THOMSON Sky+HD DSI8215 Скачать руководство пользователя

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TROUBLESHOO

TING

Troubleshooting

You can get help on using Sky digital from various places.

• Use this booklet as your full guide to using your Sky+HD box and getting the most out of its exclusive features. The troubleshooting

tips in the next pages may come in handy if you have any problems. If you have any problems with your Sky+HD box that aren’t
covered in this guide or the other references, call Sky or your broadcaster.

• You can find technical help under

Interactive > Customer Support > Help & Assistance > Sky HD

• Press

help

on your remote control for general help on using the Sky Guide screens.

• For online help, go to the Customer Support pages of sky.com/help.

• Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using.

• For information about HD, go to sky.com/hd.

What’s wrong?

I’ve forgotten my PIN.

I can’t receive HD channels.

Possible reason

You may not have the right
subscriptions or equipment.

What to do now

You can request a reminder or reset your PIN, as follows:

To get a PIN reminder through Sky Guide

Press

interactive

on your remote control. Select the

Customer Support

tab then

PIN Reminder

and follow the on-screen instructions.

To reset your PIN on

sky.com

Go to sky.com/customers and click

Manage My Account

. Follow the

instructions to log in or register. Click

Reset Viewing Card PIN number

and follow the on-screen instructions.

Follow the instructions on-screen to upgrade your subscription.

Содержание Sky+HD DSI8215

Страница 1: ...et started page 10 See what s on page 16 Use your Planner page 24 Record programmes page 31 Pause and rewind live TV page 39 Play recordings page 41 Enjoy the freedom of Anytime TV page 47 Order Box O...

Страница 2: ...used in the programme information banner 22 Finding and listening to radio channels 23 Using your Planner 24 Managing your Planner 25 Setting a series link in your Planner 28 Setting reminders for pro...

Страница 3: ...charged services 57 PIN protecting kept programmes 58 Restricting programmes in your Planner 58 Entering a PIN for pre watershed playback 59 Turning off PIN controlled restrictions 59 Choosing your f...

Страница 4: ...ions including subtitles favourite channels and turning off the mini TV provides interactive services tells you more about a programme changes channel or goes up down a page confirms a menu option jum...

Страница 5: ...s a recording back up jumps back to last page or to previous level in Sky Guide screens tv guide shows TV listings turns the box on or off i reveals more about a programme arrows shows what s on other...

Страница 6: ...choice of HD channels in Europe across sports and movies to arts drama and documentaries Enjoy over 11 000 hours of HD programmes a month that s more than three times the standard definition output of...

Страница 7: ...n of 720 lines in wide aspect ratio The screen must be able to receive high definition pictures by either a DVI with HDCP an with HDCP or an analogue component connection The TV must be able to displa...

Страница 8: ...h double the storage capacity of a current Sky box allowing you to store up to 30 hours of HD programmes or up to 80 hours of standard definition shows To subscribe to Sky HD call the relevant number...

Страница 9: ...ntrol from the Sky HD box to the TV Press Sky to go back to controlling the Sky HD box The Sky installer should have already set up the remote control for you If you leave your remote control without...

Страница 10: ...ged into the mains but turned off The light is green when your Sky HD box is on To save power and money please put your Sky HD box into standby mode when you re not using it See Saving energy with Aut...

Страница 11: ...ow a channel s number you can enter it on the remote to jump straight to that channel For example enter the sequence 5 0 1 for Sky News See the chapter Seeing what s on page 16 for details on changing...

Страница 12: ...you have a Sky subscription and see which programmes you are recording right now all without interrupting what you re watching Press an arrow button or select to show the Now Next Later banner Press b...

Страница 13: ...re watching so you don t miss the action Use or up to jump back to the previous level i e from the listings to the middle menu from the middle menu to the top menu bottom menu or listings use up down...

Страница 14: ...r reminders and recordings ANYTIME watch a selection of Sky programmes whenever you want BOX OFFICE order Box Office movies sports and events INTERACTIVE play games get up to date information RADIO li...

Страница 15: ...Sky Guide screens in full screen mode 1 Press services for Options press down then select the Customise tab 2 Under Mini TV Mode press left right to choose OFF The mini TV and the programme informati...

Страница 16: ...nt times today use the left right arrow To see what s on a different channel use the up down arrow then left right to check different times To watch a programme highlight it and press select If it s o...

Страница 17: ...what s on at different times To watch a programme highlight it and press select to show it in the mini TV if available then select again to tune to it in full screen mode just press select once to tu...

Страница 18: ...favourite channels Once you ve marked channels as your favourites see page 60 you can choose to see what s on those channels only To see what s on your favourites without interrupting what you re wat...

