 39: ...ly Wait five seconds connect the Thomson Gateway again and turn it back on DSL LED is flashing green or no DSL LED Your DSL service is unable to synchronise Make sure the Thomson Gateway is plugged into the DSL enabled phone line Make sure micro filters are correctly fitted if not it is very likely that your regular telephone service is not working properly Make sure you have the correct Thomson G...

Страница 40: ...s will usually present itself as an error message regarding an incorrect password Check whether your user name is correct For ADSL connections the user name is normally in the form of username ISP Check whether your password is correctly entered The password is case sensitive If you continue to get password failures contact your ISP The wrong service profile was selected Restart the setup of your ...

Страница 41: ...sk list click Check connectivity to the Internet 4 In the Internet Service to Check box select the Internet service you want to check 5 Click Check Connectivity If the test is successful you will see a list of green check marks as shown in the example below Otherwise a red cross will help you to diagnose the problem Test result Explanation Your DSL line is not synchronised Check whether your telep...

Страница 42: ...of username ISP Your connection is disconnected Could not bring up link No IP No IP address or no DNS server has been configured During IP address negotiation there was an IPCP error or a DHCP error No Internet This test sends 1 ping to each address of a configured list of IP addresses The test succeeds if all addresses can be reached If your primary and secondary DNS server are part of the list r...

Страница 43: ...ur CD ROM drive In Mac OS X 1 On your desktop double click the CD icon 2 Double click Menu The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your Thomson Gateway an error window appears If this is the case check whether The Thomson Gateway is turned on and fully initialised Your computer has a valid IP address that is any address but 0 0 0 0 In Micr...

Страница 44: ...ng the Thomson Gateway Home Install Wizard this means that the Thomson Gateway is not responding or not accessible anymore There are two possibilities This might be due to the reconfiguration of the Thomson Gateway s IP settings or wireless access point settings In this case the last window of the Home Install Wizard will not be shown Your Thomson Gateway is correctly set up though and you will be...

Страница 45: ...he following message will appear in the Information Bar 2 Click the Information Bar with the warning 3 Select Allow Blocked Content A security warning is displayed 4 Click Yes You can now view or print the Thomson Gateway documentation pages i This warning will be displayed every time you consult the documentation If you do not want this message to be shown in the future you must allow CDs to run ...

Страница 46: ...ot a dedicated client utility is installed How to Open the WZC Service By default WZC should be active To open the service click Start Connect to Wireless Network Connection This opens the Wireless Network Connection window The installation of your wireless network adapter may have disabled WZC In this case the following will appear You should use the utility corresponding with your wireless netwo...

Страница 47: ...n case of a secure network 3 If applicable fill in the SSID and the key and click Connect Result a wireless connection to your Thomson Gateway will be established When the connection is ready Windows informs you through a popup balloon in the notification area i The typical SSID is SpeedtouchXXXXXX where XXXXXXrepresents a set of alphanumerical characters You can find the SSID and the key on the l...

Страница 48: ...hoose Tools Internet Options 2 Click the Connections tab 3 Click the LAN settings button 4 Clear the Use proxy server box and the Use automatic script box i If you have any problems you can give the host computer a fixed IP address in the same subnet as your Thomson Gateway If the Thomson Gateway is in its default settings that is an address between 192 168 1 1 and 192 168 1 253 If you use fixed I...

Страница 49: ...of your Thomson Gateway will be needed Reset to default configuration Proceed as follows 1 Make sure the Thomson Gateway is turned on 2 Use a pen or an unfolded paperclip to push the recessed reset button on the back panel The reset button is marked with a red circle Push it until the power LED lights red this will take about 7 seconds 3 Release the reset button 4 The Thomson Gateway restarts Be a...

Страница 50: ...E DOC CTC 20060911 0057 v1 0 Chapter 4 Troubleshooting 44 ...

Страница 51: ......

Страница 52: ...THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www thomson broadband com Thomson 2007 All rights reserved E DOC CTC 20060911 0057 v1 0 ...

Отзывы:

Нет отзывов

Бренды по названию

Популярные бренды

Загрузить еще бренды