Страница 19: ...have the letters HD in its programme information bar While watching the programme press i on your remote control From the Sky Guide listings just highlight the programme and check the programme infor...

Страница 20: ...u want to go back to the Title field Skipping between listings to see the results The search results separate the programmes on during the next 7 days from those recorded in your Planner and in Anytim...

Страница 21: ...eft corner you don t need to press i here To find out about programmes in other parts of Sky Guide press i when you re watching a programme either live or recorded when a programme is highlighted in t...

Страница 22: ...is copy protected and may not play back correctly if you try to record it DS You can hear this programme in surround sound if your TV home cinema system is compatible DD You can hear this programme i...

Страница 23: ...u see the radio channel you want to listen to You can see the entire list of radio channels as follows 1 Press box office scroll right to Radio in the top menu and press select 2 Highlight the radio c...

Страница 24: ...cordings this is your starting point To get to your Planner press tv guide then the green button Planner Press select to see all the programmes in your Planner or see Managing your Planner page 25 for...

Страница 25: ...ammes that have been watched even in part Recorded shows recorded programmes that haven t been watched yet Jumping to a programme in the Planner s A Z list Under the A Z tab you can search for a progr...

Страница 26: ...in your Planner page 28 yellow Delete Removes the programme from the Planner See Deleting existing recordings page 35 blue Keep Protects it from being deleted without confirmation See Avoiding recordi...

Страница 27: ...eminders are listed outside of the series stack until the programme starts Clashed There were two programmes set for recording at the same time which caused the recording to fail Viewed You ve played...

Страница 28: ...r get reminders for the entire series Set a series link in your Planner as follows 1 Go to your Planner 2 Highlight a programme If it s part of a series the green option Series Link appears at the bot...

Страница 29: ...ries Stack symbol Highlight the series stack to see how many episodes are contained within the series stack and how many have been viewed If an episode within a series stack is currently recording Rec...

Страница 30: ...e programme One minute before the programme starts the reminder message appears Press select to tune to the programme Press record to start recording the programme Press back up to carry on with what...

Страница 31: ...ecord When you press record Sky checks to see the programme is part of a series and if so gives you the choice of recording this episode only or the remainder of the series Highlight Record Once or Re...

Страница 32: ...e programme See page 52 for details on Box Office recordings Recording from anywhere you go You can set your Sky HD box to record from anywhere you go Remote Record is a feature which lets you set you...

Страница 33: ...ting the programme you ve just selected for recording To cancel the previous recording and replace it with the one you ve just requested press select To cancel the recording you just requested and kee...

Страница 34: ...l Sky Guide now won t delete the recording without asking you if you re sure When you re running out of disk space programmes marked for Keep won t be deleted See Keeping an eye on available disk spac...

Страница 35: ...ppears When you cancel a recording before the end of the programme it appears in your Planner as Part Recorded Deleting existing recordings After a recording has finished you can delete it only from y...

Страница 36: ...y HD box it is set up to automatically delete recordings without warning if there s not enough disk space for a new recording This means the oldest viewed programmes in your Planner will be deleted wh...

Страница 37: ...right arrow or by keying in the number 4 Highlight Day and use the left right arrow to choose the day of the recording 5 Highlight Start Time and key in the start time of the recording with the numbe...

Страница 38: ...setting and choose to add extra minutes either side of the scheduled recording as follows 1 Press services for Options press down then select the Sky Setup tab 2 Highlight Add to Start of Recording a...

Страница 39: ...tes is the standard setting for rewinding live TV but you can change this as described in Changing how far back you can rewind live TV page 40 You can then pause rewind or fast forward within the prog...

Страница 40: ...cord The symbol appears next to the programme name and the recording is stored in your Planner Changing how far back you can rewind live TV You can choose the Instant Rewind length as follows 1 Press...

Страница 41: ...recorded Last Viewed joins the recording where it was stopped last time you watched it User Defined lets you choose where you want it to start for example press 2 to start playback two minutes into t...

Страница 42: ...played back to the end last time To start playback from here press play or select The Play symbol When you start playing back a recording the Play symbol appears showing how far playback is into the p...

Страница 43: ...rewinding a programme The Pause symbol appears on screen Slow motion To play a programme in slow motion press and hold play for two seconds Press play again to carry on in normal time Stopping playbac...

Страница 44: ...kmarks To see all bookmarks within a recording press pause then the green button when you re playing it back A list of bookmarks appears showing their place in the programme Highlight a bookmark to se...

Страница 45: ...ars in the corner of the screen Starting playback from a bookmark You can start playing a recording directly from a bookmarked place as follows 1 Go to your Planner 2 Select the recording that contain...

Страница 46: ...hlight the recorded programme you want to copy 4 Press left right until you see the Copy option at the bottom of the screen 5 Press the green button Copy You can select as many programmes as you like...

Страница 47: ...iler to show a mini trailer 6 Press select to watch the programme or press record to save it to your Planner so you can watch it whenever you like Anytime TV offers a range of programmes for you to wa...

Страница 48: ...ogramme where it was stopped last time you watched it User Defined lets you choose where you want it to start for example press 2 to start playback two minutes into the recording Bookmark starts playb...

Страница 49: ...layback restrictions About Anytime TV programmes New programmes are added and removed every day with each title generally available for seven days Approximately 30 hours of programmes are available at...

Страница 50: ...watch Anytime programmes whatever time you watch them if they were originally scheduled to be broadcast after the 8pm or 9pm watershed You can turn off the pre watershed PIN option for Anytime TV and...

Страница 51: ...onfirmation message appears asking if you are sure you want to disable Anytime TV 5 Press select to confirm Anytime TV programmes are removed from your Sky HD box the Anytime tab under TV Guide disapp...

Страница 52: ...office on your remote then press select 2 Scroll left right to highlight the category you want for example Start Time to see what films are showing next 3 Press select 4 Scroll up down to highlight a...

Страница 53: ...amount of time depends on the programme but is typically 7 days If you don t watch any part of the programme in this time you won t be charged for it and it will be deleted Once you ve played back a B...

Страница 54: ...ent date If you don t watch any part of the programme you won t be charged for it and it will be deleted as described on page 53 Ordering over the phone If for some reason you can t order Box Office p...

Страница 55: ...u received with your Sky HD box You need this number to get into the Parental Control screens Change your PIN to a personal secret number that you ll remember easily Once you ve selected the Parental...

Страница 56: ...for children You can lock all such programmes so anyone who wants to watch them has to enter the PIN This is especially useful for programmes in your Planner as well as Box Office and Anytime TV prog...

Страница 57: ...can help prevent Box Office programmes being bought without your permission or prevent the use of interactive services that demand a call charge 1 Go to Parental Control Other 2 Highlight PIN Entry B...

Страница 58: ...who wants to delete a kept recording has to enter the PIN first 3 Press green Save Settings when you re done To turn these settings off just select OFF in step 2 above Restricting programmes in your...

Страница 59: ...quick way to turn your PIN restrictions off and on without having to go into each screen 1 Go to Parental Control Change PIN 2 Press the red button Turn off PIN restrictions The tabs Viewing Channel...

Страница 60: ...list of available channels appears 2 Highlight a channel you want as one of your favourites and press yellow Favourite A tick appears next to the channel 3 Choose up to 50 channels and press green Sa...

Страница 61: ...description on all the time where available 1 Press services for Options press down then select the Subtitles tab 2 Press the down arrow to highlight Subtitles or Audio Description use the left right...

Страница 62: ...Highlight Highlighted Programmes and use the left right arrow to choose Audio Description or Subtitles This means programmes that have subtitles or an audio description are shown clearly with a white...

Страница 63: ...services that may be subject to charges You ll be informed about these charges before connecting You can record programmes featured within interactive services if the broadcaster allows it but you can...

Страница 64: ...go back to what you were watching Using teletext To use your TV s teletext services press tv on your remote control then text while you re watching a channel Remember your Sky remote must be set for u...

Страница 65: ...ess down then select the Add Channels tab 2 Enter the information you want and press yellow Find Channels 3 After a moment a selection of channels received by your Sky HD box appears Some may be in ad...

Страница 66: ...it should be Otherwise you can change your HD picture settings to find the ideal resolution output You can change the resolution setting as follows 1 Press services scroll right and select Settings th...

Страница 67: ...lect If the light blinks three times your remote control has checked all the possible settings for the code you used Check you have the right code and start again at step 1 7 Turn your TV back on and...

Страница 68: ...l code instead of the brand code as follows 1 First you need to check the model code for your TV Press interactive press down then select Sky Customer Service Select Programme Your Remote and follow t...

Страница 69: ...taken to a special environmentally friendly collection point Replace the batteries as follows 1 Remove the battery cover by pushing up the catch and sliding the cover away 2 Carefully remove the old...

Страница 70: ...t Then all you need is the supplied lead Basic setup 2 If your TV has a DVI port you need an audio L R cable and an to DVI lead or an adapter for the supplied lead Your Sky HD box connections mains le...

Страница 71: ...nect your box to a DVD video recorder or a TV aerial follow the setup shown on the right See also the user guides supplied with your devices If you notice that the picture quality is affected connect...

Страница 72: ...een the rear panel of your Sky HD box and your other equipment are safe extra low voltage circuits However you should always disconnect the box from the mains before connecting other devices To connec...

Страница 73: ...nisation If you ve connected your Sky HD box to a home cinema system using the digital audio output you may find the audio and video are out of sync If this happens you can easily change the sound set...

Страница 74: ...playback functions You can change the way the Circular Playback Display works as follows 1 Press services for Options press down then select the Sky Setup tab 2 Highlight Circular Playback Display an...

Страница 75: ...ughout any two hour period between 11pm and 4am it automatically goes into standby Just before this happens if your TV is on you see a message on screen You can press back up to remove the message oth...

Страница 76: ...free of charge Please place the equipment in appropriate packaging include a note that the equipment is for recycling and address the package to FREE POST RLUT GCLR LBXK Unipart Technology Logistics...

Страница 77: ...from its rear panel Never push anything into holes slots or other openings in the casing of your Sky HD box except your viewing card and interactive card into their respective slots Your Sky HD box is...

Страница 78: ...you need to replace the fuse use an ASTA or BSI approved BS 1362 fuse rated at 3A and marked with either of these symbols Non rewireable plugs have the fuse beneath a fuse cover on the plug face Use a...

Страница 79: ...Support pages of sky com help Don t forget the user guides that come with your TV video DVD recorder sound system and any other devices you re using For information about HD go to sky com hd What s wr...

Страница 80: ...Sky HD box should be green 3 Press Sky on your remote to control your Sky HD box 1 Make sure that your cable is connected to both your HD box and your TV Refer to your TV user manual to find your inpu...

Страница 81: ...ing then restarted it OR You may not have the right subscription This could be for a number of reasons The channel may no longer be broadcast or the programme may have been cancelled or moved What to...

Страница 82: ...onnected you need to make sure the phone lead is connected properly If you see the message Telephone line connected try solutions A E below A Change the dialling prefix as follows 1 Press services pre...

Страница 83: ...he telephone line from the box into the filter then follow the callback procedure below E Reconnect the phone line then follow the callback procedure below Callback procedure 1 Press services press ri...

Страница 84: ...or you may need to restart your Sky HD box What to do now Check the TV Guide listings to search for the channel You may not have the right subscriptions or equipment To upgrade to Sky HD call us If yo...

Страница 85: ...programme now The programme has already started and you can t buy it now Your Sky subscription has expired What to do now Insert or reinsert your viewing card in the direction of the arrow The card ho...

Страница 86: ...your PIN call your broadcaster If the picture isn t restored after the weather has cleared or the conditions are fine check that the cables from your minidish are correctly plugged into the back of y...

Страница 87: ...rding was cancelled and restarted during the programme You tried to play pause or record a programme while you are using an interactive service What to do now Check the settings you entered were right...

Страница 88: ...ntrol need to be changed to avoid losing your remote control settings You have entered the wrong channel number If it s an adult channel it may have been removed by parental control settings What to d...

Страница 89: ...or Options press down then select the Telephone Numbers tab This list includes specific numbers for Sky and Sky HD When you call please have your system information available as we will need this to d...

Страница 90: ...ting is 68 Operating temp range 5 C to 45 C Storage temp range 20 C to 60 C Hard disk capacity 320GB 160GB personal storage space Connectors MAINS INPUT IEC 320 2 pin DISH INPUT 1 female F type 75 950...

Страница 91: ...91...

Страница 92: ...ing 60 finding a specific channel 18 a specific programme 20 favourite channels 18 info on a programme 21 subtitled programmes 62 forwarding 43 Circular Playback Display 74 Index 8PM symbol 56 A A Z p...

Страница 93: ...k Display 74 pausing 43 rewinding 43 slow motion 43 symbol 42 stopping 43 play button 4 41 42 programme search 20 protecting programmes from deletion 34 R radio channels 23 recording 37 rated programm...

Страница 94: ...cord 31 reminder 30 rewind 39 43 skip back 45 skip forward 45 speaker radio channels 23 T technical assistance 79 telephone line 74 82 telephone numbers 89 troubleshooting 79 display messages 84 TV Gu...

Страница 95: ...080i These rates translate into a frame rate of up to 60 frames per second twice that of conventional TV HD TV pixel numbers range from one to two million compared to SD TV s range of 300 000 to one m...

Страница 96: ...ogrammes is unlawful under the Copyright Designs and Patents Act 1988 except in a limited number of circumstances such as for the purpose of showing in schools section 35 and timeshifting for private...

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